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Enter your order number and we’ll help you finish setting up your phone. [Get started](https://www.metrobyt-mobile.com/order-status) ## New Metro phone.  ## New Metro SIM card. Has your new SIM card arrived?
Enter your order number and we’ll activate your SIM card on our network. [Get started](https://www.metrobyt-mobile.com/order-status) ## New Metro SIM card.  ## Bring your own phone. Want to bring your own phone?
We’ll help you check your compatibility, then get you set up on the network. [Check compatibility](https://www.metrobyt-mobile.com/cell-phone/metro-by-t-mobile-5g-sim-starter-kit) ## Bring your own phone.  ## Old Metro SIM card. Have an old Metro SIM card you’d like to use? 
We can activate it for you. [Check compatibility](https://www.metrobyt-mobile.com/cell-phone/metro-by-t-mobile-5g-sim-starter-kit) ## Old Metro SIM card.  ## Walmart SIM card or phone. Did you get your phone or SIM card from Walmart? One of our Customer Care reps can help you activate it. [Call 1-888-8METRO8](tel:1-888-8METRO8) ## Walmart SIM card or phone. ### Still need help? To talk with Customer Care, call [__1-888-8METRO-8__](tel:1-888-8METRO-8 "1-800-8METRO8, Call Care.") or [__visit a store__](https://www.metrobyt-mobile.com/stores/locator/?loc&lat=40.7597&lon=-73.9805&showall=false). ## Got questions? - ## What form of payment does Metro by T-Mobile take online? Credit and Debit cards are accepted. - ## I am a new Metro by T-Mobile customer and would like to activate more than one device. How do I do that? New customers who want to activate more than one line should visit their nearest Metro by T-Mobile Store. Customers can order a single line and device on metrobyt-Mobile. com. Once that device has been activated a customer can return to metrobyt-mobile.com and order an additional line/device. - ## Is there an activation fee? There is no fee to activate, using on-line instant activation. - ## What if my payment fails when I try to purchase a device on metrobyt-mobile.com? If there is not an issue with your credit/debit card, you can call Customer Care on 1-888-8metro8 for assistance. - ## I am a new Metro by T-Mobile customer and purchased my phone from Walmart. How do I activate my device? Please call Customer Care at 1-888-8metro8 to activate your device. - ## I’m a new or existing customer. How do I activate my device that was shipped to me? Customers whose devices have been shipped to them should activate using the activation email they received the same day their new device arrived.     If you cannot locate the email or the activation flow did not work, you can get assistance by clicking the activate your device button above or by calling Customer Care at 1-888-8-metro-8. - ## How do I get my device’s IMEI? Get your phone’s unique IMEI or IMEI2 from the settings menu, on the box or packaging, or it may be printed on the back of the phone, or by dialing \*#06# - ## Can I add additional features, like insurance or international services, to my plan when I activate? Some activation channels allow you to add features during activation. If features are not offered when you activate, you can visit My Account to add features, you may visit a store to add all features or call Customer CARE to add all features except Device Protection (Available in store only). - ## How do I make my ongoing service payments? - Make a payment via cash or credit/debit card at any Metro by T-Mobile Store - Set up AutoPay using our [Self-Service Center](https://www.metrobyt-mobile.com/self-serve.html) - Set up your account in My Account or on the myMetro® app using the [Self-Service Center](https://www.metrobyt-mobile.com/self-serve.html), both accept credit/debit cards - Call Customer Care at 1-888-8-metro-8 or \*611 from your Metro Phone, they accept credit/ debit cards - ## What do I need to Activate? - Phone and SIM card: Have a Network Unlocked compatible phone and Metro by T-Mobile SIM Card or an eSIM capable device, handy.You can check to see if yourdevice is unlocked by going to [Bring Your Own Phone or Device (BYOD) | Metro by T-Mobile](https://www.metrobyt-mobile.com/resources/bring-your-own-phone) - Choose a rate plan:  You’ll need to select a plan and pay for your first month of service to complete activation - Email address: A valid email address not previously used on another Metro by T-Mobile account. - Phone Number:  We can provide you with a new number or you can bring your current number.  