SERVICES

Our most comprehensive protection for your device and everything on it, starting at $5 per month per device depending on your device tier and area code.

Device Benefits:
  • Comprehensive coverage for lost and theft, accidental damage, including liquid damage and malfunctions due to mechanical or electrical breakdown after the manufacturer's warranty expires
  • Next business-day shipping, when available, at no additional cost for claims approved before 8:30 p.m. EST.
Additional Benefits:
  • McAfee® Security for Metro® by T-Mobile with ID Theft Protection
  • Get started with security today by downloading the McAfee Security for Metro app on Google Play or in the Apple Store

Device insurance must be added within 30 days of activation or upgrade and requires a visual mechanical inspection. To inquire about or add device protection, please visit your nearest Metro by T-Mobile store. McAfee Security for Metro by T-Mobile with ID Theft Protection can be added to your line of service at any time.

Need to file a claim?

If you already have device protection and need to file a claim, you can start the process here.

Learn more about:

Unlimited talk to landlines and text to Mexico from the US for only $5 per month. Taxes and regulatory fees included.

All of Metro by T-Mobile’s most requested services in one great bundle providing you with the most peace of mind! Options start at $9 per month per device depending on your device tier and area code (prices may vary).

What is Premium Service Bundle?

The Premium Service Bundle is our best device protection.  Metro by T-Mobile has bundled device insurance with four additional services to help keep your device protected against unexpected threats, and unwanted calls.  These services can be purchased as standalone services but packaged together, they make the best of your Metro by T-Mobile experience!"

Services included in the bundle:

Device Protection Benefits: 

  • Comprehensive coverage for loss and theft, accidental damage, including liquid damage and malfunctions due to mechanical or electrical breakdown after the manufacturer’s warranty expires.
  • Next business-day shipping, when available, at no additional cost for claims approved before 8:30 p.m. EST.
  • You may enroll in Premium Handset Protection® or PHP Device Insurance while making a qualified Metro by T-Mobile device purchase or upgrade, or when you bring your own eligible device to Metro. Device insurance must be added within 30 days of activation and requires a visual mechanical inspection. To inquire about or add device protection, please visit your nearest Metro by T-Mobile store.
  • You can enroll in McAfee® Security for Metro® by T-Mobile with ID Theft Protection at any time.
Need to file a claim?

If you already have device protection and need to file a claim, you can start the process here.

McAfee® Security for Metro® by T-Mobile with ID Theft Protection

McAfee® Security with ID Theft Protection - Anti-virus/anti-theft for 10 devices, True Key™ password management plus ID monitoring and restoration with up to $1M in theft reimbursement ($1M in ID Theft Reimbursement not available in NY).

Get started with security today by downloading the McAfee Security for Metro app on Google Play® or in the Apple Store®

Scam Shield™ Premium:

Take total control with advanced scam-blocking technologies so you can identify, block, and report likely scam calls, and more.  Includes Voicemail to Text.

  • Manage your block list and send calls to voicemail.
  • Send categorized call types to voicemail.
  • Get information with reverse phone number lookup.
  • Get voicemails texted to you automatically.
Call Forwarding:

Call Forwarding allows you to send calls from your cell phone to any local number.

Unlimited Directory Assistance

Get home, business and government listings for anywhere in the US, Canada, Puerto Rico when you dial 411. You hear the number and receive a text message with name and phone number.

Remove the borders with international calling in 2 simple steps.

Steps:

  1. Search the country you want to contact.
  2. Add the recommended service through MyMetro or by calling customer service.

It's that simple! Just remember not all mobile and landline numbers are covered in every country.

Choose a Country You'd Like to Contact

We’ve got you covered when the unexpected happens, starting at $2 per month per device depending on your device tier and area code.

Insurance Benefits:
  • Comprehensive coverage for loss and theft, accidental damage, including liquid damage and "malfunctions due to mechanical or electrical breakdown after the manufacturer's warranty expires"
  • Next-business-day shipping, when available, at no additional cost, for claims approved before 8:30 pm EST.

Device insurance must be added within 30 days of purchase, activation, or upgrade and requires a visual mechanical inspection. To inquire about or add device insurance, please visit your nearest Metro by T-Mobile store.

Need to file a claim?

If you already have device protection and need to file a claim, you can start the process here.

Take total control with expanded advanced scam-blocking technologies.

