Metro by T-Mobile is here to help survivors of domestic violence stay connected. We will work with you to keep your phone number during this difficult time.

On this page:

We will provide account assistance so you can continue to use your device and stay connected. If you are a survivor of domestic violence, please download the attachment at the bottom of this page and follow the instructions. If you have questions, contact Metro Customer Service at 1-888-863-8768 (or dial 611 from your Metro phone).

If you don’t have access to a printer, visit a Metro store location.

Provides 24/7 crisis intervention, safety planning, and information on local resources. 

Offers resources, advocacy, and support to domestic violence victims.

Domestic violence shelters are located nationwide to provide victims a place to escape their abuser. Find a local domestic violence shelter if you need shelter or any other assistance