If you bring your current numberand it’sfrom an eligible carrier, we’ll help you set it up.  You will need the following Original Service Provider Information:Account Number, PIN/Port Out PIN, Zip Code. - ## I am bringing my own device to Metro by T-Mobile and want to keep my phone number. Can I activate online? Absolutely! First, please make sure you’ve checked your device combability with the T-Mobile Network using our Self-Service Center. Then go to metrobyt-mobile.com and: - Purchase a Metro by T-Mobile SIM and - Pick a Rate Plan Once you receive your SIM in the mail, you will receive an email that has activation instructions.    Have your phone available when going through the activation process, you will need your phone’s IMEI     If you purchased your SIM from Walmart, you may go to [Activate Your Prepaid Phone Service | Metro by T-Mobile](https://www.metrobyt-mobile.com/resources/activate) and use the Walmart activation flow. - ## What’s a SIM card? A SIM card is what connects you to your carrier’s network and allows you to use mobile services. SIM cards come in different sizes and can be moved from phone to phone. - ## What’s an eSIM? An eSIM is a digital version of a physical SIM (pSIM) card that is embedded in your device. It’s what identifies your device and allows network connection. Plus, with eSIM you can switch to Metro by T-Mobile service in minutes. - ## How do I know if my phone is unlocked? “Unlocked” means that your phone isn’t connected to a specific carrier’s network and can work with other service providers (OSP’s). You’ll need to check if your phone is unlocked before you can bring it to Metro by T-Mobile. [Bring Your Own Phone or Device (BYOD) | Metro by T-Mobile](https://www.metrobyt-mobile.com/resources/bring-your-own-phone) - ## How do I know if my device is compatible with the Metrobyt-mobile network? You can check your device’s network compatibility by going to [Device Network Compatibility Check](https://www.metrobyt-mobile.com/cell-phone/metro-by-t-mobile-sim-card). [View all FAQs](https://www.metrobyt-mobile.com/resources/activate/faq.html) Unlimited $40/mo. - Unlimited High-speed data* - Access to the T‑Mobile 5G network\** - T-Mobile Tuesdays - ScamShield   Unlimited $50/mo. with AutoPay - Unlimited High-speed data* - Access to the T‑Mobile 5G network\** - T-Mobile Tuesdays - ScamShield - 8GB of hotspot data - 100GB Google one membership Unlimited $60/mo. with AutoPay - Unlimited High-speed data* - Access to the T‑Mobile 5G network\** - T-Mobile Tuesdays - ScamShield - 25GB of hotspot data - Unlimited texting to 210+ countries and destinations - 100GB Google one membership __$5 AutoPay discount available on select plans; discount begins month after enrolling in AutoPay.__ If congested, users > 35GB/mo. may notice reduced speeds and Metro customers may notice reduced speeds vs T‑Mobile due to prioritization. Video streams in SD. Unlimited on handset and network only. Applicable tax and regulatory fees are included in the monthly plan price.  __See full terms__ ## Plans $25/line activation fee may apply. Not all phones or features available on all service plans. Certain restrictions apply. Features available until 30th day. Coverage and services not available everywhere. Rates, services, coverage, and features subject to change. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Metro by T‑Mobile features and services for personal use only. Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. See store or metrobyt-mobile.com for details, coverage maps, restrictions and Terms and Conditions of Service (including arbitration provision). Metro, Metro by T‑Mobile and other words, slogans, designs and devices are registered or unregistered trademarks of T‑Mobile USA, Inc. Google One is a trademark of Google LLC, All other brands, product names, company names, trademarks, service marks, and other intellectual property are the properties of their respective owners. Certain assets © 2023 Google LLC. 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