Use these simple tools to manage your account and stay connected — online or in the app.

Online payments

  • Autopay

    Sign into My account and go to e-wallet to set up Autopay today.

  • My account

    Sign into My account to make one-time payment in minutes.

  • Easy pay

    Make a one-time payment without signing into your account.

By phone

Call customer service

Call: 888-8-METRO-8
Call: *611 from your Metro® by T‑Mobile phone

Make a payment

Call: 888-8-METRO-8
Call: *99 from your Metro® by T‑Mobile phone

Get premium handset protection

By mail

General

T‑Mobile Customer Relations
P.O. Box 37380, Albuquerque, NM 87176-7380

In the app

Download the MyMetro app

Visit a store

Visit a Metro by T‑Mobile store for information on devices and services, to make a payment, or access to:

-Store assistance
-Store payment machine
-Drop box
-Authorized payment center

Metro by T-Mobile employee at retail store