SERVICES

Our most comprehensive protection for your device and everything on it, starting at $5 per month per device depending on your device tier and area code.

Device Benefits:
  • Comprehensive coverage for lost and theft, accidental damage, including liquid damage and malfunctions due to mechanical or electrical breakdown after the manufacturer's warranty expires
  • Next business-day shipping, when available, at no additional cost for claims approved before 8:30 p.m. EST.
Additional Benefits:
  • McAfee® Security for Metro® by T-Mobile with ID Theft Protection
  • Get started with security today by downloading the McAfee Security for Metro app on Google Play or in the Apple Store

Device insurance must be added within 30 days of activation or upgrade and requires a visual mechanical inspection. To inquire about or add device protection, please visit your nearest Metro by T-Mobile store. McAfee Security for Metro by T-Mobile with ID Theft Protection can be added to your line of service at any time.

Need to file a claim?

If you already have device protection and need to file a claim, you can start the process here.

Learn more about:

Connect with loved ones in Mexico with unlimited calling and texting to and from Mexico with up to 5GB of data roaming included.

Mexico Unlimited
  • UNLIMITED CALLING to and from MEXICO, including mobile phones and landlines.
  • UNLIMITED DATA in MEXICO, with up to 5GB of high-speed data.
  • UNLIMITED TEXT MESSAGES, sending and receiving, while in Mexico.
  • INTERNATIONAL TEXT MESSAGES, send text messages across the globe.
When dialing from Mexico:
  • To call numbers in U.S., dial 001 + area code + phone number
  • To call numbers in Mexico, dial 00 + 52 + area code + number
When dialing from the U.S.:
  • To call landlines, dial 011+ 52 + area code + phone number
  • To call cell phones, dial 011 + 52 + area code + number

 

Add Mexico Unlimited Today!
  • Add Mexico Unlimited to any $40 or higher base rate plan by visiting your local Metro® by T-Mobile store or by calling 1-888-8metro8 (1-888-863-8768).
Terms

Unlimited International Long Distance Terms and Conditions

Already have a World Calling service? Click here to view details.

People who have Mexico Unlimited can text most mobile numbers in these countries without additional charges.

All of Metro by T-Mobile’s most requested services in one great bundle providing you with the most peace of mind! Options start at $9 per month per device depending on your device tier and area code (prices may vary).

What is Premium Service Bundle?

The Premium Service Bundle is our best device protection.  Metro by T-Mobile has bundled device insurance with four additional services to help keep your device protected against unexpected threats, and unwanted calls.  These services can be purchased as standalone services but packaged together, they make the best of your Metro by T-Mobile experience!"

Services included in the bundle:

Device Protection Benefits: 

  • Comprehensive coverage for loss and theft, accidental damage, including liquid damage and malfunctions due to mechanical or electrical breakdown after the manufacturer’s warranty expires.
  • Next business-day shipping, when available, at no additional cost for claims approved before 8:30 p.m. EST.
  • You may enroll in Premium Handset Protection® or PHP Device Insurance while making a qualified Metro by T-Mobile device purchase or upgrade, or when you bring your own eligible device to Metro. Device insurance must be added within 30 days of activation and requires a visual mechanical inspection. To inquire about or add device protection, please visit your nearest Metro by T-Mobile store.
  • You can enroll in McAfee® Security for Metro® by T-Mobile with ID Theft Protection at any time.
Need to file a claim?

If you already have device protection and need to file a claim, you can start the process here.

McAfee® Security for Metro® by T-Mobile with ID Theft Protection

McAfee® Security with ID Theft Protection - Anti-virus/anti-theft for 10 devices, True Key™ password management plus ID monitoring and restoration with up to $1M in theft reimbursement ($1M in ID Theft Reimbursement not available in NY).

Get started with security today by downloading the McAfee Security for Metro app on Google Play® or in the Apple Store®

Scam Shield™ Premium:

Take total control with advanced scam-blocking technologies so you can identify, block, and report likely scam calls, and more.  Includes Voicemail to Text.

