[Skip to main content](https://www.metrobyt-mobile.com#content-main)
[](https://www.metrobyt-mobile.com/)
Log in
[](https://www.metrobyt-mobile.com/)
Search
Search Submit search query Close out of search
Recent Search0 recent searches
Popular0 popular search suggestions
Categoriesundefined categories
Suggestions0 search suggestions
Top Suggestions
- [](https://www.metrobyt-mobile.com)
undefined top suggestions
- [My account](https://www.metrobyt-mobile.com/my-account/dashboard)
- [Monthly total](https://www.metrobyt-mobile.com/my-account/monthlytotal)
- [Plans](https://www.metrobyt-mobile.com/phone-plans) Plans
- [Cell phone plans](https://www.metrobyt-mobile.com/phone-plans)
- [Watch & tablet plans](https://www.metrobyt-mobile.com/plans/connected-devices)
- [Home Internet plans](https://www.metrobyt-mobile.com/plans/home-internet)
- [Bring Your Own Phone](https://www.metrobyt-mobile.com/deals/one-line-for-25-phone-plan)
- [Add Ons](https://www.metrobyt-mobile.com/shop/services?INTNAV=tNav%3APlans%3AServices)
- [$40 Period.](https://www.metrobyt-mobile.com/deals/40Period)
- [Phones & devices](https://www.metrobyt-mobile.com/cell-phones) Phones & devices
- [Cell phones](https://www.metrobyt-mobile.com/cell-phones)
- [Apple iPhones](https://www.metrobyt-mobile.com/cell-phones/brand/apple)
- [Android phones](https://www.metrobyt-mobile.com/cell-phones/osy/android)
- [Tablets](https://www.metrobyt-mobile.com/tablets)
- [Smart watches](https://www.metrobyt-mobile.com/smart-watches)
- [Bring your own phone](https://www.metrobyt-mobile.com/resources/bring-your-own-phone)
- [Device trade-in](https://www.metrobyt-mobile.com/trade-in)
- [Activate](https://www.metrobyt-mobile.com/resources/activate)
- [Plans](https://www.metrobyt-mobile.com/phone-plans) Plans
- [Watch & tablet plans](https://www.metrobyt-mobile.com/plans/connected-devices)
- [Internet plans](https://www.metrobyt-mobile.com/plans/home-internet)
- [Add Ons](https://www.metrobyt-mobile.com/shop/services?INTNAV=tNav%3APlans%3AServices)
- [Deals](https://www.metrobyt-mobile.com/deals) Deals
- [See all deals](https://www.metrobyt-mobile.com/deals)
- [Apple](https://www.metrobyt-mobile.com/deals/apple)
- [Samsung](https://www.metrobyt-mobile.com/deals/samsung)
- [Motorola](https://www.metrobyt-mobile.com/deals/motorola)
- [Revvl](https://www.metrobyt-mobile.com/deals/revvl)
- [Free Phones](https://www.metrobyt-mobile.com/deals/free-phone-when-you-switch)
- [Upgrades](https://www.metrobyt-mobile.com/deals/upgrades)
- [Coverage](https://www.metrobyt-mobile.com/coverage/network) Coverage
- [Explore 5G network](https://www.metrobyt-mobile.com/coverage/network)
- [5G & 4G coverage map](https://www.metrobyt-mobile.com/coverage/coverage-map)
- [Why Metro](https://www.metrobyt-mobile.com/why-metro) Why Metro
- [Our Story](https://www.metrobyt-mobile.com/why-metro)
- [Benefits](https://www.metrobyt-mobile.com/benefits)
- [The Metro Drop](https://www.metrobyt-mobile.com/the-drop)
- [More On Your Table](https://www.metrobyt-mobile.com/moreonyourtable)
[Find a store](https://www.metrobyt-mobile.com/stores/locator/)
[Help](https://www.metrobyt-mobile.com) Help
- Chat with us
- [1-888-8metro8](tel:1-888-8metro8)
- [Online support](https://www.metrobyt-mobile.com/support)
- [Contact us](https://www.metrobyt-mobile.com/contact-us)
- [Learn about eSIM](https://www.metrobyt-mobile.com/resources/esim)
- [Order tracking & activation](https://www.metrobyt-mobile.com/order-status)
- [Order support](https://www.metrobyt-mobile.com/ordersupport)
