SERVICES

Our most comprehensive protection for your device and everything on it, starting at $5 per month per device depending on your device tier and area code.

Device Benefits:
  • Comprehensive coverage for lost and theft, accidental damage, including liquid damage and malfunctions due to mechanical or electrical breakdown after the manufacturer's warranty expires
  • Next business-day shipping, when available, at no additional cost for claims approved before 8:30 p.m. EST.
Additional Benefits:
  • McAfee® Security for Metro® by T-Mobile with ID Theft Protection
  • Get started with security today by downloading the McAfee Security for Metro app on Google Play or in the Apple Store

Device insurance must be added within 30 days of activation or upgrade and requires a visual mechanical inspection. To inquire about or add device protection, please visit your nearest Metro by T-Mobile store. McAfee Security for Metro by T-Mobile with ID Theft Protection can be added to your line of service at any time.

Need to file a claim?

If you already have device protection and need to file a claim, you can start the process here.

Learn more about:

Connect with loved ones in Mexico with unlimited calling and texting to and from Mexico with up to 5GB of data roaming included.

Mexico Unlimited
  • UNLIMITED CALLING to and from MEXICO, including mobile phones and landlines.
  • UNLIMITED DATA in MEXICO, with up to 5GB of high-speed data.
  • UNLIMITED TEXT MESSAGES, sending and receiving, while in Mexico.
  • INTERNATIONAL TEXT MESSAGES, send text messages across the globe.
When dialing from Mexico:
  • To call numbers in U.S., dial 001 + area code + phone number
  • To call numbers in Mexico, dial 00 + 52 + area code + number
When dialing from the U.S.:
  • To call landlines, dial 011+ 52 + area code + phone number
  • To call cell phones, dial 011 + 52 + area code + number

 

Add Mexico Unlimited Today!
  • Add Mexico Unlimited to any $40 or higher base rate plan by visiting your local Metro® by T-Mobile store or by calling 1-888-8metro8 (1-888-863-8768).
Terms

Unlimited International Long Distance Terms and Conditions

Already have a World Calling service? Click here to view details.

People who have Mexico Unlimited can text most mobile numbers in these countries without additional charges.

All of Metro by T-Mobile’s most requested services in one great bundle providing you with the most peace of mind! Options start at $9 per month per device depending on your device tier and area code (prices may vary).

What is Premium Service Bundle?

The Premium Service Bundle is our best device protection.  Metro by T-Mobile has bundled device insurance with four additional services to help keep your device protected against unexpected threats, and unwanted calls.  These services can be purchased as standalone services but packaged together, they make the best of your Metro by T-Mobile experience!"

Services included in the bundle:

Device Protection Benefits: 

  • Comprehensive coverage for loss and theft, accidental damage, including liquid damage and malfunctions due to mechanical or electrical breakdown after the manufacturer’s warranty expires.
  • Next business-day shipping, when available, at no additional cost for claims approved before 8:30 p.m. EST.
  • You may enroll in Premium Handset Protection® or PHP Device Insurance while making a qualified Metro by T-Mobile device purchase or upgrade, or when you bring your own eligible device to Metro. Device insurance must be added within 30 days of activation and requires a visual mechanical inspection. To inquire about or add device protection, please visit your nearest Metro by T-Mobile store.
  • You can enroll in McAfee® Security for Metro® by T-Mobile with ID Theft Protection at any time.
Need to file a claim?

If you already have device protection and need to file a claim, you can start the process here.

McAfee® Security for Metro® by T-Mobile with ID Theft Protection

McAfee® Security with ID Theft Protection - Anti-virus/anti-theft for 10 devices, True Key™ password management plus ID monitoring and restoration with up to $1M in theft reimbursement ($1M in ID Theft Reimbursement not available in NY).

Get started with security today by downloading the McAfee Security for Metro app on Google Play® or in the Apple Store®

Scam Shield™ Premium:

Take total control with advanced scam-blocking technologies so you can identify, block, and report likely scam calls, and more.  Includes Voicemail to Text.

  • Manage your block list and send calls to voicemail.
  • Send categorized call types to voicemail.
  • Get information with reverse phone number lookup.
  • Get voicemails texted to you automatically.
Call Forwarding:

Call Forwarding allows you to send calls from your cell phone to any local number.

Unlimited Directory Assistance

Get home, business and government listings for anywhere in the US, Canada, Puerto Rico when you dial 411. You hear the number and receive a text message with name and phone number.

Remove the borders with international calling in 2 simple steps.

Steps:

  1. Search the country you want to contact.
  2. Add the recommended service through MyMetro or by calling customer service.

It's that simple! Just remember not all mobile and landline numbers are covered in every country.

Choose a Country You'd Like to Contact

With this feature you get an extra 2GB of monthly data for your phone or hotspot.

Extra Monthly High-Speed Data

Choose from one of the following 2GB, 5GB, or 10GB monthly data options to increase your high-speed or mobile hotspot data each month to meet your needs.

