Scam Shield App

Metro by T-Mobile
Scam Shield^™ App

Scam Shield App. Fewer Scam Calls. Period.

Scam Shield^™ protects every customer
with advanced scam-blocking technologies.
Easily manage anti-scam features in the free
Scam Shield^™ app and take even more control
when you upgrade to premium features.

Qualifying service & capable device required. Turning on Scam Block might
block desired calls you want; disable anytime.

Enjoy these FREE features
with Scam Shield^™ app:

KEEP SCAMMERS OUT

Scam Block

Helps keep all likely scammers off your
phone entirely, so you can answer more
confidently. And our Scam Counter
keeps you up to date on the number of
scam calls you've blocked or received.

Qualifying service & capable device required. Turning on Scam Block
might block calls you want; disable anytime.

KNOW WHO'S CALLING

Caller ID

Reduces unidentified calls by displaying
a caller's information, even if they're not
in your contact list. You can also label
numbers as Favorites, so important calls
always come through.

Qualifying service & capable device required.

HELP PROTECT EVERYONE

Scam Reporting

Identifies suspicious callers or fraudsters
and helps prevent their calls from being
received by you - or others - in the future.

Change your phone, keep
your settings.

Your preferences and settings are saved on our
network. So nothing is lost, even if you remove
the Scam Shield^™ app or get a new phone.

TAKE TOTAL CONTROL

Upgrade to
Scam Shield^™ Premium

Premium features help you optimize and
organize your mobile life with control over
your calls and voicemails.

Qualifying service & capable device
required. Turning on Scam Block
might block calls you want; disable anytime.

CLOSE X

With Scam Shield Premium, you can:

Manage your block list and send calls to voicemail.

Send categorized call types to voicemail.

Get information with reverse phone number lookup.

Get voicemails texted to you automatically.

All for only $2/month per line.

Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable anytime.

Already a Metro customer?

Find out more about
joining Metro

Say goodbye to scammers for good with multi-layered scam-blocking protection.

Get The Details >

Qualifying service & capable device required. Turning on Scam Block might
block calls you want; disable anytime.

Get 200GB of cloud storage
from Google One included with
Scam Shield Premium.

Capable Android device required for Google One.

Find Out How >

Have questions about
Scam Shield^™App?

We've got answers.

What is Scam Shield Premium?

Scam Shield Premium delivers advanced call controls beyond the free services included with Scam Shield, to help combat unwanted robocalls and manage nuisance calls, all for just $2/month. Features include:

Sending entire categories of calls directly to voicemail, including telemarketers, political solicitations, and fundraising calls
Reverse Number Lookup for unknown callers, and the option to create Always Block lists that live on the network—not just your contact list—so your preferences will stay, even if you delete the app or get a new device
Voicemail-to-text, which sends you a transcription of a voicemail via an SMS message, email, or in the Visual Voicemail app

How do I get Scam Shield Premium services?

You can activate Scam Shield Premium within the Scam Shield app, in MyAccount, the My Metro app, by visiting a retail store, or by calling Care.

Can I try Scam Shield Premium before I buy it?

Yes: all Metro customers can try Scam Shield Premium free for 7 days.

See More FAQs