T-Mobile Scam Shield ™ FAQ
What is Scam Likely?
When our network filters detect a potential scam call, we flag it and display it as Scam Likely on your device. This is made possible by our Scam ID technology which is embedded in our network and is enabled by default for all
How do I block a scam call on Metro?
There are a few ways to turn on Scam Block:
- Download the free
Scam Shield app and toggle on Scam Block - Dial #662# from your Metro by
T-Mobile device - Log in to your account, then select My Account>Add Services>Protection>Scam Block
- In the MyMetro App, select Shop>Add Services>Confirm your PIN>Scam Block>Modify Services
- Dial 611 from your Metro device to speak to Care
Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.
What about scam/spam texts? Does T-Mobile block those?
We've had an anti-spam solution for mobile messaging including SMS, MMS, and RCS since 2014, and we include it at no additional charge for Metro by
- Our anti-spam message solution is updated regularly with spam message fingerprints and signatures. Whenever a mobile message is received on the network, it's checked against the anti-spam solution. If a message is determined to be spam or unwanted, we'll block it. Otherwise, the message will be delivered.
- Customers can report spam or unwanted messages by simply forwarding the messages to 7726. We'll reply with a confirmation text and forward the message to the Security Center for analysis. The message and your details are encrypted, so your identity won't be shared.
- Replying “STOP” is usually a convenient way to quickly opt out of a message program. However, for unwanted spam texts, we recommend forwarding messages to 7726 and not replying. Similar to picking up an unknown robocall, spammers will use any texted reply (including “STOP”) as confirmation that they've reached a real person.
How do I get Scam ID?
Scam ID is free and automatic for all Metro by
What is Caller ID?
Caller ID is the name of the caller as displayed on incoming calls made by the caller, and it’s a free feature for all Metro by
How do I get free Caller ID?
The free Caller ID can be activated one of the following ways:
- Download the
Scam Shield app - Add through one of our self-serve options: MyMetro app or online through MyAccount
- Visit a Retail store
Call Care by dialing 611 from your Metro by
How do I change the name that appears as my outbound Caller ID?
Log in to MyAccount , and select >Profile>Edit Caller ID, and edit how your own Caller ID displays when you make calls, then enter your legal name, or a commonly accepted variation.. Profanity is not allowed. Changes will display within 72 hours. If your name change isn't working, please dial 611 from your phone and we'll connect you to Care.
What is Scam Shield Premium?
Sending entire categories of calls directly to voicemail, including telemarketers, political solicitations, and fundraising calls
Reverse Number Lookup for unknown callers or text, and the option to create Always Block lists that live on the network—not just your contact list—so your preferences will stay, even if you delete the app or get a new device
Voicemail-to-text, which sends you a transcription of a voicemail via an SMS message, email, or in the Visual Voicemail app
Add
How do I get Scam Shield Premium services?
You can activate
Do I have to get Scam Shield Premium in order to get Caller ID?
No, Caller ID is an independent feature and does not require you having
What is Number Verified?
Number Verified is
How do I get Number Verified?
Number Verified is available for free to every
How is Number Verified different than Caller ID?
Number Verified authenticates incoming calls and verifies that the number displayed is the actual number that is calling and has not been spoofed by a scammer. Caller ID provides a name and phone number for incoming calls, even if they are not in your contact list.
Does Number Verified stop scam or robocalls?
No. Number Verified does not block calls. Number Verified authenticates incoming calls and verifies that the number displayed is the actual number that is calling has not been spoofed by a scammer. To block Scam Likely calls you can use
What networks does Number Verified work with?
When will you have STIR/SHAKEN working with everyone … and on every phone?
In order for STIR/SHAKEN to work across the industry, it takes a modern network and work by each partner to integrate our systems. At
I use the Scam Shield app and have Scam Block turned ON. Why do I still receive spam and scam calls?
We do our best to block spam and scam calls. Our network defenses update every 6 minutes. However, scammers sometimes still find a way around these network protections. While we continue to improve our network filters to block a higher percentage of all spam and scam calls, we encourage all our customers to report any spam or scam calls that we are unable to block. You can also report calls that you deem safe that might have been incorrectly blocked. There are two ways you can report calls:
From the app (Basic):
- In the
Scam Shield app, tap the Activity tab. A call log appears. - Select the number that needs to be reported, then tap Report
- Choose the best category that represents the type of call, then tap Send Report > Done
From the app (Premium):
- In the
Scam Shield app, tap the Activity tab. Select the menu icon (three dots). - Tap Report and select the number that needs to be reported.
- Choose the best category that represents the type of call, then tap Send Report > Done
From a web browser:
- In a web browser, visit https://callreporting.
t-mobile .com/ - Fill out the form, then choose Review. Corrections are made within 48 hours of a verified request.