Long Term Care – State of New Jersey 

Documents, timeline, and notifications 

• Official POA, Conservatorship Order or Guardianship documents, if not the customer. 
• Completed T-Mobile Long-Term Care Facility Admission Request Form, located in the Attachment section on this page.
• After Metro by T-Mobile receives the request, allow up to 10 business days for processing.
• The submitter (which could be the customer) or Power of Attorney submitter may be contacted for verification purposes. 
• For email, a reply to the email address you sent from will receive confirmation of the completed change. 
• Before a suspend or cancellation request is completed by Metro by T-Mobile, we will attempt to contact you at the number you provide on the form.

Metro by T-Mobile may authenticate the identity of the customer or authorized representative consistent with standard account-security procedures. Authentication is used to protect account integrity but is not a condition of approving a legally valid pause or cancellation request. Supported documentation, if not the customer submitting:

• Copy of official Power of Attorney 
• Copy of Conservatorship Order 
• Copy of Guardianship Documents 

By Mail - Mail a copy of the supported documentation and completed Metro by T-Mobile Long-Term Care Facility Admission Request to:

T-Mobile Wireless

PO Box 37380 

Albuquerque, NM 87176-7380 

By Email 

Scan a copy of your supported documentation and completed Metro by T-Mobile Long-Term Care Facility Admission Request to USMilitaryERR@T-Mobile.com.