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The SIM card or eSIM is your device's ticket to the Metro by T-Mobile Network!

What's an eSIM?

  • Embedded SIM (eSIM) is just a SIM card gone digital. Like a SIM card, an eSIM provides your connection to the Metro by T-Mobile network.
  • eSIM provides an easier device set up experience, without the need to insert or replace a physical SIM card.

Download your eSIM

I purchased a new Metro device activated on eSIM

Before you begin, power on your device, and make sure you’re connected to Wi-Fi.

    • During the initial setup, you will see "Setting Up Cellular" screen. Your device will automatically download your eSIM profile and you will be connected to the T-Mobile network.

    • During the initial setup, you will see the "Preparing for mobile connection" screen. Your device will automatically download your eSIM profile and you will be connected to the T-Mobile network.

    • During the initial setup, you will see the "Connect to Metro by T-Mobile" screen. Tap on ‘Connect’ to download your eSIM profile and you will be connected to the T-Mobile network.

    • During the initial setup, you will see the "Use Metro by T-Mobile" screen. Tap on ‘Activate’ to download your eSIM profile and you will be connected to the T-Mobile network.

    • During the initial setup, you will see the "Connect to Metro by T-Mobile" screen. Tap on ‘Connect’ to download your eSIM profile and you will be connected to the T-Mobile network.

I brought my own eSIM compatible device and activated on eSIM

Before you begin, make sure you’re connected to Wi-Fi.

    1. Watch for a Notification on your device that an eSIM from Metro by T-Mobile is ready to be set up on your phone
    2. Tap the Notification to download your eSIM and connect to the T-Mobile network

    If you did not receive the Notification, follow these steps:

    1. From your home screen, tap Settings > Cellular > Add eSIM
    2. Use your phone camera to scan the QR code or manually enter the SMDP+ address shown below
    3. Tap Add Cellular Plan

    1. Watch for a Notification on your device that Your eSIM is ready to add
    2. Tap ‘Add eSIM’ on the notification to download your eSIM and connect to the T-Mobile network

    If you didn’t receive the Notification, follow these steps:

    1. From your home screen, tap Settings > Connections > SIM Manager > Add eSIM
    2. Select Metro by T-Mobile, then Add to download your eSIM and connect to the T-Mobile Network

    1. Watch for a Notification on your device that Your Metro by T-Mobile eSIM is ready to add
    2. Tap the notification and Tap ‘Connect’ to download your eSIM and connect to the T-Mobile network

    If you didn’t receive the Notification, follow these steps:

    1. From your home screen, tap Settings > Network & Internet
    2. Next to SIMs, choose the plus symbol (+)
    3. Tap Download your eSIM > Next 
    4. Select Metro by T-Mobile, then Activate to download your eSIM and connect to the T-Mobile Network
    5. Once your eSIM finishes downloading, tap Settings > Metro by T-Mobile and turn on Use eSIM
    6. Tap Switch to Metro by T-Mobile to connect to the T-Mobile Network

    If you’re prompted to scan a QR code, please have your IMEI and EID ready and give us a call: 1-800-937-8997. To find your IMEI and EID dial *#06# from your phone.

    1. From your home screen, tap Settings > Network & Internet
    2. Next to Mobile network, choose the plus symbol (+)
    3. Tap Download a SIM instead > Next 
    4. Select Metro by T-Mobile, then Download to download your eSIM and connect to the T-Mobile Network
    5. Once your eSIM finishes downloading, tap Settings > Metro by T-Mobile and turn on Use SIM
    6. Tap Turn on Metro by T-Mobile to connect to the T-Mobile Network

     

    If you’re prompted to scan a QR code, please have your IMEI and EID ready and give us a call: 1-800-937-8997. To find your IMEI and EID dial *#06# from your phone.

    1. From your home screen, tap Settings > Network & Internet
    2. Choose Add SIM
    3. Tap Set up an eSIM
    4. Select Metro by T-Mobile, then Set up to download your eSIM and connect to the T-Mobile Network
    5. Once your eSIM finishes downloading, tap Settings > Metro by T-Mobile and Toggle SIM OFF to ON
    6. Tap TURN ON to connect to the T-Mobile Network
QR code to complete manual eSIM setup
  • SM-DP+ Address: T-MOBILE.GDSB.NET
  • Activation code: [Blank]
  • Confirmation code: [Blank]

Still having issues?

  1. Make sure you’ve already activated your eSIM online or with a Metro by T-Mobile support team.
  2. Update your device software to the latest version.
  3. Connect your device to Wi-Fi and make sure you can access the internet.
  4. Follow the steps listed above to finish activating your eSIM.

Activate on eSIM

  • Is my device eSIM compatible?
    • Apple - iPhone XR and above
    • Samsung - Galaxy S Series and Note 20 and Above
    • Google - Pixel 7 and above
    • Motorola - Motorola Moto G Stylus 5G 2023 and newer models, Motorola Razr+ 2023 and newer models, Motorola Moto G 5G 2023
    • TCL- TCL 50 XL 5G
  • How do I Activate my eSIM compatible device?
    • New customers can Activate from the Metro by T-Mobile website
    • Existing customers can switch to an eSIM compatible device by going to Switch Device in MyAccount
    • Call Metro Customer CARE (1-888-8metro8)
    • Go to a Metro-by-T-Mobile Store (Find a store)
  • What if my device is not eSIM compatible?
    • If you need a Metro by T-Mobile SIM card, see our SIM card page to order online. You can also find one in a Metro by T-Mobile store

How to find your EID number:

  • Apple iPhone
      Go to Settings > General > About
  • Android
      Go to Settings > About Phone > SIM Status or Status Information

Get help

FAQ

    • Apple - iPhone XR and above
    • Samsung - Galaxy S Series and Note 20 and Above
    • Google - Pixel 7 and above
    • Motorola- Motorola Moto G Stylus 5G 2023 and newer models, Motorola Razr+ 2023 and newer models, Motorola Moto G 5G 2023
    • TCL- TCL 50 XL 5G

  • Yes! When you activate a new line of service for your smartphone’s eSIM, you will have the same rate plan choices you would for a physical SIM. If you want to swap your existing Metro-by-T-Mobile line of service to eSIM, then you will keep the same rate plan.

  • No, not at this time. Only one line of service can be activated on a single device.

  • Go to a retail store or call care and we will give you a new eSIM.

  • No, Metro-by-T-Mobile does not maintain your personal data.

    1. Go to Settings > General, and tap About.
    2. Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact Metro by T-Mobile Help and Support.

  • Yes, international roaming with an eSIM works the same as roaming with a physical SIM.