How do I check if I can bring my phone to Metro by T-Mobile? Using your own phone is a fast, easy, and cost-effective way to join Metro by T-Mobile. If you want to bring your own phone, you’ll first need to check if your phone is compatible with Metro’s network.
Some phones have network hardware that may not work well with Metro’s network. We want you to have a great experience using our network, so if your phone isn’t compatible, we recommend purchasing a new one from us. Also, your phone must be unlocked to switch to Metro. If your phone is locked, contact your old cell phone provider to unlock it for you.
My device is compatible and unlocked. How do I join Metro by T-Mobile? Once you know that your phone is compatible and unlocked, follow these steps:
- Buy a Metro by T-Mobile SIM Card online or you can start service today by bringing your compatible phone to a local store.
- Pick out your Metro rate plan.
- Once you have your Metro SIM Card call us at 1-888-863-8768 or bring your compatible phone to a local store to activate your Metro SIM Card today.
What's an IMEI number? The IMEI (International Mobile Equipment Identity) number is a unique 15-digit number that is assigned to every phone. We use the IMEI number to determine the device’s make and model, which allows us to make sure that your phone is compatible.
Why do you use the IMEI to check network compatibility? Using the IMEI is the most accurate way for us to determine compatibility with Metro by T-Mobile’s network. Many phones may appear to work the same way across different carriers, but they can have significant technology and software differences inside. By using your device IMEI, we can better understand the device’s capabilities on our network.
If my device is locked, how do I get it unlocked? If your phone is locked, you’ll have to have it unlocked by the original cell phone provider. In some cases, the phone may have a finance agreement that needs to be paid off before your old cell phone provider will unlock it. It may also take a few days to unlock the device.
Can I keep my existing phone number if I bring my own device? Most phone numbers can be transferred to Metro by T-Mobile, and we will check your number’s eligibility when you make the switch to Metro. After you have installed your new Metro SIM Card, visit a Metro store or call us at 1-888-863-8768 to complete the transfer process. To get started, you'll need the following information:
- Your phone number
- Previous wireless provider account number
- Previous account PIN
- Your phone IMEI number
We recommend backing up your contacts, voicemail, and text messages before transferring your number to Metro. During the process, you may have dual service, meaning your device will be active on both carrier networks. Please do not cancel your previous wireless service until you receive a confirmation text message from Metro saying that the number transfer is complete.
What’s a SIM card? SIM stands for Subscriber Identity Module. The SIM card is a tiny plastic card with an integrated chip. When you insert it into your device, the SIM card identifies the device to the network. You will need a Metro by T-Mobile SIM card to connect to the Metro network. You can purchase a Metro by T-Mobile SIM Card online or at a store.
How do I get the correct SIM card size? Metro by T-Mobile has you covered! All Metro SIM Cards are universal 3-in-1 SIM cards, which allows you to choose the right size for your phone.
How do I bring my phone from Cricket or AT&T to Metro by T-Mobile? Use the IMEI number to check if your phone is compatible with Metro by T-Mobile's network. Once your compatible phone is unlocked, purchase a Metro SIM Card and choose a Metro rate plan. Replace your old cell phone provider’s SIM card in your phone with the new Metro SIM Card after you have activated your Metro plan.
Need help activating? Call customer care at 1-888-863-8768 or visit a local store to activate your Metro SIM Card today.
How do I bring my phone from Boost, Sprint or Verizon to Metro by T-Mobile? Boost, Sprint and Verizon phones use some cellular network technologies that can be incompatible with Metro by T-Mobile’s network. This could cause phones from these cellphone providers to only be partially compatible with Metro’s network.