[Skip to main content](https://www.metrobyt-mobile.com#content-main) [](https://www.metrobyt-mobile.com/) Log in [](https://www.metrobyt-mobile.com/) Search Search Submit search query Close out of search Recent Search0 recent searches Popular0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions Top Suggestions - [](https://www.metrobyt-mobile.com) undefined top suggestions - [My account](https://www.metrobyt-mobile.com/my-account/dashboard) - [Monthly total](https://www.metrobyt-mobile.com/my-account/monthlytotal) - [Plans](https://www.metrobyt-mobile.com/phone-plans) Plans - [Cell phone plans](https://www.metrobyt-mobile.com/phone-plans) - [Watch & tablet plans](https://www.metrobyt-mobile.com/plans/connected-devices) - [Home Internet plans](https://www.metrobyt-mobile.com/plans/home-internet) - [Bring Your Own Phone](https://www.metrobyt-mobile.com/deals/one-line-for-25-phone-plan) - [Add Ons](https://www.metrobyt-mobile.com/shop/services?INTNAV=tNav%3APlans%3AServices) - [$40 Period.](https://www.metrobyt-mobile.com/deals/40Period) - [Phones & devices](https://www.metrobyt-mobile.com/cell-phones) Phones & devices - [Cell phones](https://www.metrobyt-mobile.com/cell-phones) - [Apple iPhones](https://www.metrobyt-mobile.com/cell-phones/brand/apple) - [Android phones](https://www.metrobyt-mobile.com/cell-phones/osy/android) - [Tablets](https://www.metrobyt-mobile.com/tablets) - [Smart watches](https://www.metrobyt-mobile.com/smart-watches) - [Bring your own phone](https://www.metrobyt-mobile.com/resources/bring-your-own-phone) - [Device trade-in](https://www.metrobyt-mobile.com/trade-in) - [Activate](https://www.metrobyt-mobile.com/resources/activate) - [Plans](https://www.metrobyt-mobile.com/phone-plans) Plans - [Watch & tablet plans](https://www.metrobyt-mobile.com/plans/connected-devices) - [Internet plans](https://www.metrobyt-mobile.com/plans/home-internet) - [Add Ons](https://www.metrobyt-mobile.com/shop/services?INTNAV=tNav%3APlans%3AServices) - [Deals](https://www.metrobyt-mobile.com/deals) Deals - [See all deals](https://www.metrobyt-mobile.com/deals) - [Apple](https://www.metrobyt-mobile.com/deals/apple) - [Samsung](https://www.metrobyt-mobile.com/deals/samsung) - [Motorola](https://www.metrobyt-mobile.com/deals/motorola) - [Revvl](https://www.metrobyt-mobile.com/deals/revvl) - [Free Phones](https://www.metrobyt-mobile.com/deals/free-phone-when-you-switch) - [Upgrades](https://www.metrobyt-mobile.com/deals/upgrades) - [Coverage](https://www.metrobyt-mobile.com/coverage/network) Coverage - [Explore 5G network](https://www.metrobyt-mobile.com/coverage/network) - [5G & 4G coverage map](https://www.metrobyt-mobile.com/coverage/coverage-map) - [Why Metro](https://www.metrobyt-mobile.com/why-metro) Why Metro - [Our Story](https://www.metrobyt-mobile.com/why-metro) - [Benefits](https://www.metrobyt-mobile.com/benefits) - [The Metro Drop](https://www.metrobyt-mobile.com/the-drop) - [More On Your Table](https://www.metrobyt-mobile.com/moreonyourtable) [Find a store](https://www.metrobyt-mobile.com/stores/locator/) [Help](https://www.metrobyt-mobile.com) Help - Chat with us - [1-888-8metro8](tel:1-888-8metro8) - [Online support](https://www.metrobyt-mobile.com/support) - [Contact us](https://www.metrobyt-mobile.com/contact-us) - [Learn about eSIM](https://www.metrobyt-mobile.com/resources/esim) - [Order tracking & activation](https://www.metrobyt-mobile.com/order-status) - [Order support](https://www.metrobyt-mobile.com/ordersupport) [Cart](https://www.metrobyt-mobile.com/shop/review) Search Search Submit search query Close out of search Recent Search0 recent searches Popular0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions Top Suggestions - [](https://www.metrobyt-mobile.com) undefined top suggestions [Easy pay](https://www.metrobyt-mobile.com/guestpay/landing) My account [Log in](https://www.metrobyt-mobile.com/login/start) [Back to my account](https://www.metrobyt-mobile.com/my-account/dashboard?INTNAV=tNav%3ABackToMyAccount) - [Enroll in AutoPay](https://www.metrobyt-mobile.com/login/sign-in?callback_uri=https%3A%2F%2Fwww.metrobyt-mobile.com%2Fmy-account%2Fprofile) - [View account history](https://www.metrobyt-mobile.com/my-account/history?INTNAV=tNav%3AMyaccount%3AViewaccounthistory) - [Add a New Line](https://www.metrobyt-mobile.com/login/sign-in?flow=AAL) - [Profile](https://www.metrobyt-mobile.com/my-account/profile) - [Account history](https://www.metrobyt-mobile.com/my-account/history) - [Logout](https://www.metrobyt-mobile.com/my-account/sign-out) - [Upgrade](https://www.metrobyt-mobile.com/login/start?flow=UPG) [](https://www.metrobyt-mobile.com) # Frequently Asked Questions - Google One ## Have Questions about Google One? Get