Scam ID, Scam Block, and Caller ID are included in your Metro plan, at no additional charge. You can turn them off at any time
  • Scam ID automatically displays "Scam Likely" on your screen when calls come in from likely scammers on both smartphones and feature phones with Caller ID.
  • Scam Block allows you to block Scam Likely calls automatically so you never get the call.
  • Caller ID lets you identify callers even if they aren’t in your contacts.

 

How to activate Scam Block & Caller ID
  • To turn on Scam Block, dial #662# to activate. To turn it off, dial #632# to deactivate.
  • You can activate and manage both Scam Block and Caller ID by downloading the FREE Scam Shield app.
Additional info
  • Network level protection has been added to stop the increasingly common “Neighborhood Spoofing” and prevent hijacked numbers (where scammers temporarily match the area code and 3-digit prefix of the person they are targeting) from reaching your phone.
  • Help us improve these services by reporting an improperly identified call.

Safeguard your device against online threats, viruses, data loss and risky apps for only $3 a month.

What you get:
  • Register up to 10 devices with one account, including smartphones, tablets, PCs and Macs
  • Track lost device, sound an alarm, and lock and wipe data remotely
  • Detect and resolve identity theft to protect you from fraud
  • Eliminate the hassle of remembering passwords with the TrueKey app

 

For extra protection, upgrade to Premium Handset Protection®, which also includes device insurance.

Learn More

 

Optional feature that restricts websites.

What is Web Guard?
  • Web Guard is a free service for Metro by T-Mobile customers that you can use to help restrict adult content from being seen or accessed by family members.
  • Web Guard has multiple filter levels that you can set for blocking or restricting content: High, Medium, Low and No Restrictions.
  • Web Guard does not filter content when browsing over Wi-Fi, or when accessing content via any application.
  • Web Guard is not available on all devices and may not work at certain times or in certain locations.
  • Web Guard is not a substitute for monitoring access to content.
How do I access Web Guard?
  • Web Guard can be accessed through MyAccount and you can turn on/off the filtering at any time.

Our most comprehensive protection for your device and everything on it, starting at $5 per month per device depending on your device tier and area code.

Device Benefits:
  • Comprehensive coverage for lost and theft, accidental damage, including liquid damage and malfunctions due to mechanical or electrical breakdown after the manufacturer's warranty expires
  • Next business-day shipping, when available, at no additional cost for claims approved before 8:30 p.m. EST.
Additional Benefits:
  • McAfee® Security for Metro® by T-Mobile with ID Theft Protection
  • Get started with security today by downloading the McAfee Security for Metro app on Google Play or in the Apple Store

Device insurance must be added within 30 days of activation or upgrade and requires a visual mechanical inspection. To inquire about or add device protection, please visit your nearest Metro by T-Mobile store. McAfee Security for Metro by T-Mobile with ID Theft Protection can be added to your line of service at any time.

Need to file a claim?

If you already have device protection and need to file a claim, you can start the process here.

Learn more about:

Take total control with advanced scam-blocking technologies so you can identify, block, and report likely scam calls, and more.

With Scam Shield Premium, you can:
  • Manage your block list and send calls to voicemail.
  • Send categorized call types to voicemail.
  • Get information with reverse phone number lookup.
  • Get voicemails texted to you automatically.

With Account Takeover Protection by Metro by T-Mobile, customers get our highest level of protection to keep you safe from unauthorized users transferring this line to another wireless carrier. This free feature makes sure you are the only one who can take your numbers, stopping potential fraudsters in their tracks.

What is Account Takeover Protection?
  • Account Takeover Protection is a free feature offered to Metro by T-Mobile customers. It adds additional security to your account by blocking unauthorized users from transferring your lines to another wireless carrier.
  • This service must be added to each line on your account individually.
  • For added security, you will need to contact Metro Care at 888-8Metro8 to turn this feature off.

Enjoy peace of mind that your data is safe. Keep all your important data backed up and get extra storage with Google One. Plus, say goodbye to scammers with Scam Shield Premium advanced scam-blocking protection.

