Self-Service  Center

Use these simple tools to manage your Metro account online or in the app.


Manage Your Account

Make a Payment

Trade in a Device

Download the MyMetro App

Change Your Plan


Activate your new account

Ready to activate your new phone  with Metro? Let's get started.



Bring your phone to Metro

Check to see if your unlocked phone  is compatible with Metro.


Already a Metro customer?

Use these fast and easy ways to manage  your account or upgrade your plan to get  benefits like Amazon Prime included.


My Account. Go to My Account and sign in


myMetro App. Use the myMetro App


Making monthly payments is simple

Submit a one-time payment or log in to set up AutoPay.
You can also make payments through the MyMetro app.




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Get the MyMetro app

Review your data usage, make a payment,  update your plan and more.

Download Apple AppDownload Google Play

AutoPay FAQ's for Self Service Center

AutoPay is a worry-free way to make payments. Metro by T-Mobile will automatically use the saved payment method of your choice to make a withdrawal from your account three days prior to your payment cycle date.

There are several ways to set up AutoPay:

  • Within the MyMetro App on your Metro phone, click Payments, enter your payment method, click on the payment card, turn on AutoPay
  • On Metro by, visit MyAccount (link), select Pay Now, enter your payment method, turn on AutoPay.

Once enrolled, AutoPay will attempt to draft from your chosen payment method 3 days prior to your next payment cycle date on the account.

Open the MyMetro app on your phone or log on to MyAccount and update your credit card within the payment wallet.