Stay safe. Stay connected.

Metro by T-Mobile is here to help survivors of domestic violence stay connected. We will work with you to keep your phone number during this difficult time.

On this page:

Providing safe device access.

We will provide account assistance so you can continue to use your device and stay connected. If you are a survivor of domestic violence, please contact Metro by T-Mobile Customer Service at 1-888-863-8768 (or dial 611 from your Metro by T-Mobile phone) or visit a Metro by T-Mobile store location.

If you are not located in New York State, additional documentation will be required to process your request. Please provide any one of the documents listed below after you contact Metro by T-Mobile:

  • Signed affidavit from licensed medical or mental healthcare provider; victim services provider OR employee of court acting within the scope of employment.
  • Police report or Police statements provided to Magistrate/judges.
  • Charging documents.
  • Court Order.
  • Protective or restraining orders.
  • Any other official record that documents the domestic violence.

Additional Resources

National Domestic Violence Hotline

Provides 24/7 crisis intervention, safety planning, and information on local resources. 

National Network to End Domestic Violence

Offers resources, advocacy, and support to domestic violence victims.

Local Domestic Abuse Shelters

Domestic violence shelters are located nationwide to provide victims a place to escape their abuser. Find a local domestic violence shelter if you need shelter or any other assistance.