Scam Shield. Fewer Scam Calls. Period.


Metro is the only prepaid brand
offering advanced built-in scam
protection, thanks to T-Mobile's bigger
and better network. So every customer can
be better-protected—for FREE.

Qualifying service and capable device required. Enabling blocking may
inadvertently block desired calls. Disable at any time.
Info for some unknown numbers not available.



Your ultimate call
control center.

Our free Scam Shield™ app gives you control
over anti-scam protections like Scam
ID, Scam Block, and Caller ID, and is available
to all our customers.

For an extra charge, upgrade to Scam Shield Premium
for even more control over your calls and voicemails.

Check it out >

Download Apple AppDownload Google Play



Multi-layered scam protection:



T-Mobile's advanced

network technology.

T-Mobile's supercharged network analyzes every
call using A.I., machine learning, and patented
technologies. And our defenses update every six
minutes to stay ahead of scammers.

Built-in protection.

Americans get billions of scams and robocalls every year. But Scam ID and Scam Block technologies identify and help stop them— before you ever get the call. Plus, our customers are further-protected by anti-spam text solutions we've had in
place since 2014.


Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable anytime.

Know who's calling.

Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included.


Qualifying service & capable device required.


When you need a
clean slate.

Change your phone number — for any
reason — up to one time per year at no
additional charge.

Call 1-888-863-8768

Find a Store>

Qualifying service required. 1 per line per year.



Find out more about
joining Metro


Discover how T-Mobile's network
is continually improving.

Get the details >

We've got the plans that can't be beat.

Check It Out >


Have questions about
Scam Shield?

We've got answers.

When our network filters detect a potential scam call, we flag it and display it as Scam Likely on your device. This is made possible by our Scam ID technology which is embedded in our network and is enabled by default for all T-Mobile customers. No action is required on the part of customers to enable it, and it’s free.

There are a few ways to turn on Scam Block:

  • Download the free Scam Shield app and toggle on Scam Block
  • Dial #662# from your Metro by T-Mobile device
  • Log in to your account, then select My Account>Add Services>Protection>Scam Block
  • In the MyMetro App, select Shop>Add Services>Confirm your PIN>Scam Block>Modify Services
  • Dial 611 from your Metro device to speak to Care

Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.

We've had an anti-spam solution for mobile messaging including SMS, MMS, and RCS since 2014, and we include it at no additional charge for Metro by T-Mobile customers. Here’s how it works:

  • Our anti-spam message solution is updated regularly with spam message fingerprints and signatures. Whenever a mobile message is received on the network, it's checked against the anti-spam solution. If a message is determined to be spam or unwanted, we'll block it. Otherwise, the message will be delivered.
  • Customers can report spam or unwanted messages by simply forwarding the messages to 7726. We'll reply with a confirmation text and forward the message to the Security Center for analysis. The message and your details are encrypted, so your identity won't be shared.
  • Replying “STOP” is usually a convenient way to quickly opt out of a message program. However, for unwanted spam texts, we recommend forwarding messages to 7726 and not replying. Similar to picking up an unknown robocall, spammers will use any texted reply (including “STOP”) as confirmation that they've reached a real person.


Caller ID is the name of the caller as displayed on incoming calls made by the caller, and it’s a free feature for all Metro by T-Mobile customers with a capable device.