[Skip to main content](https://www.metrobyt-mobile.com#content-main)
[](https://www.metrobyt-mobile.com/)
Log in
[](https://www.metrobyt-mobile.com/)
Search
Search Submit search query Close out of search
Recent Search0 recent searches
Popular0 popular search suggestions
Categoriesundefined categories
Suggestions0 search suggestions
Top Suggestions
- [](https://www.metrobyt-mobile.com)
undefined top suggestions
- [My account](https://www.metrobyt-mobile.com/my-account/dashboard)
- [Monthly total](https://www.metrobyt-mobile.com/my-account/monthlytotal)
- [Plans](https://www.metrobyt-mobile.com/phone-plans) Plans
- [Cell phone plans](https://www.metrobyt-mobile.com/phone-plans)
- [Watch & tablet plans](https://www.metrobyt-mobile.com/plans/connected-devices)
- [Home Internet plans](https://www.metrobyt-mobile.com/plans/home-internet)
- [Bring Your Own Phone](https://www.metrobyt-mobile.com/deals/one-line-for-25-phone-plan)
- [Add Ons](https://www.metrobyt-mobile.com/shop/services?INTNAV=tNav%3APlans%3AServices)
- [$40 Period.](https://www.metrobyt-mobile.com/deals/40Period)
- [Phones & devices](https://www.metrobyt-mobile.com/cell-phones) Phones & devices
- [Cell phones](https://www.metrobyt-mobile.com/cell-phones)
- [Apple iPhones](https://www.metrobyt-mobile.com/cell-phones/brand/apple)
- [Android phones](https://www.metrobyt-mobile.com/cell-phones/osy/android)
- [Tablets](https://www.metrobyt-mobile.com/tablets)
- [Smart watches](https://www.metrobyt-mobile.com/smart-watches)
- [Bring your own phone](https://www.metrobyt-mobile.com/resources/bring-your-own-phone)
- [Device trade-in](https://www.metrobyt-mobile.com/trade-in)
- [Activate](https://www.metrobyt-mobile.com/resources/activate)
- [Plans](https://www.metrobyt-mobile.com/phone-plans) Plans
- [Watch & tablet plans](https://www.metrobyt-mobile.com/plans/connected-devices)
- [Internet plans](https://www.metrobyt-mobile.com/plans/home-internet)
- [Add Ons](https://www.metrobyt-mobile.com/shop/services?INTNAV=tNav%3APlans%3AServices)
- [Deals](https://www.metrobyt-mobile.com/deals) Deals
- [See all deals](https://www.metrobyt-mobile.com/deals)
- [Apple](https://www.metrobyt-mobile.com/deals/apple)
- [Samsung](https://www.metrobyt-mobile.com/deals/samsung)
- [Motorola](https://www.metrobyt-mobile.com/deals/motorola)
- [Revvl](https://www.metrobyt-mobile.com/deals/revvl)
- [Free Phones](https://www.metrobyt-mobile.com/deals/free-phone-when-you-switch)
- [Upgrades](https://www.metrobyt-mobile.com/deals/upgrades)
- [Coverage](https://www.metrobyt-mobile.com/coverage/network) Coverage
- [Explore 5G network](https://www.metrobyt-mobile.com/coverage/network)
- [5G & 4G coverage map](https://www.metrobyt-mobile.com/coverage/coverage-map)
- [Why Metro](https://www.metrobyt-mobile.com/why-metro) Why Metro
- [Our Story](https://www.metrobyt-mobile.com/why-metro)
- [Benefits](https://www.metrobyt-mobile.com/benefits)
- [The Metro Drop](https://www.metrobyt-mobile.com/the-drop)
- [More On Your Table](https://www.metrobyt-mobile.com/moreonyourtable)
[Find a store](https://www.metrobyt-mobile.com/stores/locator/)
[Help](https://www.metrobyt-mobile.com) Help
- Chat with us
- [1-888-8metro8](tel:1-888-8metro8)
- [Online support](https://www.metrobyt-mobile.com/support)
- [Contact us](https://www.metrobyt-mobile.com/contact-us)
- [Learn about eSIM](https://www.metrobyt-mobile.com/resources/esim)
- [Order tracking & activation](https://www.metrobyt-mobile.com/order-status)
- [Order support](https://www.metrobyt-mobile.com/ordersupport)
[Cart](https://www.metrobyt-mobile.com/shop/review)
Search
Search Submit search query Close out of search
Recent Search0 recent searches
Popular0 popular search suggestions
Categoriesundefined categories
Suggestions0 search suggestions
Top Suggestions
- [](https://www.metrobyt-mobile.com)
undefined top suggestions
[Easy pay](https://www.metrobyt-mobile.com/guestpay/landing)
My account
[Log in](https://www.metrobyt-mobile.com/login/start) [Back to my account](https://www.metrobyt-mobile.com/my-account/dashboard?INTNAV=tNav%3ABackToMyAccount)
- [Enroll in AutoPay](https://www.metrobyt-mobile.com/login/sign-in?callback_uri=https%3A%2F%2Fwww.metrobyt-mobile.com%2Fmy-account%2Fprofile)
- [View account history](https://www.metrobyt-mobile.com/my-account/history?INTNAV=tNav%3AMyaccount%3AViewaccounthistory)
- [Add a New Line](https://www.metrobyt-mobile.com/login/sign-in?flow=AAL)
- [Profile](https://www.metrobyt-mobile.com/my-account/profile)
- [Account history](https://www.metrobyt-mobile.com/my-account/history)
- [Logout](https://www.metrobyt-mobile.com/my-account/sign-out)
- [Upgrade](https://www.metrobyt-mobile.com/login/start?flow=UPG)
[](https://www.metrobyt-mobile.com)
