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A child may be using line msisdn on your account

You may be here because we sent you a message about a possible child-used line on your T-Mobile account.

A child may be using a line on your account

You may be here because we sent you a message about a possible child-used line on your T-Mobile account.

Select affected line

Why you received this message 

Some app stores share age-related signals with app developers. When one of our mobile apps receives a signal indicating a user may be under 18, we notify the primary account holder so they’re aware of available privacy options. We don’t make any changes to your wireless line based on this signal alone.

What is a Kids’ Line?

A Kids’ Line is an optional way for parents and guardians to let us know that a specific phone line is used by a child. When a line is set up as a Kids’ Line, T-Mobile applies some additional privacy protections. Learn more about Kids’ Lines by visiting 
T-Mobile’s Privacy Center

Do I need to do anything?

It’s up to you. If you take no action, we’ll assume the line is not used by a child, and nothing will change on your wireless line. Children’s protections will be applied to T-Mobile apps receiving the age signal until you decline.

If the line is used by a child

  1. Click “Accept” below to go to the Kids’ Line Manager in your Privacy Dashboard.
  2. Confirm that the correct line is selected. To change the line, select “Manage a different line” at the top of the page.
  3. Change the radio button from “Adult Line” to “Kids’ Line.”
  4. Select your child’s birth month and year. Choose “Submit.”  
  5. Review the privacy information, check the certification box, and select “Accept and save.” 

If the line is not used by a child

Confirm that the line isn’t being used by a child by clicking “Decline” below. If you take no action, we'll keep this as an adult line, but our apps will continue restricting some content and limiting data collection until you confirm. We may send periodic reminders in case your situation changes.

You’ve already reviewed Kids’ Lines for your account

You can make changes any time at in your privacy settings.