Metro is the only prepaid brand offering advanced built-in scam protection, thanks to T-Mobile's bigger and better network. So every customer can be better-protected—for FREE.

Qualifying service and capable device required. Enabling blocking may inadvertently block desired calls. Disable at any time. Info for some unknown numbers not available.

Your ultimate call  control center.

Our free Scam Shield™ app gives you control over anti-scam protections like Scam ID, Scam Block and Caller ID and is available to all our customers.

For an extra charge, upgrade to Scam Shield Premium for even more control over your calls and voicemails.

Multi-layered scam protection:

T-Mobile's advanced network technology.

T-Mobile's supercharged network analyzes every call using A.I., machine learning, and patented technologies. And our defenses update every six minutes to stay ahead of scammers.

Built-in protection.

Americans get billions of scams and
robocalls every year. But Scam ID and
Scam Block technologies identify and help
stop them—before you ever get the call.
Plus, our customers are further-protected
by anti-spam text solutions we've had in
place since 2014.

Know who's calling.

Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield™, full Caller ID access is automatically included.

When you need a clean slate.

With Scam Shield™, you can change your phone number — for any reason — up to one
time per year at no additional charge.

Qualifying service required. 1 per line per year.

Find out more about joining Metro

Discover how T-Mobile's network is continually improving.

We've got the plans that can't be beat.

Have questions about Scam Shield™?

We've got answers.

How do I get Scam ID?

Scam ID is free and automatic for all Metro by T-Mobile customers; no action required.

How do I block a scam call on Metro?

There are a number of ways to turn on Scam Block:

  • Download the free Scam Shield app and toggle on Scam Block
  • Dial #662# from your Metro by T-Mobile device
  • Log in to your account, then select My Account>Add Services>Protection>Scam Block
  • In the MyMetro App, select Shop>Add Services>Confirm your PIN>Scam Block>Modify Services
  • Dial 611 from your Metro device to speak to Care

What about scam/spam texts? Does T-Mobile block those?

We’ve had an anti-spam solution for mobile messaging including SMS, MMS, and RCS since 2014, and we include it at no additional charge for Metro customers. How it works:

  • Our anti-spam message solution is updated regularly with spam message fingerprints and signatures. Whenever a mobile message is received on the network, it's checked against the anti-spam solution. If a message is determined to be spam or unwanted, we'll block it. Otherwise, the message will be delivered.
  • Customers can report spam or unwanted messages by simply forwarding the messages to 7726.  We'll reply with a confirmation text and forward the message to the Security Center for analysis. The message and your details are encrypted; your identity won't be shared.
  • Replying “STOP” is usually a convenient way to quickly opt out of a message program. However, for unwanted spam texts, we recommend forwarding messages to 7726 and not replying. Similar to picking up an unknown robocall, spammers will use any texted reply (including “STOP”) as confirmation that they've reached a real person.

What is Number Verified?

Number Verified is T-Mobile's implementation of the new STIR/SHAKEN industry standards. T-Mobile was the first to implement STIR/SHAKEN for customers in January 2019. T-Mobile customers with an eligible device will see "Number Verified" on their screen when the calling number has been verified as authentic by the network. This means you can be assured that the phone number calling you is legitimate and hasn't been spoofed.

What is Caller ID?

Caller ID is the name of the caller as displayed on incoming calls made by the caller, and it’s a free feature for all Metro by T-Mobile customers with a capable device.

What is Scam Likely?

When our network filters detect a potential scam call, we flag it and display it as Scam Likely on your device. This is made possible by our Scam ID technology which is embedded in our network and is enabled by default for all T-Mobile customers. No action is required on the part of customers to enable it, and it’s free.

How do I get free Caller ID?

The free Caller ID can be activated one of the following ways:

  1. Download the Scam Shield app
  2. Add through one of our self-serve options: MyMetro app or online through MyAccount
  3. Visit a Retail store

Call Care by dialing 611 from your Metro by T-Mobile phone.

How do I change the name that appears as my outbound Caller ID?

Log in to MyAccount , and select >Profile>Edit Caller ID, and edit how your own Caller ID displays when you make calls, then enter your legal name, or a commonly accepted variation.. Profanity is not allowed. Changes will display within 72 hours. If your name change isn't working, please dial 611 from your phone and we'll connect you to Care.