SERVICES

Our most comprehensive protection for your device and everything on it, starting at $5 per month depending on your device and area code.

Device Benefits:
  • Complete coverage for lost and theft, accidental damage, including liquid damage and hardware service (mechanical breakdown)
  • Next business-day shipping, when available, at no additional cost.
Additional Benefits:
  • McAfee Security for Metro by T-Mobile
  • Get started with security today by downloading the McAfee Security for Metro app on Google Play or in the Apple Store

Visit MyAccount to add Premium Handset Protection today. Device insurance must be added to your device within 7 days of purchase. McAfee Security can be added to your line of service at any time.

Need to file a claim?

If you already have device protection and need to file a claim, you can start the process here.

Learn more about:

Connect with loved ones in Mexico with unlimited calling and texting to and from Mexico with up to 5GB of data roaming included.

Mexico Unlimited
  • UNLIMITED CALLING to and from MEXICO, including mobile phones and landlines.
  • UNLIMITED DATA in MEXICO, with up to 5GB of high-speed data.
  • UNLIMITED TEXT MESSAGES, sending and receiving, while in Mexico.
  • INTERNATIONAL TEXT MESSAGES, send text messages across the globe.
When dialing from Mexico:
  • To call numbers in U.S., dial 001 + area code + phone number
  • To call numbers in Mexico, dial 00 + 52 + area code + number
When dialing from the U.S.:
  • To call landlines, dial 011+ 52 + area code + phone number
  • To call cell phones, dial 011 + 52 + area code + number

 

Add Mexico Unlimited Today!
  • Add Mexico Unlimited to any $40 or higher base rate plan by visiting your local Metro® by T-Mobile store or by calling 1-888-8metro8 (1-888-863-8768).
Terms

Unlimited International Long Distance Terms and Conditions

Already have a World Calling service? Click here to view details.

People who have Mexico Unlimited can text most mobile numbers in these countries without additional charges.

Remove the borders with international calling in 2 simple steps.

Steps:

  1. Search the country you want to contact.
  2. Add the recommended service through MyMetro or by calling customer service.

It's that simple! Just remember not all mobile and landline numbers are covered in every country.

Choose a Country You'd Like to Contact

Take total control with expanded advanced scam-blocking technologies.

Scam ID, Scam Block, and Caller ID are included in your Metro plan, at no additional charge. You can turn them off at any time
  • Scam ID automatically displays "Scam Likely" on your screen when calls come in from likely scammers on both smartphones and feature phones with Caller ID.
  • Scam Block allows you to block Scam Likely calls automatically so you never get the call.
  • Caller ID lets you identify callers even if they aren’t in your contacts.

 

How to activate Scam Block & Caller ID
  • To turn on Scam Block, dial #662# to activate. To turn it off, dial #632# to deactivate.
  • You can activate and manage both Scam Block and Caller ID by downloading the FREE Scam Shield app.
Additional info
  • Network level protection has been added to stop the increasingly common “Neighborhood Spoofing” and prevent hijacked numbers (where scammers temporarily match the area code and 3-digit prefix of the person they are targeting) from reaching your phone.
  • Help us improve these services by reporting an improperly identified call.

Safeguard your device against online threats, viruses, data loss and risky apps for only $3 a month.

What you get:
  • Register up to 10 devices with one account, including smartphones, tablets, PCs and Macs
  • Track lost device, sound an alarm, and lock and wipe data remotely
  • Detect and resolve identity theft to protect you from fraud
  • Eliminate the hassle of remembering passwords with the TrueKey app

 

For extra protection, upgrade to Premium Handset Protection®, which also includes device insurance.

Learn More

 

Optional feature that restricts age-inappropriate websites on your handset for children, teens and young adults.

