SERVICES

Our most comprehensive protection for your device and everything on it, starting at $5 per month depending on your device and area code.

Device Benefits:
  • Complete coverage for lost and theft, accidental damage, including liquid damage and hardware service (mechanical breakdown)
  • Next business-day shipping, when available, at no additional cost.
Additional Benefits:
  • McAfee Security for Metro by T-Mobile
  • Get started with security today by downloading the McAfee Security for Metro app on Google Play or in the Apple Store

Visit MyAccount to add Premium Handset Protection today. Device insurance must be added to your device within 7 days of purchase. McAfee Security can be added to your line of service at any time.

Need to file a claim?

If you already have device protection and need to file a claim, you can start the process here.

Learn more about:

Connect with loved ones in Mexico with unlimited calling and texting to and from Mexico with up to 5GB of data roaming included.

Mexico Unlimited
  • UNLIMITED CALLING to and from MEXICO, including mobile phones and landlines.
  • UNLIMITED DATA in MEXICO, with up to 5GB of high-speed data.
  • UNLIMITED TEXT MESSAGES, sending and receiving, while in Mexico.
  • INTERNATIONAL TEXT MESSAGES, send text messages across the globe.
When dialing from Mexico:
  • To call numbers in U.S., dial 001 + area code + phone number
  • To call numbers in Mexico, dial 00 + 52 + area code + number
When dialing from the U.S.:
  • To call landlines, dial 011+ 52 + area code + phone number
  • To call cell phones, dial 011 + 52 + area code + number

 

Add Mexico Unlimited Today!
  • Add Mexico Unlimited to any $40 or higher base rate plan by visiting your local Metro® by T-Mobile store or by calling 1-888-8metro8 (1-888-863-8768).
Terms

Unlimited International Long Distance Terms and Conditions

Already have a World Calling service? Click here to view details.

People who have Mexico Unlimited can text most mobile numbers in these countries without additional charges.

Remove the borders with international calling in 2 simple steps.

Steps:

  1. Search the country you want to contact.
  2. Add the recommended service through MyMetro or by calling customer service.

It's that simple! Just remember not all mobile and landline numbers are covered in every country.

Choose a Country You'd Like to Contact

300 minutes to use each month to call shared calling numbers.

What is Select Shared Calling?
    Our unlimited talk and text plans are for direct communication between two people. Calls to other types of services like chat lines, conference calls, radio broadcasts, and others aren’t always included. Select Shared Calling service provides a bucket of minutes for certain numbers that are outside of Metro by T-Mobile's plans like chat lines.
What does Select Shared Calling provide?
  • This feature allows customers who call certain numbers that are not included within Metro by T-Mobile's plans. Metro by T-Mobile’s plans are for direct communication between two people.
How it Works
  1. Customer calls a number that is not included in their Metro by T-Mobile plan.
  2. Instead of being connected, the customer hears an announcement stating they need to add Select Shared Calling.
  3. To complete the call the customer will need to visit their local store or contact Customer Care at 1-888-8metro8 to add the $3 for 300 minutes or $10 for 1000 minutes of Select Shared Calling service.

1000 minutes to use each month to call shared calling numbers.

What is Select Shared Calling?
    Our unlimited talk and text plans are for direct communication between two people. Calls to other types of services like chat lines, conference calls, radio broadcasts, and others aren’t always included. Select Shared Calling service provides a bucket of minutes for certain numbers that are outside of Metro by T-Mobile's plans like chat lines.
What does Select Shared Calling provide?
  • This feature allows customers who call certain numbers that are not included in their Metro by T-Mobile plan. Metro by T-Mobile's plans are for direct communication between two people.
How it Works
  1. Customer calls a certain number that is not included in their Metro by T-Mobile plan.
  2. Instead of being connected, the customer hears an announcement stating they need to add Select Shared Calling.
  3. To complete the call the customer will need to visit their local store or contact Customer Care at 1-888-8metro8 to add the $3 for 300 minutres or $10 for 1000 minutes of Select Shared Calling service.
*Third Party Services

We make it easy to know what charges on your statement are from third parties. To block purchases fom third parties call us at (888) 863-8768