[Cart](https://www.metrobyt-mobile.com/shop/review)
Search
Search Submit search query Close out of search
Recent Search0 recent searches
Popular0 popular search suggestions
Categoriesundefined categories
Suggestions0 search suggestions
Top Suggestions
- [](https://www.metrobyt-mobile.com)
undefined top suggestions
[Easy pay](https://www.metrobyt-mobile.com/guestpay/landing)
My account
[Log in](https://www.metrobyt-mobile.com/login/start) [Back to my account](https://www.metrobyt-mobile.com/my-account/dashboard?INTNAV=tNav%3ABackToMyAccount)
- [Enroll in AutoPay](https://www.metrobyt-mobile.com/login/sign-in?callback_uri=https%3A%2F%2Fwww.metrobyt-mobile.com%2Fmy-account%2Fprofile)
- [View account history](https://www.metrobyt-mobile.com/my-account/history?INTNAV=tNav%3AMyaccount%3AViewaccounthistory)
- [Add a New Line](https://www.metrobyt-mobile.com/login/sign-in?flow=AAL)
- [Profile](https://www.metrobyt-mobile.com/my-account/profile)
- [Account history](https://www.metrobyt-mobile.com/my-account/history)
- [Logout](https://www.metrobyt-mobile.com/my-account/sign-out)
- [Upgrade](https://www.metrobyt-mobile.com/login/start?flow=UPG)
[](https://www.metrobyt-mobile.com)
## Got questions?
- ## What form of payment does Metro by T-Mobile take online?
Credit and Debit cards are accepted.
- ## I am a new Metro by T-Mobile customer and would like to activate more than one device. How do I do that?
Customers whose devices have been shipped to them should activate using the activation email they received the same day their new device arrived.
If you cannot locate the email or the activation flow did not work, you can get assistance by calling Customer Care at 1-888-8metro8.
New Walmart customers can activate up to five lines through the Online Activation Tool.
- ## Is there an activation fee?
There is no fee to activate when you use the Online Activation Tool.
- ## What if my payment fails when I try to purchase a device on metrobyt-mobile.com?
You will receive a message describing why your payment may have failed, please follow any instructions to resolve the issue. If your payment continues to fail and there is not an issue with your credit/debit card, you can call Customer Care on 1-888-8-metro-8 for assistance.
- ## I am a new Metro by T-Mobile customer, and I purchased my phone from Walmart. How do I get to the Online Activation Tool?
Be sure you’re connected to Wi-Fi on your phone and __click the activate your phone button above__. If you do not have Wi-Fi access, you can call Customer CARE at 1-888-8metro8 to activate. You may also activate using a computer with an internet connection—be sure to have your device nearby.
- ## I’m a new or existing customer. How do I activate my device that was shipped to me?
Customers whose devices have been shipped to them should activate using the activation email they received the same day their new device arrived.
If you cannot locate the email or the activation flow did not work, you can get assistance by clicking the activate your device button above or by calling Customer Care at 1-888-8-metro-8.
- ## How do I get my phone’s IMEI?
Get your phone’s unique IMEI by dialing \*#06# on your Metro by T-Mobile device or by looking at the label under your device’s battery.
- ## Can I add additional features, like insurance or international services, to my plan when I activate?
Yes, customers can add features to their plan while activating or after activation.
- ## How do I make my ongoing service payments?