Answers Here! - ## What is Google One? Google One gives you cloud storage and automatic phone backup to keep your photos, video, contacts and safer in the cloud. Plus, you can share your storage and plan benefits with up to 5 others. Access Google One through one.google.com or by downloading the Google One app from the Play Store. \[Note: Automatic mobile backup is only supported on Android devices] - ## What's the price? If you’re on an eligible Metro® by T-Mobile plan, the cost of a 100GB Google One subscription is included in your rate plan at no extra cost with options for more storage. For more storage and extra benefits, you can purchase a 200GB or 2TB plan billed on a monthly recurring basis. Currently, for Metro to cover the cost of the Google One membership you must activate your membership within the Google One app from an Android device. - ## How can I pay for Google One? If you’re on an eligible Metro® by T-Mobile plan, the cost of a 100 GB Google One subscription is included in your rate plan at no extra cost. You can upgrade your Google One storage allotment through the myMetro app or Metro Customer Care by dialing 1-888-8METRO8 if you exceed your storage limit. - ## Do I have to get the app? You will need to download the Google One app from the Google Play Store, if it’s not already on your device, sign into a Google account to register, then set up mobile backup. Once you’ve set up your membership, you have the option of accessing your Google One member benefits at one.google.com or through the app. \[Note: Only supported on Android devices for activation] - ## How much storage do I get free today? Every Google Account comes with 15GB of storage shared across Google Drive, Gmail, and Google Photos. - ## How is Google One different from Drive? Google One subscriptions come with additional storage (plans start at 100GB) that can be used across Google Drive, Gmail, and Google Photos. Drive works the same way as it always has. The difference is that with Google One, you get access to more storage for your Google Account and can share your plan with up to 5 additional people. - ## What counts against my storage quota? See [here](https://www.metrobyt-mobile.com/benefits/google-one "Follow link") for what counts against your storage quota. - ## What happens to my free storage (15GB) when I get Google One? Free storage will be counted as part of the new total quota. For example, if someone had 15GB and they upgraded to a 100GB plan, their new total storage will be 100GB (this is the same as with current Google Drive individual paid plans). For family members that are added in a plan, users keep their 15GB free storage, and only start using storage from the shared plan once they exceed the free quota. - ## What happens to my Google One account if my Metro® by T-Mobile account is canceled? You'll still have all your Google One benefits for 7 days. After 7 days, you and your family members (if family sharing is enabled) will lose access to your additional storage and benefits. Each person will keep their default 15GB of free storage. If you're using more than 15GB of storage, your files will stay safe for up to 2 years, but you won't be able to store anything new. If you’re over your quota for 2 years or longer your content may be removed from Gmail, Google Photos, and Google Drive (this includes Google Docs, Sheets, Slides, Drawings, Forms, and Jamboard files). You can also subscribe to Google One directly at one.google.com. - ## How much storage am I using now? (as a non-Google One member) Go to [https://drive.google.com/settings/storage](https://drive.google.com/settings/storage) to see your current storage usage across Drive, Photos and Gmail. - ## What happens to my mobile backup when I exceed my storage limit? Once you start running out, you’ll receive notifications flagging that you are about to run out of storage. If you exceed your storage limit, your phone will stop backing up, but you can still access your most recent backup and use it to restore to a new device. In either scenario, you will have the option to clear up storage space, or you can upgrade your Google One storage allotment through the myMetro app or Metro Customer Care by dialing 1-888-8METRO8. - ## What is Google One automatic mobile backup? Google One automatic mobile backup is a “set it and forget it” backup feature for certified Android devices. Google One seamlessly backs up photos, videos, contacts, and more on your mobile device. Just turn it on in the Google One app. And if you break or lose your device, no problem. Just restore the content to your new one, and you’re good to go. See here to learn more about what gets backed up. With the Google One app, you