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When our network filters detect a potential scam call, we flag it and display it as Scam Likely on your device. This is made possible by our Scam ID technology which is embedded in our network and is enabled by default for all T-Mobile customers. No action is required on the part of customers to enable it, and it’s free. - ## How do I block a scam call on Metro? There are a few ways to turn on Scam Block: - Download the free Scam Shield app and toggle on Scam Block - Dial #662# from your Metro by T-Mobile device - Log in to your account, then select My Account>Add Services>Protection>Scam Block - In the myMetro® app, select Shop>Add Services>Confirm your PIN>Scam Block>Modify Services - Dial 611 from your Metro device to speak to Care Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time. - ## What about scam/spam texts? Does T-Mobile block those? We've had an anti-spam solution for mobile messaging including SMS and MMS since 2014, and we include it at no additional charge for Metro by T-Mobile customers. Here’s how it works: - Our anti-spam message solution is updated regularly with spam message fingerprints and signatures. Whenever a mobile message is received on the network, it's checked against the anti-spam solution. If a message is determined to be spam or unwanted, we'll block it. Otherwise, the message will be delivered. - Customers can report spam or unwanted messages by simply forwarding the messages to 7726. We'll reply with a confirmation text and forward the message to the Security Center for analysis. The message and your details are encrypted, so your identity won't be shared. - Replying “STOP” is usually a convenient way to quickly opt out of a message program. However, for unwanted spam texts, we recommend forwarding messages to 7726 and not replying. Similar to picking up an unknown robocall, spammers will use any texted reply (including “STOP”) as confirmation that they've reached a real person. - ## How do I get Scam ID? Scam ID is free and automatic for all Metro by T-Mobile customers; no action required. - ## What is Caller ID? Caller ID is the name of the caller as displayed on incoming calls made by the caller, and it’s a free feature for all Metro by T-Mobile customers with a capable device. - ## How do I get free Caller ID? The free Caller ID can be activated one of the following ways: 1. Download the Scam Shield app 2. Add through one of our self-serve options: myMetro® app or online through MyAccount 3. Visit a Retail store Call Care by dialing 611 from your Metro by T-Mobile phone. - ## How do I change the name that appears as my outbound Caller ID? Log in to MyAccount , and select >Profile>Edit Caller ID, and edit how your own Caller ID displays when you make calls, then enter your legal name, or a commonly accepted variation.. Profanity is not allowed. Changes will display within 72 hours. If your name change isn't working, please dial 611 from your phone and we'll connect you to Care. - ## What is Scam Shield Premium? Scam Shield Premium delivers advanced call and text controls beyond the free services included with Scam Shield to help combat unwanted robocalls and manage nuisance calls and texts. Features include: Sending entire categories of calls directly to voicemail, including telemarketers, political solicitations, and fundraising calls Reverse Number Lookup for unknown callers or text, and the option to create Always Block lists that live on the network—not just your contact list—so your preferences will stay, even if you delete the app or get a new device Voicemail-to-text, which sends you a transcription of a voicemail via an SMS message, email, or in the Visual Voicemail app Add Scam Shield Premium features for $2/line per month. - ## How do I get Scam Shield Premium services? You can activate Scam Shield Premium within the Scam Shield app, in MyAccount, the myMetro® app, by visiting a retail store, or by calling Care. - ## Do I have to get Scam Shield Premium in order to get Caller ID? No, Caller ID is an independent feature and does not require you having Scam Shield Premium. - ## I use the Scam Shield app and have Scam Block turned ON. Why do I still receive spam and scam calls? We do our best to block spam and scam calls. Our network defenses update every 6 minutes. However, scammers sometimes still find a way around these network protections. While we continue to improve our network filters to block a higher percentage of all spam and scam calls, we encourage all our customers to report any spam or scam calls that we are unable to block. You can also report calls that you deem safe that might have been incorrectly blocked. There are two ways you can report calls: __From the app (Basic):__ 1. In the Scam Shield app, tap the Activity tab. A call log appears. 2. Select the number that needs to be reported, then tap __Report__ 3. Choose the best category that represents the type of call, then tap __Send Report > Done__ __From the app (Premium):__ 1. In the Scam Shield app, tap the Activity tab. Select the menu icon (three dots). 2. Tap __Report__ and select the number that needs to be reported. 3. Choose the best category that represents the type of call, then tap __Send Report > Done__ __From a web browser:__ 1. In a web browser, visit https://callreporting.t-mobile.com/ 2. Fill out the form, then choose Review. 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