- Make a payment via cash or credit/debit card at any Metro by T-Mobile Store
- Set up AutoPay using our [Self-Service Center](https://www.metrobyt-mobile.com/self-serve.html)
- Set up your account in My Account or on the myMetro App using the [Self-Service Center](https://www.metrobyt-mobile.com/self-serve.html), both accept credit/debit cards
- Call Customer Care at 1-888-8-metro-8 or \*611 from your Metro Phone, they accept credit/ debit cards
- ## What do I need to Activate?
- Phone and new SIM card: Have a compatible phone and new Metro by T-Mobile SIM card handy.
- Choose a rate plan: You’ll need to select a plan and pay for your first month of service to complete activation.
- E-mail address: A valid e-mail address not previously used on another Metro by T-Mobile account.
- Phone number: We can provide you with a new number or you can bring your current number. If you bring your current number and it’s from an eligible carrier (i.e., non-T-Mobile-affiliated carriers, etc.), we’ll help you set it up.
- ## I am bringing my own device to Metro by T-Mobile and want to keep my phone number. Can I activate online?
Absolutely! First, please make sure you’ve checked your device combability with the T-Mobile Network using our Self-Service Center. Then go to metrobyt-mobile.com and:
- Purchase a Metro by T-Mobile SIM and
- Pick a Rate Plan
Once you receive your SIM in the mail, you will receive an email that has activation instructions.
Have your phone available when going through the activation process, you will need your phone’s IMEI
If you purchased your SIM from Walmart, you may go to [Activate Your Prepaid Phone Service | Metro by T-Mobile](https://www.metrobyt-mobile.com/resources/activate) and use the Walmart activation flow.
## Follow Metro by T-Mobile
- [Tiktok](https://www.tiktok.com/@metrobytmobile)
- [Instagram](https://www.instagram.com/metrobytmobile/)
- [You Tube](https://www.youtube.com/metrobytmobile/)
- [Facebook](https://www.facebook.com/metrobytmobile/)
- [X](https://twitter.com/metrobytmobile/)
- [English](https://www.metrobyt-mobile.com)
- [Español](https://www.metrobyt-mobile.com)
- ### About
About
- [Why Metro?](https://www.metrobyt-mobile.com/benefits)
- [Metro by T-Mobile careers](https://careers.t-mobile.com/retail-jobs?INTNAV=fNav%3AAbout%3ARetailCareers&INTNAV=fNav%3AAbout%3AMetrobyT-Mobilecareers)
- [Become a dealer](https://www.metrobyt-mobile.com/dealers/become-dealer)
- [Investor relations](https://investor.t-mobile.com/overview/default.aspx?INTNAV=fNav%3AAbout%3AInvestorRelations)
- ### Support
Support
- [Account Protection](https://www.metrobyt-mobile.com/support/security/how-to-avoid-account-takeover-fraud)
- [Affirm device financing](https://www.metrobyt-mobile.com/resources/device-financing)
- [Activate](https://www.metrobyt-mobile.com/resources/activate)
- [Return Policy](https://www.metrobyt-mobile.com/support/orders/return-policy)
- [Frequently Asked Questions](https://www.metrobyt-mobile.com/support)
- [Affordable Connectivity Program](https://www.metrobyt-mobile.com/benefits/affordable-connectivity-program)
- [Keeping Customers Safe](https://www.metrobyt-mobile.com/resources/keeping-customers-safe-connected)
- ### Legal
Legal
- [Terms & conditions](https://www.metrobyt-mobile.com/terms-and-conditions)
- [Consumer protection](https://www.metrobyt-mobile.com/terms-and-conditions/consumer-protection)
