Metro® by T-Mobile is committed to supporting our customers.

Learn how we're responding to COVID-19.

 

As we continue to closely monitor the impact of COVID-19 on communities
across the country, Metro by T-Mobile recognizes our customers are relying
on our network to ensure they have critical connections with family, loved ones
and emergency service providers. Keeping you connected is a top priority.

Our Customers

People come first. Learn how

we're helping our customers.

Find Out More >

Our Network

So that you can fully rely on our

network, we have teams working to

ensure it performs for all our

customers, even during times with

heavier traffic.

Find Out More >

Our Stores

Metro by T-Mobile is following

all state and local guidelines,

including social distancing

recommendations. Please visit

our Metro store locator page to

find stores in your area.

Find Out More >

Our Customers

Learn more about online payments and making a payment via the MyMetro app at www.metrobyt-mobile.com/waystopay.

Download the MyMetro app in Google Play

Download the MyMetro app in the Apple Store

Metro by T-Mobile offers a low cost $30 2GB high speed data rate plan which includes unlimited data, with the first 2 GB at highest available speeds. You can update your plan via the MyMetro app, or MyAccount.

Download the MyMetro app in Google Play
Download the MyMetro app in the Apple Store

The vast majority of customers on Metro plans already have unlimited talk, text, and data. But we want to ensure that ALL current Metro customers on current non-promotional plans that have data are provided the unlimited connectivity they need to learn and work. As of 3/13 these customers will have unlimited on-network smartphone data for a limited time. Also, effective 3/20, Metro customers on smartphone plans with mobile hotspot enabled can add an additional 10GB of mobile hotspot each month over the next 60 days, available in the MyMetro app, or MyAccount.

  • You will need to update your rate plan to one of our latest smartphone plans which include mobile hotspot in order to add on the 20GB of mobile hotspot at no extra cost.
  • Certain rate plans, are excluded from this benefit

Customers who are on an eligible rate plan and opt in will receive an extra 10GB of mobile hotspot at no extra cost each month for two months.

You can purchase select phones online today. Shop available phones.

You would need to change to a plan that includes data to get the Unlimited data, to ensure it is enabled. Just visit the MyMetro app, or MyAccount.

Download the MyMetro app in Google Play

Download the MyMetro app in the Apple Store

We encourage customers to be cautious of social media posts that may include fraudulent numbers and incorrect information. For example, we do not have any offers available for 60 days of free service. To protect yourself from scams, always contact us.

Our Network

Our network is performing incredibly well. We have teams working 24/7 to ensure it continues to perform for all our customers, even under times of anticipated heavier traffic.

T-Mobile is continuing to take steps to help ensure everyone across the country can stay connected during this critical time. We have agreements with multiple spectrum holders to temporarily light up additional 600 MHz spectrum, expanding network capacity for customers across the country. We’re also expanding roaming access for Sprint customers to use the T-Mobile network. More here.

Our Stores

We want to ensure we’re available to serve you in person so we’re taking a number of precautions to ensure you and our employees are safe. These include:

  • Requiring masks or facial coverings for employees, customers and visitors age 2 and over, at all times.
  • Continuing increased cleaning and sanitization
  • Making hand sanitizer available throughout the stores
  • Interacting at a safe distance
  • Adding signage in stores indicating where you and other customers should stand

Gentle reminder, if you’re not feeling well, we have a lot of great self-help options: You can manage your account on the MyMetro app on your device. You can log onto MyAccount to chat with an expert, check your usage, make a payment, or upgrade your plan as well as purchase devices and accessories on MetrobyT-Mobile.com.

Please note that according to the Centers for Disease Control and Prevention Guidelines, cloth face coverings should not be placed on young children under the age of 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

For those customers needing in-person support and essential services from one of our trusted store representatives please visit the Metro by T-Mobile store locator to find store status in your area. Metro by T-Mobile is following all state and local guidelines including social distancing recommendations.

We have you covered! Metro provides many ways for customers to engage with us digitally:

You can purchase select phones online today. Shop available phones.