Online Payments




Sign into My Account and go to ewallet to set up AutoPay today!

My Account

Sign in to make a payment in minutes.

Express Pay

Quickly make a one-time payment without signing in to your account.

By phone



Customer Service

888-8metro8 (888-863-8768)
*611 from your Metro® by T-Mobile phone

Make a Payment

*99 from your Metro by T-Mobile phone
888-8metro8 (888-863-8768)

Premium Handset Protection

Contact Assurant at

In store



Visit a Metro by T-Mobile store for information on devices and services, or to make a payment for access to:

  • Store assistance
  • Store Payment Machine
  • Drop box
  • Authorized Payment Center

By mail



Metro by T-Mobile
PO Box 5119
Carol Stream, IL 60197-5119

*Please write your service account number on your check.


T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380

By phone

Rural calling issues

Are you experiencing early or false ringing,

or problems completing calls to rural recipients?

Click here to get help.