- [Accessibility](https://www.metrobyt-mobile.com/about/accessibility)
- [Open Internet](https://www.metrobyt-mobile.com/terms-and-conditions/open-internet)
- [Wireless emergency alerts](https://www.metrobyt-mobile.com/terms-and-conditions/wireless-emergency-alerts)
- [Unsubscribe](https://www.metrobyt-mobile.com/optout)
- ### Benefits
Benefits
- [T-Mobile Tuesdays](https://www.metrobyt-mobile.com/benefits/t-mobile-tuesdays)
- [Ad It Up](https://www.metrobyt-mobile.com/benefits/ad-it-up#INTNAV=fNav:Benefis:AdItUp)
- [Refer a Friend](https://www.metrobyt-mobile.com/benefits/refer-a-friend)
- [myMetro® app](https://www.metrobyt-mobile.com/apps)
- ### Devices
Devices
- [Apple iPhones](https://www.metrobyt-mobile.com/cell-phones/brand/apple)
- [Android Phones](https://www.metrobyt-mobile.com/cell-phones/osy/android#INTNAV=fNav:Devices:AndroidPhones)
- [Tablets](https://www.metrobyt-mobile.com/tablets)
- [Smartwatches](https://www.metrobyt-mobile.com/smart-watches)
- ### Plans
Plans
- [Prepaid Phone Plans](https://www.metrobyt-mobile.com/phone-plans)
- [Home Internet Plans](https://www.metrobyt-mobile.com/plans/home-internet)
- [Device Data Plans](https://www.metrobyt-mobile.com/plans/connected-devices)
- [Bring Your Own Phone](https://www.metrobyt-mobile.com/deals/one-line-for-25-phone-plan)
[](https://www.t-mobile.com/?INTNAV=fNav%3AHome)
- [About](https://www.t-mobile.com/about-us?INTNAV=fNav%3AAbout)
- [Investor relations](https://investor.t-mobile.com/investors/default.aspx?INTNAV=fNav%3AInvestorrelations)
- [Press](https://www.t-mobile.com/news?INTNAV=fNav%3APress)
- [Careers](https://www.t-mobile.com/careers?INTNAV=fNav%3ACareers)
- [Deutsche Telekom](https://www.telekom.com/en?INTNAV=fNav%3ADeutscheTelekom)
- [Puerto Rico](https://www.t-mobilepr.com/?INTNAV=fNav%3APuertoRico)
- [Privacy notice](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice?INTNAV=fNav%3APrivacynotice)
- [Interest-based ads](https://www.t-mobile.com/privacy-center/education-and-resources/advertising-analytics?INTNAV=fNav%3AInternetbasedads)
- [Privacy Center](https://www.t-mobile.com/privacy-center?INTNAV=fNav%3APrivacyCenter)
- [Consumer information](https://www.t-mobile.com/responsibility/consumer-info?INTNAV=fNav%3AConsumerinformation)
- [Public safety/911](https://www.t-mobile.com/responsibility/consumer-info/safety/9-1-1?INTNAV=fNav%3APublicsafety911)
- [Terms & conditions](https://www.t-mobile.com/responsibility/legal/terms-and-conditions?INTNAV=fNav%3ATermsandConditions)
- [Terms of use](https://www.t-mobile.com/responsibility/consumer-info/policies/terms-of-use?INTNAV=fNav%3ATermsOfUse)
- [Accessibility](https://www.t-mobile.com/responsibility/consumer-info/accessibility-policy?INTNAV=fNav%3AAccessibility)
- [Open Internet](https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service?INTNAV=fNav%3AOpenInternet)
- [Do Not Sell or Share My Personal Information](https://www.metrobyt-mobile.com)
- [Consumer Health Data Privacy Policy](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice.html?INTNAV=fNav%3AConsumerHealthDataPrivacyPolicy#health-data-privacy-notice)
- [Tiktok](https://www.tiktok.com/@metrobytmobile)
- [Instagram](https://www.instagram.com/metrobytmobile/)
- [You Tube](https://www.youtube.com/metrobytmobile/)
- [Facebook](https://www.facebook.com/metrobytmobile/)
- [X](https://twitter.com/metrobytmobile/)
© 2026 T‑Mobile USA, Inc.