Metro by T-Mobile offers three options for warranty exchanges or replacements.
The first option is a free in-store exchange within 30 days of purchase. If the cell phone doesn't work properly when you receive it or stops functioning for any reason covered by the warranty, you may return it for a free warranty exchange within 30 days of purchase. Just bring your cell phone to a Metro by T-Mobile store or authorized dealer and if the problem is deemed to be in warranty, an exchange will be made. If the store doesn't have the same phone in stock, a replacement phone will be mailed by the manufacturer to the store for pick up, which can take up to three days.
The next warranty option is the $30 immediate in-store replacement. If you experience problems with the cell phone after 30 days and it's still under warranty (up to one year after purchase date), you may return it for a like-for-like warranty replacement. Just bring your cell phone to a Metro by T-Mobile Corporate store and if the problem is deemed to be in warranty, you will be given a replacement immediately if in stock. If you do not have access to a Metro by T-Mobile Corporate store, an immediate exchange will not be possible and you will need to choose a different warranty option.
The final Metro by T-Mobile warranty option is the $15 exchange. This option differs by the fact that it does not offer an immediate or same-day exchange – a replacement phone will need to be shipped to your local Metro by T-Mobile location. If you experience problems with the cell phone after 30 days and it's still under warranty (up to one year after purchase date), you may return it for a like-for-like warranty exchange. Just bring your cell phone to a Metro by T-Mobile Corporate store or select authorized dealers and if the problem is deemed to be in warranty, a replacement phone will be ordered for you, which can take up to 3–5 days. When the replacement phone arrives at the store, it will be held seven days for you to come back to the store and make the exchange. After the seventh day, the replacement phone will be sent back. When you pick up the replacement phone, your defective device must be returned to the Metro by T-Mobile location in the same condition it was in when the replacement was ordered.
In all cases, you can also contact the cell phone manufacturer directly to arrange for a warranty exchange. Do not ship the mobile phone to Metro by T-Mobile – this will delay the exchange process.
Metro by T-Mobile Phone Exchanges
If you need to exchange your cell phone and it is covered under our warranty policy, please visit a Metro by T-Mobile store or an authorized dealer. Use our Store Locator to find the nearest service and exchange center. Every warranty option won’t be available at all locations. Warranty exchange fees are subject to change. All warranty options exclude exchanged phones that show signs of physical or liquid damage or that are no longer within the manufacturer’s warranty. Metro by T-Mobile warranty replacement phones are not guaranteed to be new, nor are you guaranteed to receive the same model or color. If the exact model is not available, replacement will be a similar kind and quality. Color, features, and accessory compatibility are not guaranteed.