Start your personal data request.
Submitting a request to access or delete personal data we may have about you takes time—on your part and ours. Once your request is complete, you’ll hear back from us within 45 days.
Make sure you have a verified email address in your Metro My Account.
We automatically use the information saved in your profile settings for your request. If you haven’t entered an email, or haven’t verified your email yet, we won’t be able to process your request. Would you like to check your email address now?
Take the next step
Submit a data request for yourself
Once you've confirmed you have an email connected to your
Submit a data request for your child or an adult customer you represent
As a parent or guardian, you can submit a request to access, delete, or correct your child’s data. As an authorized agent, you can submit a request to access, delete, or correct the data of an adult customer you represent.
Call our Care team
A Care Representative can help you submit a request to access, delete, or correct your own personal data, or data belonging to your child or an adult customer you represent. You’ll need to provide an email address and verify your identity before your request can be completed.
More information about data rights
Please review our FAQs or explore the following topics: