How do I check if I can bring my phone to Metro by T-Mobile? Using your own phone is a fast, easy, and cost-effective way to join Metro by T-Mobile. If you want to bring your own phone, you’ll first need to check if your phone is compatible with Metro’s network. Did you know Metro has the exact same LTE coverage as T-Mobile – check it out here!

My device is compatible and unlocked. How do I join Metro by T-Mobile? Once you know that your phone is compatible and unlocked, follow these steps:

  1. Bring your phone to your nearest Metro store.
  2. Buy a SIM Card Kit.
  3. Activate your phone in store on a Metro Unlimited Plan.

What's an IMEI number? The IMEI (International Mobile Equipment Identity) number is a unique 15-digit number that is assigned to every phone. We use the IMEI number to determine the device’s make and model, which allows us to make sure that your phone is compatible.

Why do you use the IMEI to check network compatibility? Using the IMEI is the most accurate way for us to determine compatibility with Metro by T-Mobile’s network. Many phones may appear to work the same way across different carriers, but they can have significant technology and software differences inside. By using your device IMEI, we can better understand the device’s capabilities on our network.

If my device is locked, how do I get it unlocked? If your phone is locked, you’ll have to have it unlocked by the original cell phone provider. In some cases, the phone may have a finance agreement that needs to be paid off before your old cell phone provider will unlock it. It may also take a few days to unlock the device.

Can I keep my existing phone number if I bring my own device? Most phone numbers can be transferred to Metro by T-Mobile, and we will check your number’s eligibility when you make the switch to Metro. After you've installed your new Metro 3-in-1 SIM kit, visit a Metro store or call us at 1-888-863-8768 to complete the transfer process. To get started, you'll need the following information:

  • Previous wireless account number
  • Previous account PIN
  • Existing phone number

We recommend backing up your contacts, voicemail, and text messages before transferring your number to Metro by T-Mobile. During the process, you may have dual service for up to 24 hours, meaning your device will be active on both carrier networks. Please do not cancel your previous wireless service until you receive a confirmation text message from Metro saying that the number transfer is complete.

What’s a SIM card? SIM stands for Subscriber Identity Module. The SIM card is a tiny plastic card with an integrated chip. When you insert it into your device, the SIM card identifies the device to the network. You will need a Metro by T-Mobile SIM card to connect to the Metro network.

How do I bring my phone from Cricket or AT&T to Metro by T-Mobile? First, use the IMEI number to check if your phone is compatible with Metro by T-Mobile's network. Once your compatible phone is unlocked, purchase a Metro 3-in-1 SIM kit and choose a Metro rate plan. Replace your old cell phone provider’s SIM card in your phone with the new Metro 3-in-1 SIM kit.

How do I bring my phone from Boost, Sprint or Verizon to Metro by T-Mobile? Boost, Sprint and Verizon phones use some cellular network technologies that can be incompatible with Metro by T-Mobile’s network. This could cause phones from these cellphone providers to only be partially compatible with Metro’s network. By using the IMEI number to check if your phone is compatible with Metro’s network will factor for these network variances. Once your compatible phone is unlocked, purchase a Metro 3-in-1 SIM and choose a Metro rate plan. Replace your old cell phone provider’s SIM card in your phone with the new Metro 3-in-1 SIM kit.