What is Web Guard?
    Web Guard is a free service for Metro by T-Mobile customers that you can use to help restrict adult content from being seen or accessed by family members under 18 years old.
  • Web Guard has multiple filters that you can set for blocking or restricting content: Child, Teen, Young Adult and No restrictions.
  • Browsing over Wi-Fi, user generated content, downloaded 3rd party web browsers, secured web sites (https://) and accessing application content are not blocked.
  • Web Guard is not available on all devices and may not work at certain times or in certain locations.
  • Web Guard is not a substitute for monitoring access to content.
How do I access Web Guard?
  • Web Guard can be accessed through MyAccount and you can turn on/off the filtering at any time.

Our most comprehensive protection for your device and everything on it, starting at $5 per month depending on your device and area code.

Device Benefits:
  • Complete coverage for lost and theft, accidental damage, including liquid damage and hardware service (mechanical breakdown)
  • Next business-day shipping, when available, at no additional cost.
Additional Benefits:
  • McAfee Security for Metro by T-Mobile
  • Get started with security today by downloading the McAfee Security for Metro app on Google Play or in the Apple Store

Visit MyAccount to add Premium Handset Protection today. Device insurance must be added to your device within 7 days of purchase. McAfee Security can be added to your line of service at any time.

Need to file a claim?

If you already have device protection and need to file a claim, you can start the process here.

Learn more about:

Take total control with advanced scam-blocking technologies so you can identify, block, and report likely scam calls, and more.

With Scam Shield Premium, you can:
  • Manage your block list and send calls to voicemail.
  • Send categorized call types to voicemail.
  • Get information with reverse phone number lookup.
  • Get voicemails texted to you automatically.

Enjoy peace of mind that your data is safe. Keep all your important data backed up and get extra storage with Google One. Plus, say goodbye to scammers with Scam Shield Premium advanced scam-blocking protection.

What’s included in the bundle?
Google One Membership
  • Plenty of space: With 200GB of cloud storage you have plenty of space to store all your high-resolution photos, videos, and other important files. You can even share your storage with up to 5 additional people.
  • Automatic Backup: Keep the photos, videos, contacts, and more on your phone automatically backed up with Google One. And if you break, lose, or want to upgrade your device, you can seamlessly transfer everything from your old phone to your new one.
  • Additional Benefits: Also included in your membership are access to Google experts and exclusive member benefits, like a Google Play Credit and 3% credit back on Google products.
  • Learn more here or download the app now at Google Play. Not available on iPhone.
Scam Shield Premium
  • Your Ultimate Call Control Center: Scam Shield™ app is a free app that lets you manage your anti-scam protections, so you can identify, block, and report likely scam calls.
  • Know Who’s Calling: Caller ID reduces unidentified calls by displaying a caller’s information, even if they’re not in your contact list.
  • Take Total Control: Optimize and organize your mobile life with control over your calls and voicemails. Get information with reverse phone number lookup and get voicemails texted to you automatically.
  • Learn more here or download the app now at Google Play or Apple App Store.

 

Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable anytime.

Review all of your local outbound calls with Call Detail.

What is Call Detail?

For just $1 per month review all of your local outbound calls with Call Detail. Up to 3 months of call history. Call detail can be added today through MyAccount or by dialing 611 from your Metro® by T-Mobile phone.

How do I access my Call Detail service?

The Call Detail information can be accessed through MyAccount under the Usage tab.

Bundle on a budget – everyday data threats and scam call protection are all covered with this package!

What is the Security Bundle?

Metro has bundled two of our services to make it convenient to get protection from unexpected threats. These services can be purchased as standalone services but packaged together, they make the Metro experience even better!

Services included in the bundle:

  • Scam Shield Premium – Take total control with advanced scam-blocking technologies so you can identify, block, and report likely scam calls, and more.
  • McAfee® Security with ID Theft Protection - Anti-virus/anti-theft for 10 devices, True Key™ password management plus ID monitoring and restoration with up to $1M in theft reimbursement ($1M in ID Theft Reimbursement not available in NY).
*Third Party Services

We make it easy to know what charges on your statement are from third parties. To block purchases fom third parties call us at (888) 863-8768