Scam Shield App. Fewer Scam Calls. Period.

 

 

Scam Shield™ protects every customer
with advanced scam-blocking technologies.
Easily manage anti-scam features in the free
Scam Shield™ app and take even more control
when you upgrade to premium features.

Qualifying service & capable device required. Turning on Scam Block might
block desired calls you want; disable anytime.

Download Apple AppDownload Google Play

 

 

Enjoy these FREE features
with Scam Shield™ app:

 

 

KEEP SCAMMERS OUT

Scam Block

Helps keep all likely scammers off your
phone entirely, so you can answer more
confidently. And our Scam Counter
keeps you up to date on the number of
scam calls you've blocked or received.

 

Qualifying service & capable device required. Turning on Scam Block
might block calls you want; disable anytime.

 

KNOW WHO'S CALLING

Caller ID

Reduces unidentified calls by displaying
a caller's information, even if they're not
in your contact list. You can also label
numbers as Favorites, so important calls
always come through.

 

Qualifying service & capable device required.

 

HELP PROTECT EVERYONE

Scam Reporting

Identifies suspicious callers or fraudsters
and helps prevent their calls from being
received by you - or others - in the future.

 

Change your phone, keep
your settings.

Your preferences and settings are saved on our
network. So nothing is lost, even if you remove
the Scam Shield™ app or get a new phone.

 

 

TAKE TOTAL CONTROL

Upgrade to Scam Shield™ Premium

Premium features help you optimize and organize your mobile life with control
over your calls and voicemails.

Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable anytime.

 

Find out more about
joining Metro

 

 

Say goodbye to scammers for good with multi-layered scam-blocking protection.

Get The Details >

Qualifying service & capable device required. Turning on Scam Block might
block calls you want; disable anytime.

 

Get 200GB of cloud storage
from Google One included with
Scam Shield Premium.

Capable Android device required for Google One.

Find Out How >

 

 

Have questions about
Scam Shield™App?

We've got answers.

Scam Shield Premium delivers advanced call controls beyond the free services included with Scam Shield, to help combat unwanted robocalls and manage nuisance calls, all for just $2/month. Features include:

  • Sending entire categories of calls directly to voicemail, including telemarketers, political solicitations, and fundraising calls
  • Reverse Number Lookup for unknown callers, and the option to create Always Block lists that live on the network—not just your contact list—so your preferences will stay, even if you delete the app or get a new device
  • Voicemail-to-text, which sends you a transcription of a voicemail via an SMS message, email, or in the Visual Voicemail app

You can activate Scam Shield Premium within the Scam Shield app, in MyAccount, the My Metro app, by visiting a retail store, or by calling Care.

Yes: all Metro customers can try Scam Shield Premium free for 7 days.

Number Verified is T-Mobile's implementation of the new STIR/SHAKEN industry standards. T-Mobile was the first to implement STIR/SHAKEN for customers in January 2019. T-Mobile customers with an eligible device will see "Number Verified" on their screen when the calling number has been verified as authentic by the network. This means you can be assured that the phone number calling you is legitimate and hasn't been spoofed.

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