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[Get help](https://www.metrobyt-mobile.com/resources/esim#esim5) - [FAQ](https://www.metrobyt-mobile.com/resources/esim#esim6) ## What's an eSIM? - Embedded SIM (eSIM) is just a SIM card gone digital. Like a SIM card, an eSIM provides your connection to the Metro by T-Mobile network. - eSIM provides an easier device set up experience, without the need to insert or replace a physical SIM card. ## Download your eSIM __I purchased a new Metro device activated on eSIM__ Before you begin, power on your device, and make sure you’re connected to Wi-Fi. - ### Apple iPhone - During the initial setup, you will see "__Setting Up Cellular__" screen. Your device will automatically download your eSIM profile and you will be connected to the T-Mobile network. - ### Samsung - During the initial setup, you will see the "__Preparing for mobile connection__" screen. Your device will automatically download your eSIM profile and you will be connected to the T-Mobile network. - ### Google Pixel - During the initial setup, you will see the "__Connect to Metro by T-Mobile__" screen. Tap on ‘__Connect__’ to download your eSIM profile and you will be connected to the T-Mobile network. - ### Motorola - During the initial setup, you will see the "__Use Metro by T-Mobile__" screen. Tap on ‘__Activate’__ to download your eSIM profile and you will be connected to the T-Mobile network. - ### Other - During the initial setup, you will see the "__Connect to Metro by T-Mobile__" screen. Tap on ‘__Connect’__ to download your eSIM profile and you will be connected to the T-Mobile network. __I brought my own eSIM compatible device and activated on eSIM__ Before you begin, make sure you’re connected to Wi-Fi. - ### Apple iPhone 1. Watch for a __Notification__ on your device that an eSIM from __Metro by T-Mobile__ is ready to be set up on your phone 2. Tap the __Notification__ to download your eSIM and connect to the T-Mobile network If you did not receive the __Notification__, follow these steps: 1. From your home screen, tap __Settings > Cellular > Add eSIM__ 2. Use your phone camera to scan the QR code or manually enter the SMDP+ address shown below 3. Tap __Add Cellular Plan__ - ### Samsung 1. Watch for a __Notification__ on your device that Your eSIM is ready to add 2. Tap ‘__Add eSIM__’ on the notification to download your eSIM and connect to the T-Mobile network If you didn’t receive the __Notification__, follow these steps: 1. From your home screen, tap __Settings__ > __Connections__ > __SIM Manager__ > __Add eSIM__ 2. Select __Metro by T-Mobile__, then __Add__ to download your eSIM and connect to the T-Mobile Network - ### Google Pixel 1. Watch for a __Notification__ on your device that Your __Metro by T-Mobile__ eSIM is ready to add 2. Tap the notification and Tap ‘__Connect__’ to download your eSIM and connect to the T-Mobile network If you didn’t receive the __Notification__, follow these steps: 1. From your home screen, tap __Settings__ > __Network & Internet__ 2. Next to __SIMs__, choose the plus symbol __(+)__ 3. Tap __Download your eSIM__ > __Next__ 4. Select __Metro by T-Mobile,__ then __Activate__ to download your eSIM and connect to the T-Mobile Network 5. Once your eSIM finishes downloading, tap __Settings__ > __Metro by T-Mobile__ and turn on __Use eSIM__ 6. Tap __Switch to Metro by T-Mobile__ to connect to the T-Mobile Network If you’re prompted to scan a QR code, please have your IMEI and EID ready and give us a call: 1-800-937-8997. To find your IMEI and EID dial \*#06# from your phone. - ### Motorola 1. From your home screen, tap __Settings__ > __Network & Internet__ 2. Next to __Mobile network__, choose the plus symbol __(+)__ 3. Tap __Download a SIM instead__ > __Next__ 4. Select __Metro by T-Mobile,__ then __Download__ to download your eSIM and connect to the T-Mobile Network 5. Once your eSIM finishes downloading, tap __Settings__ > __Metro by T-Mobile__ and