# Stay safe. Stay connected.
Metro by T-Mobile is here to help survivors of domestic violence stay connected. We will work with you to keep your phone number during this difficult time.
__On this page:__
[Providing safe device access](https://www.metrobyt-mobile.com#safe-access)
[Additional resources](https://www.metrobyt-mobile.com#additional-resources)
### Providing safe device access.
We will provide account assistance so you can continue to use your device and stay connected. If you are a survivor of domestic violence, please contact Metro by T-Mobile Customer Service at 1-888-863-8768 (or dial 611 from your Metro by T-Mobile phone) or visit a Metro by T-Mobile store location.
[Find a store](https://www.metrobyt-mobile.com/storelocator)
If you are not located in New York State, additional documentation will be required to process your request. Please provide any one of the documents listed below after you contact Metro by T-Mobile:
- Signed affidavit from licensed medical or mental healthcare provider; victim services provider OR employee of court acting within the scope of employment.
- Police report or Police statements provided to Magistrate/judges.
- Charging documents.
- Court Order.
- Protective or restraining orders.
- Any other official record that documents the domestic violence.
### Additional Resources
#### National Domestic Violence Hotline
Provides 24/7 crisis intervention, safety planning, and information on local resources.
[1-800-799-SAFE](tel:1-800-799-SAFE)
[Get connected , opens in a new window](https://www.thehotline.org?icid=MTPR_MTW_U_MBTDVABLP_XQTWXYQB1STCPF8TR35094)
#### National Network to End Domestic Violence
Offers resources, advocacy, and support to domestic violence victims.
[More information , opens in a new window](https://nnedv.org/?icid=MTPR_MTW_U_MBTDVABLP_HI8S998TNOLCFRN35093)
#### Local Domestic Abuse Shelters
Domestic violence shelters are located nationwide to provide victims a place to escape their abuser. Find a local domestic violence shelter if you need shelter or any other assistance.
[Find help , opens in a new window](https://www.domesticshelters.org/help?icid=MTPR_MTW_U_MBTDVABLP_R0NOV083ZF1O61FB35092%23%3Fpage%3D1)
## Follow Metro by T-Mobile
- [Tiktok](https://www.tiktok.com/@metrobytmobile)
- [Instagram](https://www.instagram.com/metrobytmobile/)
- [You Tube](https://www.youtube.com/metrobytmobile/)
- [Facebook](https://www.facebook.com/metrobytmobile/)
- [X](https://twitter.com/metrobytmobile/)
- [English](https://www.metrobyt-mobile.com)
- [Español](https://www.metrobyt-mobile.com)
- ### About
About
- [Why Metro?](https://www.metrobyt-mobile.com/benefits)
- [Metro by T-Mobile careers](https://careers.t-mobile.com/retail-jobs?INTNAV=fNav%3AAbout%3ARetailCareers&INTNAV=fNav%3AAbout%3AMetrobyT-Mobilecareers)
- [Become a dealer](https://www.metrobyt-mobile.com/dealers/become-dealer)
- [Investor relations](https://investor.t-mobile.com/overview/default.aspx?INTNAV=fNav%3AAbout%3AInvestorRelations)
- ### Support
Support
- [Account Protection](https://www.metrobyt-mobile.com/support/security/how-to-avoid-account-takeover-fraud)
- [Affirm device financing](https://www.metrobyt-mobile.com/resources/device-financing)
- [Activate](https://www.metrobyt-mobile.com/resources/activate)
- [Return Policy](https://www.metrobyt-mobile.com/support/orders/return-policy)
- [Frequently Asked Questions](https://www.metrobyt-mobile.com/support)
- [Affordable Connectivity Program](https://www.metrobyt-mobile.com/benefits/affordable-connectivity-program)
- [Keeping Customers Safe](https://www.metrobyt-mobile.com/resources/keeping-customers-safe-connected)