can manage your storage and see the status of your backups. - ## Who is automatic mobile backup available to? Google One automatic mobile backup will be available to Metro® by T-Mobile customers on qualifying Metro plans who download the Google One app on their Android phones and activate the Google One benefit. - ## Does mobile backup cost extra? No. It is included in the cost of your eligible Metro® by T-Mobile plan when you have an active Google One membership. - ## How does backup impact my storage? Your backed up original quality (full resolution) photos, videos, and MMS will count against your storage quota that you get through Google One. See [here](https://www.metrobyt-mobile.com/benefits/google-one "Follow link") for what is included in backups. - ## How does Google One automatic mobile backup differ from Drive Backup and Sync? Google One is for backing up your mobile device, while Backup and Sync is for backing up your computer, camera and SD Cards. - ## Doesn’t Google Photos already back up? Is Google One replacing Photos? Google Photos still works the same way - you can backup, access, and share your photos and videos. However, you will be limited to a storage quota of 15GB unless you upgrade to Google One. - ## How do I back up my phone? See [here](https://www.metrobyt-mobile.com/benefits/google-one "Follow link") for instructions on how to backup your device. - ## How do I restore my phone? See [here](https://www.metrobyt-mobile.com/benefits/google-one "Follow link") for steps on how to restore your device. - ## Can I restore using the Android Setup Wizard? If your new Android device is running Android 9 or higher, you are a Google One member, and you have your phone backed up, you will see a prompt within the Android Setup Wizard to restore your original quality (full resolution) photos and videos, as well as MMS messages. - ## I’m having problems backing up or restoring my phone. Contact a Google expert by using your Google One app, or Metro® by T-Mobile Customer Care by dialing 1-888-8METRO8 for any issues backing or restoring your phone. You can also seek assistance in your nearest Metro store. - ## How many people can I share Google One with? You can share your Google One membership with up to 5 family members (so 6 people in total, including yourself) in the same country who have a Google Account. Whoever first subscribes to Google One can decide if they want to share with existing family group (it’s opt-in, not mandatory). - ## Are there restrictions on who I can share it with? Anyone can create a family with Google following the restrictions of the Google Families Terms of Service. The family manager will decide who is in the family group and manage the members, and will set up & manage the family payment method. The family manager is responsible for all purchases made using the family payment method. - ## Does it cost more to share with my family? No. - ## What am I actually sharing? Once a Google One membership is shared with family, the amount of storage tied to the membership is shared among the family group. Each individual's storage usage (after the first 15 GB) is counted towards the overall cap. ex. If a family has the 100 GB plan, all members use their personal 15 GB before dipping into the 85 GB shared pool. Family members can use as much of the available storage as they want. If any family members have individual plans, or promos, storage will be counted against those quotas before counting against the family group quota. - ## Does sharing my Google One membership mean that they will be able to see all my stored stuff? No. While Google One allows you to share your storage plan with family members, this doesn't give them access to files in your Drive unless you specifically share a file or folder with them. You are only sharing your cloud storage quota, and not your files, photos, or videos. - ## How do I know my information is safe with Google? Security is and has always been a top priority for us. All Google services, including Google One, are protected by one of the world’s most advanced security infrastructures. Your files, emails, and photos are stored safely on our servers. Learn more [here](https://www.metrobyt-mobile.com/benefits/google-one "Follow link"). - ## How do I cancel my Google One membership? You can cancel your membership from the Settings menu in either the Google One app or on the web at one.google.com. ## Follow Metro by T-Mobile - [Tiktok](https://www.tiktok.com/@metrobytmobile) - [Instagram](https://www.instagram.com/metrobytmobile/) - [You Tube](https://www.youtube.com/metrobytmobile/) - [Facebook](https://www.facebook.com/metrobytmobile/) - [X](https://twitter.com/metrobytmobile/) - [English](https://www.metrobyt-mobile.com) - [Español](https://www.metrobyt-mobile.com) - ### About