Metro by T-Mobile Scam Shield™ App
Scam Shield™ protects every customer with advanced scam-blocking technologies.
Easily manage anti-scam features in the free Scam Shield™ app and take even more control
when you upgrade to premium features.
Qualifying service & capable device required. Turning on Scam Block might block desired calls you want; disable anytime.
Enjoy these FREE features with the Scam Shield™ app:
KEEP SCAMMERS OUT
Helps keep all likely scammers off your
phone entirely, so you can answer more
confidently. And our Scam Counter keeps
you up to date on the number of scam
calls you've blocked or received.
Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable anytime.
KNOW WHO'S CALLING
Reduces unidentified calls by displaying
a caller's information, even if they're not
in your contact list. You can also label
numbers as Favorites, so important calls
always come through.
Qualifying service & capable device required.
HELP PROTECT EVERYONE
Identifies suspicious callers or fraudsters
and helps prevent their calls from being
received by you - or others - in the future.
Change your phone, keep your settings.
Your preferences and settings are saved on our network. So nothing is lost, even if
you remove the Scam Shield™ app or get a new phone.
TAKE TOTAL CONTROL
Upgrade to Scam Shield™ Premium
over your calls and voicemails.
Find out more about joining Metro
Say goodbye to scammers for good with
multi-layered scam-blocking protection.
Qualifying service & capable device required. Turning on Scam Block might
block calls you want; disable anytime.
Have questions about Scam Shield™App?
We've got answers.
What is Scam Shield Premium?
Scam Shield Premium delivers advanced call controls beyond the free services included with Scam Shield, to help combat unwanted robocalls and manage nuisance calls, all for just $2/month. Features include:
- Sending entire categories of calls directly to voicemail, including telemarketers, political solicitations, and fundraising calls
- Reverse Number Lookup for unknown callers, and the option to create Always Block lists that live on the network—not just your contact list—so your preferences will stay, even if you delete the app or get a new device
- Voicemail-to-text, which sends you a transcription of a voicemail via an SMS message, email, or in the Visual Voicemail app
How do I get Scam Shield Premium services?
You can activate Scam Shield Premium within the Scam Shield app, in MyAccount, the My Metro app, by visiting a retail store, or by calling Care.
What is Number Verified?
Number Verified is T-Mobile's implementation of the new STIR/SHAKEN industry standards. T-Mobile was the first to implement STIR/SHAKEN for customers in January 2019. T-Mobile customers with an eligible device will see "Number Verified" on their screen when the calling number has been verified as authentic by the network. This means you can be assured that the phone number calling you is legitimate and hasn't been spoofed.