Stay safe. Stay connected.

Metro by T-Mobile is here to help survivors of domestic violence stay connected. We will work with you to keep your phone number during this difficult time.

On this page:

Providing safe device access.

We will provide account assistance so you can continue to use your device and stay connected. If you are a survivor of domestic violence, please download the attachment at the bottom of this page and follow the instructions. If you have questions, contact Metro Customer Service at 1-888-863-8768 (or dial 611 from your Metro phone).

If you don’t have access to a printer, visit a Metro store location.

Additional Resources

National Domestic Violence Hotline

Provides 24/7 crisis intervention, safety planning, and information on local resources. 

National Network to End Domestic Violence

Offers resources, advocacy, and support to domestic violence victims.

Local Domestic Abuse Shelters

Domestic violence shelters are located nationwide to provide victims a place to escape their abuser. Find a local domestic violence shelter if you need shelter or any other assistance

Attestation documents.