Our cell phone return policy is simple. MetroPCS customers who are dissatisfied with their new phone can return it. It's the MetroPromise. See our full return policy for details.  

No. Online orders must be returned by mail. Mail all online returns to:

    MPCS OLS Returns

    c/o Broadtech

    1401 Lakeway Drive

    Suite 1401A

    Lewisville, TX 75057

There is no fee to return an online purchase. If you use the return shipping label that was enclose in original shipping package to ship the package, shipping is also included.

If you've lost your return shipping label or if one was not included, you will need to pay for shipping. Address the package to:

     MPCS OLS Returns

    c/o Broadtech

    1401 Lakeway Drive

    Suite 1401A

    Lewisville, TX 75057