- ### Legal
Legal
- [Terms & conditions](https://www.metrobyt-mobile.com/terms-and-conditions)
- [Consumer protection](https://www.metrobyt-mobile.com/terms-and-conditions/consumer-protection)
- [Accessibility](https://www.metrobyt-mobile.com/about/accessibility)
- [Open Internet](https://www.metrobyt-mobile.com/terms-and-conditions/open-internet)
- [Wireless emergency alerts](https://www.metrobyt-mobile.com/terms-and-conditions/wireless-emergency-alerts)
- [Unsubscribe](https://www.metrobyt-mobile.com/optout)
- ### Benefits
Benefits
- [T-Mobile Tuesdays](https://www.metrobyt-mobile.com/benefits/t-mobile-tuesdays)
- [Ad It Up](https://www.metrobyt-mobile.com/benefits/ad-it-up#INTNAV=fNav:Benefis:AdItUp)
- [Refer a Friend](https://www.metrobyt-mobile.com/benefits/refer-a-friend)
- [myMetro® app](https://www.metrobyt-mobile.com/apps)
- ### Devices
Devices
- [Apple iPhones](https://www.metrobyt-mobile.com/cell-phones/brand/apple)
- [Android Phones](https://www.metrobyt-mobile.com/cell-phones/osy/android#INTNAV=fNav:Devices:AndroidPhones)
- [Tablets](https://www.metrobyt-mobile.com/tablets)
- [Smartwatches](https://www.metrobyt-mobile.com/smart-watches)
- ### Plans
Plans
- [Prepaid Phone Plans](https://www.metrobyt-mobile.com/phone-plans)
- [Home Internet Plans](https://www.metrobyt-mobile.com/plans/home-internet)
- [Device Data Plans](https://www.metrobyt-mobile.com/plans/connected-devices)
- [Bring Your Own Phone](https://www.metrobyt-mobile.com/deals/one-line-for-25-phone-plan)
[](https://www.t-mobile.com/?INTNAV=fNav%3AHome)
- [About](https://www.t-mobile.com/about-us?INTNAV=fNav%3AAbout)
- [Investor relations](https://investor.t-mobile.com/investors/default.aspx?INTNAV=fNav%3AInvestorrelations)
- [Press](https://www.t-mobile.com/news?INTNAV=fNav%3APress)
- [Careers](https://www.t-mobile.com/careers?INTNAV=fNav%3ACareers)
- [Deutsche Telekom](https://www.telekom.com/en?INTNAV=fNav%3ADeutscheTelekom)
- [Puerto Rico](https://www.t-mobilepr.com/?INTNAV=fNav%3APuertoRico)
- [Privacy notice](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice?INTNAV=fNav%3APrivacynotice)
- [Interest-based ads](https://www.t-mobile.com/privacy-center/education-and-resources/advertising-analytics?INTNAV=fNav%3AInternetbasedads)
- [Privacy Center](https://www.t-mobile.com/privacy-center?INTNAV=fNav%3APrivacyCenter)
- [Consumer information](https://www.t-mobile.com/responsibility/consumer-info?INTNAV=fNav%3AConsumerinformation)
- [Public safety/911](https://www.t-mobile.com/responsibility/consumer-info/safety/9-1-1?INTNAV=fNav%3APublicsafety911)
- [Terms & conditions](https://www.t-mobile.com/responsibility/legal/terms-and-conditions?INTNAV=fNav%3ATermsandConditions)
- [Terms of use](https://www.t-mobile.com/responsibility/consumer-info/policies/terms-of-use?INTNAV=fNav%3ATermsOfUse)
- [Accessibility](https://www.t-mobile.com/responsibility/consumer-info/accessibility-policy?INTNAV=fNav%3AAccessibility)
- [Open Internet](https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service?INTNAV=fNav%3AOpenInternet)
- [Do Not Sell or Share My Personal Information](https://www.metrobyt-mobile.com)
- [Consumer Health Data Privacy Policy](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice.html?INTNAV=fNav%3AConsumerHealthDataPrivacyPolicy#health-data-privacy-notice)
- [Tiktok](https://www.tiktok.com/@metrobytmobile)
- [Instagram](https://www.instagram.com/metrobytmobile/)
- [You Tube](https://www.youtube.com/metrobytmobile/)
- [Facebook](https://www.facebook.com/metrobytmobile/)
- [X](https://twitter.com/metrobytmobile/)
© 2026 T‑Mobile USA, Inc.