How to correct your personal information with us.

Log in to your Metro My Account

Time estimate: Less than five minutes 

It’s fast and easy to correct your personal information in your Metro My Account. Just log in using the app on your phone
or your desktop browser. Then go to your Profile to make changes.

Profile information

Update your name, Caller ID name, home address, email address, and Web Guard parental controls.

Billing & payments

Manage your AutoPay enrollment and payment methods.

Account information

Edit your billing address, PIN, passcode, and security questions.

Call us

Time estimate: Usually less than 10 minutes

A customer service representative can help you correct the personal information associated with your account. Or make the changes yourself using our interactive voice response system.

Visit a Metro store

Time estimate: Varies

To change the name on your account, please stop by a Metro retail store. You’ll need to provide your valid U.S. driver’s license or passport as proof of your name change.

Use our online form

Time estimate: Up to 45 days

You can submit an online request to correct your personal information.