Metro® by T-Mobile is committed to supporting our customers.

Learn how we're responding to COVID-19.

 

As we continue to closely monitor the impact of COVID-19 on communities
across the country, Metro by T-Mobile recognizes our customers are relying
on our network to ensure they have critical connections with family, loved ones
and emergency service providers. Keeping you connected is a top priority.

Our Customers

People come first. Learn how

we're helping our customers.

Find Out More >

Our Network

So that you can fully rely on our

network, we have teams working to

ensure it performs for all our

customers, even during times with

heavier traffic.

Find Out More >

Our Stores

Starting March 17th, we will

be closing some of our 

company-owned store locations,

while maintaining compensation for

teams and supporting independent

operators through the end of the month.

Find Out More >

Our Customers

Learn more about online payments and making a payment via the MyMetro app at www.metrobyt-mobile.com/waystopay.

Download the MyMetro app in Google Play

Download the MyMetro app in the Apple Store

We are offering a special discount plan with unlimited talk and text plus 2GB of capped high-speed smartphone data for just $15 a month through April 25th to help customers stay connected during these challenging times. Restrictions apply see details here. You can update your plan via the MyMetro app, or MyAccount.

Download the MyMetro app in Google Play
Download the MyMetro app in the Apple Store

The vast majority of customers on Metro plans already have unlimited talk, text, and data. But we want to ensure that ALL current Metro customers on plans that currently have data are provided the unlimited connectivity they need to learn and work.

  • As of 3/13 - Metro customers who have plans with data will have unlimited smartphone data for the next 60 days (excluding roaming and the Save $15 plan).
  • Starting 3/20 Metro customers on smartphone plans with mobile hotspot enabled can add an additional 10GB of mobile hotspot each month over the next 60 days, available in the MyMetro app, or MyAccount (excluding the Save $15 plan).

If you’re on a smartphone plan with mobile hotspot capability, you can add a free 10GB of mobile hotspot per month by adding an add on service available in the MyMetro app, or MyAccount.

Download the MyMetro app in Google Play
Download the MyMetro app in the Apple Store

You will need to update your rate plan to one of our latest smartphone plans which include mobile hotspot in order to add on the 20GB. 

Customers will receive an extra 10GB available to use each month for two months.

Yes! To help you stay connected to family and friends abroad, we are currently offering free international calling for all Metro customers to landline (and in many cases mobile) numbers in many countries. See details here:

 

Effective Date   Country Type
March 27, 2020   Argentina   Landline only
March 23, 2020   Australia   Landline+Mobile  
March 13, 2020   Austria   Landline+Mobile  
March 13, 2020   Belgium   Landline+Mobile  
March 23, 2020   Brazil   Landline+Mobile  
March 23, 2020   Chile   Landline+Mobile  
March 13, 2020   China   Landline+Mobile  
March 13, 2020   Czech Republic   Landline+Mobile  
March 13, 2020   Denmark   Landline+Mobile  
March 13, 2020   Estonia   Landline only
March 13, 2020   Finland   Landline+Mobile  
March 13, 2020   France   Landline+Mobile  
March 13, 2020   Germany   Landline+Mobile  
March 13, 2020   Greece   Landline+Mobile  
April 1, 2020   Guam   Landline + Mobile (including roaming calls to and from the US)
March 13, 2020   Hungary   Landline+Mobile  
March 13, 2020   Iceland   Landline+Mobile  
March 27, 2020   India   Landline+Mobile
March 27, 2020   Indonesia   Landline only
March 23, 2020   Israel   Landline only
March 13, 2020   Italy   Landline+Mobile  
March 23, 2020   Japan   Landline only
March 13, 2020   Latvia   Landline only
March 13, 2020   Liechtenstein   Landline only
March 13, 2020   Lithuania   Landline only
March 13, 2020   Luxembourg   Landline+Mobile  
March 18, 2020   Malaysia   Landline+Mobile  
March 13, 2020   Malta   Landline only
March 13, 2020   Monaco   Landline only
March 13, 2020   Netherlands   Landline+Mobile  
March 13, 2020   Norway   Landline+Mobile  
March 27, 2020   Panama   Landline only
March 13, 2020   Poland   Landline only
March 13, 2020   Portugal   Landline only
March 17, 2020   Republic of Ireland (Ireland)   Landline+Mobile  
March 27, 2020   Romania   Landline+Mobile  
March 27, 2020   Russia   Landline only
March 13, 2020   San Marino   Landline+Mobile  
March 27, 2020   Singapore   Landline+Mobile  
March 13, 2020   Slovakia   Landline only
March 13, 2020   Slovenia   Landline only
March 13, 2020   South Korea   Landline+Mobile  
March 13, 2020   Spain   Landline+Mobile  
March 13, 2020   Sweden   Landline+Mobile 
March 13, 2020   Switzerland   Landline only
March 23, 2020   Thailand   Landline only
March 23, 2020   Turkey   Landline only
March 17, 2020   U.K. (England, Scotland, Wales, N. Ireland)   Landline only
March 13, 2020   Vatican City   Landline only

We expect to have device purchases available online shortly. Check back for updates.

You would need to change to a plan that includes data to get the Unlimited data, to ensure it is enabled. Just visit the MyMetro app, or MyAccount, to change your plan.

Download the MyMetro app in Google Play

Download the MyMetro app in the Apple Store

We encourage customers to be cautious of social media posts that may include fraudulent numbers and incorrect information. For example, we do not have any offers available for 60 days of free service. To protect yourself from scams, always contact us.

Our Network

T-Mobile’s network is fully operational. We have teams working 24/7 to ensure it continues to perform for all our customers, even under times of anticipated heavier traffic.

T-Mobile is continuing to take steps to help ensure everyone across the country can stay connected during this critical time, and we just announced agreements with multiple spectrum holders to light up additional 600 MHz spectrum for the next 60 days, expanding network capacity for customers across the country.

Our Stores

We want you to feel comfortable in our stores. We’ve increased cleaning and sanitization efforts and added additional disinfecting wipes, soap, and hand sanitizers for employees and customers.

In response to guidance around social distancing, starting 3/15 we will temporarily close our indoor mall stores until further notice. This includes all Metro stores, including dealer stores, that are physically located inside a shopping mall. We are maintaining compensation for our teams and supporting our independent operators through the end of the month and will continue to monitor the situation.

Metro by T-Mobile stores: Visit our store locator page for store status and hours.

We have you covered! Metro provides many ways for customers to engage with us digitally:

We expect to have device purchases available online shortly. Check back for updates.