Manage My Account

Metro by T-Mobile makes it easy to manage your account - everything you need is available right on your device, online or in the app!

Log in online

Log in to My Account

Review your plan, services, usage, and make or review payment details. 

  1. Enter your Phone Number and your Account PIN (initially provided during activation), then select Log In. This generates a two-step verification text message.
  2. Enter the six-digit Authentication Code, then select Log In. Once logged in, you are directed to the My Account dashboard. 

PIN requirements

For security purposes, when first setting up services, you are sent a six-digit temporary code to enter the first time you log in and periodically thereafter. Account PIN requirements: 

  • Must be 8 digits
  • Cannot contain spaces
  • Cannot include special characters: ~ @ # $ % ^ & * () / : ; ? , . <> !
  • Must be different from your last five passwords

Change your password periodically to keep your account secure. 

Get the MyMetro app

Download the app

Additionally, you can use the MyMetro app to manage your account, review usage, make a payment, change plans, and more! 

Add email

Update your email address

  1. To receive service related emails, select My Account.
  2. Select Profile.
  3. From the Profile screen, by the Email Address field, select the expand arrow.
  4. Enter an email address, then re-enter to confirm.
  5. Select Submit to update.
  6. Select Continue to return to the Profile home page.

Troubleshooting FAQs

What if I forgot my PIN?

Once logged in to My Account online, select Forgot Account PIN. Answer your security questions, then follow the prompts to reset it.

How do I change my PIN?

Once logged in to My Account online, select the My Account drop-down menu, then select Profile. Select PIN/Passcode. Enter new PIN, confirm new PIN. Select Submit, then select Continue to return to account home.

Does Web Guard impact MyMetro account?

Security settings may disable online access when Web Guard is set up to restrict access. Contact the Primary Account Holder to update Web Guard settings, when appropriate.

Need more help?

Visit our Metro by T-Mobile Support site and fix the most common issues, right from your device! If you still have questions, contact us.