  • Manage your block list and send calls to voicemail.
  • Send categorized call types to voicemail.
  • Get information with reverse phone number lookup.
  • Get voicemails texted to you automatically.
Call Forwarding:

Call Forwarding allows you to send calls from your cell phone to any local number.

Unlimited Directory Assistance

Get home, business and government listings for anywhere in the US, Canada, Puerto Rico when you dial 411. You hear the number and receive a text message with name and phone number.

Remove the borders with international calling in 2 simple steps.

Steps:

  1. Search the country you want to contact.
  2. Add the recommended service through MyMetro or by calling customer service.

It's that simple! Just remember not all mobile and landline numbers are covered in every country.

Choose a Country You'd Like to Contact

Connect with loved ones in Canada with unlimited calling to and from Canada with up to 5GB of data roaming included. Requires $40 rate plan or higher.

Canada Unlimited
  • UNLIMITED CALLING to and from CANADAincluding mobile phones and landlines.
  • UNLIMITED DATA in CANADA, just like in the U.S., with up to 5GB high-speed data.
  • UNLIMITED TEXT MESSAGES, sending and receiving, while in Canada.
  • INTERNATIONAL TEXT MESSAGES, send text messages across the globe.
When dialing to and from Canada:
  • Calling Canada is simple! There's no need to dial a country code. Just dial 1+ area code + phone number, just as you would in the U.S.
Add Canada Unlimited Today!
  • Add Canada Unlimited to any $40 or higher base rate plan by visiting your local Metro® by T-Mobile store or by calling 1-888-8metro8 (1-888-863-8768).
Terms

Unlimited International Long Distance Terms and Conditions

Already have a World Calling service? Click here to view details.

People who have Canada Unlimited can text most mobile numbers in these countries without additional charges.

Connect with friends and family in over 140 countries on one of our affordable Global Voice calling services. Plus, get unlimited texting to select countries. Enter the country name in the search tool above to learn which plan(s) are available.

Add Metro Global Voice Today!

Add Metro Global Voice to any $30 or higher base rate plan by visiting your local Metro® by T-Mobile store or by calling 1-888-8metro8 (1-888-863-8768).

Terms

Unlimited International Long Distance Terms and Conditions

Already have a World Calling service? Click here to view details. 

Connect with loved ones in Mexico with unlimited calling and texting to and from Mexico with up to 5GB of data roaming included.

Mexico Unlimited
  • UNLIMITED CALLING to and from MEXICO, including mobile phones and landlines.
  • UNLIMITED DATA in MEXICO, with up to 5GB of high-speed data.
  • UNLIMITED TEXT MESSAGES, sending and receiving, while in Mexico.
  • INTERNATIONAL TEXT MESSAGES, send text messages across the globe.
When dialing from Mexico:
  • To call numbers in U.S., dial 001 + area code + phone number
  • To call numbers in Mexico, dial 00 + 52 + area code + number
When dialing from the U.S.:
  • To call landlines, dial 011+ 52 + area code + phone number
  • To call cell phones, dial 011 + 52 + area code + number

 

Add Mexico Unlimited Today!
  • Add Mexico Unlimited to any $40 or higher base rate plan by visiting your local Metro® by T-Mobile store or by calling 1-888-8metro8 (1-888-863-8768).
Terms

Unlimited International Long Distance Terms and Conditions

Already have a World Calling service? Click here to view details.

People who have Mexico Unlimited can text most mobile numbers in these countries without additional charges.

Running out of minutes on your $10 Global Voice add-on service? Double your minutes today by adding $20 Global Voice+ and talk twice as long. We offer multiple Global Voice calling services, enter the country name in the country look up tool above and learn which plan(s) are available for that country.

Metro Global Voice

Double your Global Voice minutes with this $20 add-on service and make International Long Distance calls to countries around the globe.

Add Metro Global Voice Today!

Add Metro Global Voice to any $30 or higher base rate plan by visiting your local Metro® by T-Mobile store or by calling 1-888-8metro8 (1-888-863-8768).

*Third Party Services

We make it easy to know what charges on your statement are from third parties. To block purchases fom third parties call us at (888) 863-8768