Welcome to MetroPCS. We are pleased that you have selected us as your wireless carrier. Please use this page as a reference for questions about your service and the terms and conditions of service that govern the service you have purchased from MetroPCS. These Terms and Conditions of Service apply to all devices and wireless services provided by us to you and consist of several parts, which may be amended from time to time:

  • The MetroPCS Terms and Conditions of Service
  • eWallet Terms and Conditions
  • MetroPCS Start of Service Form
  • Your MetroPCS Rate Plan
  • The MetroPCS Privacy Policy
  • eWallet Privacy Policy
  • The MetroPCS Online Terms of Use
  • The MetroPCS Wi-Fi Terms of Use
  • MetroPCS Open Internet Transparency Disclosures
  • MetroWEB Terms of Use

The terms and conditions relating to any additional features you may have selected or as may be included in your Rate Plan, including, but not limited to:

  • MetroSTUDIO Terms of Use
  • Pocket Express Terms of Use
  • Loopt, Inc. Terms of Service
  • Metro411 Terms of Use
  • MyExtras Terms of Service
  • Metro Total Protection Terms and Conditions
  • MetroPCS Unlimited International Calling

In the event that the terms and conditions relating to a feature you may have selected or may be included in your Rate Plan conflicts with the MetroPCS Terms and Conditions of Service, the Terms and Conditions of Service shall control.

By: (a) giving us a written or electronic signature or telling us orally that you accept the MetroPCS Terms and Conditions of Service; (b) activating Service (if you are a new subscriber); (c) using your Service after your Service is activated or after you make a change or addition to your Service; (d) paying for the Service; or (e) failing to activate Service within 30 days after the purchase of your wireless device, you agree to the MetroPCS Terms and Conditions of Service and the terms and conditions of service and use related to any feature you may have selected or may be included in your Rate Plan, including, but not limited to:

  • You waive your right to a jury trial in disputes with MetroPCS
  • Your disputes with MetroPCS will be decided by an arbitrator
  • You waive your right to institute or participate in class action litigation against MetroPCS
  • You will provide MetroPCS with accurate information about yourself
  • MetroPCS may communicate with you from time to time about your Service

You will pay all taxes and regulatory fees even if your rate plan is inclusive of taxes and regulatory fees; and MetroPCS may terminate your Service if you fail to timely pay for your Service or violate the Terms and Conditions of Service in any way, including abuse of the Service or violations of applicable laws.

When you initiate Service with MetroPCS, you may receive a Start of Service form and this Agreement. These materials are part of your Agreement with MetroPCS. This Agreement governs the sale, use and delivery of MetroPCS wireless services ("Service" or "Services") to you (the purchaser or user of the Services) by T-Mobile USA, Inc. and any of its subsidiaries ("us," "we," "our" or "MetroPCS"). Certain other laws may also govern our provision of Services to you and such laws are incorporated in their entirety by this reference into this Agreement as if set forth in this Agreement. Your service also is subject to, and you agree to adhere to, our business policies, practices, and procedures, which we can change without notice to you (collectively, the "Policies"). Offers may not be available everywhere or combinable with other promotions/options. This Agreement, the Start of Service form, if any, the terms included in the Rate Plan brochure(s) describing your plan and services, if any, terms of service for products and services not otherwise described herein that are posted on applicable MetroPCS websites or in applicable product or service brochures, if any, and any documents expressly referred to herein or therein, if any, make up the complete agreement between you and us and supersede any and all prior and contemporaneous agreements, arrangements, representations, advertising, contracts, statements, offers, and understandings relating to the subject matter of this Agreement, whether oral or written, including, but not limited to, all previous versions of the Terms and Conditions of Service. You cannot rely on any other documents or statements by any sales person, service representative or other agent. You acknowledge and agree that you have not relied on any representation, assertion, guarantee, warranty, contract or other assurance, stated or made by anyone except those set out in this Agreement.

IMPORTANT: READ THIS AGREEMENT CAREFULLY. IT REQUIRES THE USE OF INDIVIDUAL ARBITRATION RATHER THAN JURY TRIALS OR CLASS ACTIONS TO RESOLVE DISPUTES. ARBITRATION IS MORE INFORMAL THAN LITIGATION BECAUSE IT USES A NEUTRAL ARBITRATOR INSTEAD OF A JUDGE OR JURY AND ALLOWS FOR LESS DISCOVERY AND LESS APPELLATE REVIEW THAN IN COURT.

YOU ACCEPT THESE TERMS AND CONDITIONS AND AGREE TO COMPLY WITH ALL APPLICABLE LAWS AND POLICIES BY DOING ANY OF THE FOLLOWING: (A) GIVING US A WRITTEN OR ELECTRONIC SIGNATURE, OR TELLING US ORALLY THAT YOU ACCEPT THESE TERMS AND CONDITIONS; (B) ACTIVATING OR CONTINUING SERVICE; (C) USING YOUR SERVICE AFTER YOUR SERVICE IS ACTIVATED OR YOU MAKE A CHANGE OR ADDITION TO YOUR SERVICE; (D) PAYING FOR THE SERVICE; OR (E) FAILING TO ACTIVATE SERVICE WITHIN 30 DAYS AFTER THE PURCHASE OF YOUR WIRELESS DEVICE. BY DOING ANY OF THE FOREGOING, YOU ARE INDICATING YOUR INTENT TO BE BOUND BY THE TERMS AND CONDITIONS OF SERVICE OF THIS AGREEMENT. IF YOU ARE A NEW CUSTOMER AND YOU DO NOT AGREE TO THIS AGREEMENT, DO NOT INITIATE SERVICE.

IF YOU ARE AN EXISTING CUSTOMER AND THE SERVICE IS PROVIDED TO YOU UNDER A PRIOR AGREEMENT AND YOU DO NOT AGREE TO THIS AGREEMENT, YOU MUST TERMINATE SERVICE AS SET FORTH IN THE PRIOR AGREEMENT; PROVIDED, HOWEVER, THAT IF YOU CHOOSE TO TERMINATE SERVICE YOU WILL STILL BE BOUND BY THE PRIOR AGREEMENT, INCLUDING YOUR OBLIGATION TO PAY ANY OUTSTANDING AMOUNTS AND YOUR AGREEMENT TO ARBITRATE DISPUTES. IF YOU HAVE ANY QUESTIONS, DO NOT ACTIVATE OR USE YOUR SERVICE, AND CONTACT METROPCS OR ITS AUTHORIZED DEALERS TO HAVE YOUR QUESTIONS ANSWERED.