What’s included in the bundle?
Google One Membership
  • Plenty of space: With 200GB of cloud storage you have plenty of space to store all your high-resolution photos, videos, and other important files. You can even share your storage with up to 5 additional people.
  • Automatic Backup: Keep the photos, videos, contacts, and more on your phone automatically backed up with Google One. And if you break, lose, or want to upgrade your device, you can seamlessly transfer everything from your old phone to your new one.
  • Additional Benefits: Also included in your membership are access to Google experts and exclusive member benefits, like a Google Play Credit and 3% credit back on Google products.
  • Learn more here or download the app now at Google Play. Not available on iPhone.
Scam Shield Premium
  • Your Ultimate Call Control Center: Scam Shield™ app is a free app that lets you manage your anti-scam protections, so you can identify, block, and report likely scam calls.
  • Know Who’s Calling: Caller ID reduces unidentified calls by displaying a caller’s information, even if they’re not in your contact list.
  • Take Total Control: Optimize and organize your mobile life with control over your calls and voicemails. Get information with reverse phone number lookup and get voicemails texted to you automatically.
  • Learn more here or download the app now at Google Play or Apple App Store.

 

Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable anytime.

All of Metro by T-Mobile’s most requested services in one great bundle providing you with the most peace of mind! Options start at $9 per month per device depending on your device tier and area code (prices may vary).

What is Premium Service Bundle?

The Premium Service Bundle is our best device protection.  Metro by T-Mobile has bundled device insurance with four additional services to help keep your device protected against unexpected threats, and unwanted calls.  These services can be purchased as standalone services but packaged together, they make the best of your Metro by T-Mobile experience!"

Services included in the bundle:

Device Protection Benefits: 

  • Comprehensive coverage for loss and theft, accidental damage, including liquid damage and malfunctions due to mechanical or electrical breakdown after the manufacturer’s warranty expires.
  • Next business-day shipping, when available, at no additional cost for claims approved before 8:30 p.m. EST.
  • You may enroll in Premium Handset Protection® or PHP Device Insurance while making a qualified Metro by T-Mobile device purchase or upgrade, or when you bring your own eligible device to Metro. Device insurance must be added within 30 days of activation and requires a visual mechanical inspection. To inquire about or add device protection, please visit your nearest Metro by T-Mobile store.
  • You can enroll in McAfee® Security for Metro® by T-Mobile with ID Theft Protection at any time.
Need to file a claim?

If you already have device protection and need to file a claim, you can start the process here.

McAfee® Security for Metro® by T-Mobile with ID Theft Protection

McAfee® Security with ID Theft Protection - Anti-virus/anti-theft for 10 devices, True Key™ password management plus ID monitoring and restoration with up to $1M in theft reimbursement ($1M in ID Theft Reimbursement not available in NY).

Get started with security today by downloading the McAfee Security for Metro app on Google Play® or in the Apple Store®

Scam Shield™ Premium:

Take total control with advanced scam-blocking technologies so you can identify, block, and report likely scam calls, and more.  Includes Voicemail to Text.

  • Manage your block list and send calls to voicemail.
  • Send categorized call types to voicemail.
  • Get information with reverse phone number lookup.
  • Get voicemails texted to you automatically.
Call Forwarding:

Call Forwarding allows you to send calls from your cell phone to any local number.

Unlimited Directory Assistance

Get home, business and government listings for anywhere in the US, Canada, Puerto Rico when you dial 411. You hear the number and receive a text message with name and phone number.

Review all of your local outbound calls with Call Detail.

What is Call Detail?

For just $1 per month review all of your local outbound calls with Call Detail. Up to 3 months of call history. Call detail can be added today through MyAccount or by dialing 611 from your Metro® by T-Mobile phone.

How do I access my Call Detail service?

The Call Detail information can be accessed through MyAccount under the Usage tab.

Bundle on a budget – everyday data threats and scam call protection are all covered with this package!

What is the Security Bundle?

Metro has bundled two of our services to make it convenient to get protection from unexpected threats. These services can be purchased as standalone services but packaged together, they make the Metro experience even better!

Services included in the bundle:

  • Scam Shield Premium – Take total control with advanced scam-blocking technologies so you can identify, block, and report likely scam calls, and more.
  • McAfee® Security with ID Theft Protection - Anti-virus/anti-theft for 10 devices, True Key™ password management plus ID monitoring and restoration with up to $1M in theft reimbursement ($1M in ID Theft Reimbursement not available in NY).
*Third Party Services

We make it easy to know what charges on your statement are from third parties. To block purchases fom third parties call us at (888) 863-8768