turn on __Use SIM__ 6. Tap __Turn on Metro by T-Mobile__ to connect to the T-Mobile Network   If you’re prompted to scan a QR code, please have your IMEI and EID ready and give us a call: 1-800-937-8997. To find your IMEI and EID dial \*#06# from your phone. - ### Other 1. From your home screen, tap Settings > Network & Internet 2. Choose Add SIM 3. Tap Set up an eSIM 4. Select Metro by T-Mobile, then Set up to download your eSIM and connect to the T-Mobile Network 5. Once your eSIM finishes downloading, tap Settings > Metro by T-Mobile and Toggle SIM OFF to ON 6. Tap TURN ON to connect to the T-Mobile Network ![QR code to complete manual eSIM setup](https://t-mobile.scene7.com/is/image/Tmusprod/esim-qrcode?ts=1667223692669&dpr=off) - __SM-DP+ Address:__ T-MOBILE.GDSB.NET - __Activation code:__ \[Blank] - __Confirmation code:__ \[Blank] *Still having issues?* 1. Make sure you’ve already activated your eSIM online or with a Metro by T-Mobile support team. 2. Update your device software to the latest version. 3. Connect your device to Wi-Fi and make sure you can access the internet. 4. Follow the steps listed [__above__](https://www.metrobyt-mobile.com/resources/esim#esim2) to finish activating your eSIM. ## Activate on eSIM - __Is my device eSIM compatible?__ - Apple - iPhone XR and above - Samsung - Galaxy S Series and Note 20 and Above - Google - Pixel 7 and above - Motorola - Motorola Moto G Stylus 5G 2023 and newer models, Motorola Razr+ 2023 and newer models, Motorola Moto G 5G 2023 - TCL- TCL 50 XL 5G - __How do I Activate my eSIM compatible device?__ - New customers can [__Activate__](https://www.metrobyt-mobile.com/self-service/activate) from the Metro by T-Mobile website - Existing customers can switch to an eSIM compatible device by going to [__Switch Device__](https://www.metrobyt-mobile.com/my-account/sign-in) in MyAccount - Call Metro Customer CARE (*1-888-8metro8)* - Go to a Metro-by-T-Mobile Store (__[*Find a store*](https://www.metrobyt-mobile.com/storelocator)__) - __What if my device is not eSIM compatible?__ - If you need a Metro by T-Mobile SIM card, see our SIM card page to order online. You can also find one in a [__Metro by T-Mobile store__](https://www.metrobyt-mobile.com/shop/phones) ## How to find your EID number: - __Apple iPhone__   Go to __Settings > General > About__ - __Android__   Go to __Settings > About Phone > SIM Status__ or __Status Information__ ## Get help - Metro by T-Mobile [__Help and Support__](https://www.metrobyt-mobile.com/contact-us). ## FAQ - ## What devices support eSIM at Metro by T-Mobile? - Apple - iPhone XR and above - Samsung - Galaxy S Series and Note 20 and Above - Google - Pixel 7 and above - Motorola- Motorola Moto G Stylus 5G 2023 and newer models, Motorola Razr+ 2023 and newer models, Motorola Moto G 5G 2023 - TCL- TCL 50 XL 5G - ## Can I use the same rate plan on eSIM as I do for a physical SIM? Can I keep my current rate plan when I move to eSIM? Yes! When you activate a new line of service for your smartphone’s eSIM, you will have the same rate plan choices you would for a physical SIM. If you want to swap your existing Metro-by-T-Mobile line of service to eSIM, then you will keep the same rate plan. - ## Can my Metro by T-Mobile eSIM capable device support two lines? No, not at this time. Only one line of service can be activated on a single device. - ## What happens if I accidentally delete my eSIM from my phone? How do I get it back? Go to a retail store or call care and we will give you a new eSIM. - ## Does this mean that you have my data backed up somewhere when I want to delete it? No, Metro-by-T-Mobile does not maintain your personal data. - ## How do I know if my iPhone is unlocked? 1. Go to Settings > General, and tap About. 2. Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact Metro by T-Mobile Help and Support. - ## Can I still use my eSIM if I travel internationally? 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