About - [Why Metro?](https://www.metrobyt-mobile.com/benefits) - [Metro by T-Mobile careers](https://careers.t-mobile.com/retail-jobs?INTNAV=fNav%3AAbout%3ARetailCareers&INTNAV=fNav%3AAbout%3AMetrobyT-Mobilecareers) - [Become a dealer](https://www.metrobyt-mobile.com/dealers/become-dealer) - [Investor relations](https://investor.t-mobile.com/overview/default.aspx?INTNAV=fNav%3AAbout%3AInvestorRelations) - ### Support Support - [Account Protection](https://www.metrobyt-mobile.com/support/security/how-to-avoid-account-takeover-fraud) - [Affirm device financing](https://www.metrobyt-mobile.com/resources/device-financing) - [Activate](https://www.metrobyt-mobile.com/resources/activate) - [Return Policy](https://www.metrobyt-mobile.com/support/orders/return-policy) - [Frequently Asked Questions](https://www.metrobyt-mobile.com/support) - [Affordable Connectivity Program](https://www.metrobyt-mobile.com/benefits/affordable-connectivity-program) - [Keeping Customers Safe](https://www.metrobyt-mobile.com/resources/keeping-customers-safe-connected) - ### Legal Legal - [Terms & conditions](https://www.metrobyt-mobile.com/terms-and-conditions) - [Consumer protection](https://www.metrobyt-mobile.com/terms-and-conditions/consumer-protection) - [Accessibility](https://www.metrobyt-mobile.com/about/accessibility) - [Open Internet](https://www.metrobyt-mobile.com/terms-and-conditions/open-internet) - [Wireless emergency alerts](https://www.metrobyt-mobile.com/terms-and-conditions/wireless-emergency-alerts) - [Unsubscribe](https://www.metrobyt-mobile.com/optout) - ### Benefits Benefits - [T-Mobile Tuesdays](https://www.metrobyt-mobile.com/benefits/t-mobile-tuesdays) - [Ad It Up](https://www.metrobyt-mobile.com/benefits/ad-it-up#INTNAV=fNav:Benefis:AdItUp) - [Refer a Friend](https://www.metrobyt-mobile.com/benefits/refer-a-friend) - [myMetro® app](https://www.metrobyt-mobile.com/apps) - ### Devices Devices - [Apple iPhones](https://www.metrobyt-mobile.com/cell-phones/brand/apple) - [Android Phones](https://www.metrobyt-mobile.com/cell-phones/osy/android#INTNAV=fNav:Devices:AndroidPhones) - [Tablets](https://www.metrobyt-mobile.com/tablets) - [Smartwatches](https://www.metrobyt-mobile.com/smart-watches) - ### Plans Plans - [Prepaid Phone Plans](https://www.metrobyt-mobile.com/phone-plans) - [Home Internet Plans](https://www.metrobyt-mobile.com/plans/home-internet) - [Device Data Plans](https://www.metrobyt-mobile.com/plans/connected-devices) - [Bring Your Own Phone](https://www.metrobyt-mobile.com/deals/one-line-for-25-phone-plan) [](https://www.t-mobile.com/?INTNAV=fNav%3AHome) - [About](https://www.t-mobile.com/about-us?INTNAV=fNav%3AAbout) - [Investor relations](https://investor.t-mobile.com/investors/default.aspx?INTNAV=fNav%3AInvestorrelations) - [Press](https://www.t-mobile.com/news?INTNAV=fNav%3APress) - [Careers](https://www.t-mobile.com/careers?INTNAV=fNav%3ACareers) - [Deutsche Telekom](https://www.telekom.com/en?INTNAV=fNav%3ADeutscheTelekom) - [Puerto Rico](https://www.t-mobilepr.com/?INTNAV=fNav%3APuertoRico) - [Privacy notice](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice?INTNAV=fNav%3APrivacynotice) - [Interest-based ads](https://www.t-mobile.com/privacy-center/education-and-resources/advertising-analytics?INTNAV=fNav%3AInternetbasedads) - [Privacy Center](https://www.t-mobile.com/privacy-center?INTNAV=fNav%3APrivacyCenter) - [Consumer information](https://www.t-mobile.com/responsibility/consumer-info?INTNAV=fNav%3AConsumerinformation) - [Public safety/911](https://www.t-mobile.com/responsibility/consumer-info/safety/9-1-1?INTNAV=fNav%3APublicsafety911) - [Terms & conditions](https://www.t-mobile.com/responsibility/legal/terms-and-conditions?INTNAV=fNav%3ATermsandConditions) - [Terms of use](https://www.t-mobile.com/responsibility/consumer-info/policies/terms-of-use?INTNAV=fNav%3ATermsOfUse) - [Accessibility](https://www.t-mobile.com/responsibility/consumer-info/accessibility-policy?INTNAV=fNav%3AAccessibility) - [Open Internet](https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service?INTNAV=fNav%3AOpenInternet) - [Do Not Sell or Share My Personal Information](https://www.metrobyt-mobile.com) - [Consumer Health Data Privacy Policy](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice.html?INTNAV=fNav%3AConsumerHealthDataPrivacyPolicy#health-data-privacy-notice) - [Tiktok](https://www.tiktok.com/@metrobytmobile) - [Instagram](https://www.instagram.com/metrobytmobile/) - [You Tube](https://www.youtube.com/metrobytmobile/) - [Facebook](https://www.facebook.com/metrobytmobile/) - [X](https://twitter.com/metrobytmobile/) © 2026 T‑Mobile USA, Inc.