Use these simple tools to manage your account and stay connected — online or in the app.

Online payments

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Autopay

Sign into My account and go to e-wallet to set up Autopay today.

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My account

Sign into My account to make one-time payment in minutes.

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Easy pay

Make a one-time payment without signing into your account.

By phone

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Call customer service

Call: 888-8-METRO-8
Call: *611 from your Metro® by T‑Mobile phone

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Make a payment

Call: 888-8-METRO-8
Call: *99 from your Metro® by T‑Mobile phone

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Get premium handset protection

By mail

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Make payments to:

Metro by T‑Mobile
P.O. Box 5119, Carol Stream, IL 60197-5119

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General

T‑Mobile Customer Relations
P.O. Box 37380, Albuquerque, NM 87176-7380

Visit a store

Visit a Metro by T‑Mobile store for information on devices and services, to make a payment, or access to:

-Store assistance
-Store payment machine
-Drop box
-Authorized payment center

Rural Calling

Are you experiencing early or false ringing, or problems completing calls to rural recipients? Click here to get help.