How do you handle reactivations for customers who need to disconnect their service?
If you miss your payment due date, your service will be temporarily interrupted until payment posts to your account. We have no late fee, and your service will automatically be turned on as soon as your payment is applied to your account. The payment date will remain the same for your account, so you may not have as many days that month to use your service before the next payment is due again. If you do not make a payment within 30 days, your phone will be disconnected.
If I switch to MetroPCS, can I keep my current number?
Yes. You can keep your current number when you switch to MetroPCS. Find out more on our Satisfaction Guarantee page that's located in the Why MetroPCS showing in the menu directly under our logo at the top left corner of your screen.
Can I keep my phone number if I have to reactivate my service?
During service suspension, your phone number will not change. However, once your service is disconnected, we cannot guarantee the same number will be available.
MetroPCS states there is no signed contract, is that true?
It's true! MetroPCS does not require you to sign a long term contact. However, there are terms and conditions of service please see www.metropcs.com/terms. We know the value of our product and know that customers will continue to stay with MetroPCS because they want to, not because they have to. So enjoy the freedom of being able to decide each month if we will stay your provider and know that we are working hard to keep you.