Available Options
  • $5: Not enough high-speed or mobile hotspot data in your plan? Add 2GB of recurring, MONTHLY data to your $30, $40, $50 or $60 rate plan or either Mobile Hotspot plan.
  • $10: Need more high-speed or mobile hotspot data every month? Add 5GB of recurring, MONTHLY data to your $40, $50 or $60 rate plan or either Mobile Hotspot plan.
  • $20: Using up your mobile hotspot data too soon? Get 10GB of recurring, MONTHLY HOTSPOT data added to your $60 rate plan.

Do you need space for everything? Upgrade for more storage: 2TB for $8 more a month when added to a new $50 or $60 Unlimited plan.

What comes with Google One?
  • Expanded Storage: Google One gives you room to grow with 100GB of storage across Drive, Gmail and Photos
  • Expert Support: Easily get in touch with Google experts 24/7 for help when you need it
  • Member Benefits: Enjoy extra benefits from Google
  • Family Sharing: Add up to 5 family members to your plan

Learn more

With this feature you get an extra 5GB of monthly data for your phone or hotspot.

Extra Monthly High-Speed Data

Choose from one of the following 2GB, 5GB, or 10GB monthly data options to increase your high-speed or mobile hotspot data each month to meet your needs.

Available Options
  • $5: Not enough high-speed or mobile hotspot data in your plan? Add 2GB of recurring, MONTHLY data to your $30, $40 or $60 rate plan or either Mobile Hotspot plan.
  • $10: Need more high-speed or mobile hotspot data every month? Add 5GB of recurring, MONTHLY data to your $40 or $60 rate plan or either Mobile Hotspot plan.
  • $20: Using up your mobile hotspot data too soon? Get 10GB of recurring, MONTHLY HOTSPOT data added to your $60 rate plan.

With this feature you get an extra 10GB of monthly data for your phone or hotspot.

Extra Monthly High-Speed Data

Choose from one of the following 2GB, 5GB, or 10GB monthly data options to increase your high-speed or mobile hotspot data each month to meet your needs.

Available Options
  • $5: Not enough high-speed or mobile hotspot data in your plan? Add 2GB of recurring, MONTHLY data to your $30, $40 or $60 rate plan or either Mobile Hotspot plan.
  • $10: Need more high-speed or mobile hotspot data every month? Add 5GB of recurring, MONTHLY data to your $40 or $60 rate plan or either Mobile Hotspot plan.
  • $20: Using up your mobile hotspot data too soon? Get 10GB of recurring, MONTHLY HOTSPOT data added to your $60 rate plan.

Double your storage for $1 more a month to give you even more space for all your stuff across Google when added to a new $50 or $60 Unlimited plan.

What comes with Google One?
  • Expanded Storage: Google One gives you room to grow with 100GB of storage across Drive, Gmail and Photos
  • Expert Support: Easily get in touch with Google experts 24/7 for help when you need it
  • Member Benefits: Enjoy extra benefits from Google
  • Family Sharing: Add up to 5 family members to your plan

Learn more

Enjoy your Favorite TV Shows and Movies in HD by Adding High-Definition Streaming to Any Voice Rate Plan today!

Enroll in one of three ways:
  • Log in to My Account
  • Enroll in-store when buying your new device
  • Call 888-8METRO8

Streaming quality depends on device capability and network connection. HD Video only available when high speed data available.

Enjoy peace of mind that your data is safe. Keep all your important data backed up and get extra storage with Google One. Plus, say goodbye to scammers with Scam Shield Premium advanced scam-blocking protection.

What’s included in the bundle?
Google One Membership
  • Plenty of space: With 200GB of cloud storage you have plenty of space to store all your high-resolution photos, videos, and other important files. You can even share your storage with up to 5 additional people.
  • Automatic Backup: Keep the photos, videos, contacts, and more on your phone automatically backed up with Google One. And if you break, lose, or want to upgrade your device, you can seamlessly transfer everything from your old phone to your new one.
  • Additional Benefits: Also included in your membership are access to Google experts and exclusive member benefits, like a Google Play Credit and 3% credit back on Google products.
  • Learn more here or download the app now at Google Play. Not available on iPhone.
Scam Shield Premium
  • Your Ultimate Call Control Center: Scam Shield™ app is a free app that lets you manage your anti-scam protections, so you can identify, block, and report likely scam calls.
  • Know Who’s Calling: Caller ID reduces unidentified calls by displaying a caller’s information, even if they’re not in your contact list.
  • Take Total Control: Optimize and organize your mobile life with control over your calls and voicemails. Get information with reverse phone number lookup and get voicemails texted to you automatically.
  • Learn more here or download the app now at Google Play or Apple App Store.

 

Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable anytime.

*Third Party Services

We make it easy to know what charges on your statement are from third parties. To block purchases fom third parties call us at (888) 863-8768