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Manage My Account

Metro by T-Mobile makes it easy to manage your account - everything you need is available right on your device, online or in the app!

Log in online

Log in to My Account

Review your plan, services, usage, and make or review payment details. 

  1. Enter your Phone Number and your Account PIN created during activation, then select Log In. This generates a two-step verification text message.
  2. Enter the six-digit Authentication Code, then select Log In. Once logged in, you are directed to the My Account dashboard. 
Log in to My Account

PIN requirements

You must create a unique account PIN. It will be used to verify account ownership and confirm your identity. Your PIN must be a unique 6-15 digit alphanumeric that cannot be easily guessed. You cannot use information from your account, such as Date of Birth, SSN, Phone Number, Account Numbers, etc. For example, ineligible PIN formats:

  • Repeating sequences of 2-5 characters (123123)
  • Repetitive numbers [2 max] (111222)
  • Repeat of calendar years (20082008)
  • Sequential number sequence (01234567)
  • Repeated numbers (111111)

For more details on protecting your account from takeover fraud see, Prevent Account Takeover Fraud. 

Get the MyMetro app

Download the app

Additionally, you can use the MyMetro app to manage your account, review usage, make a payment, change plans, and more! 

Add or change email

Update your email address

  1. Log in to your Metro online account or the Metro app.
  2. Select View Profile.
  3. From the Profile screen, by the Email Address field, select the expand arrow.
  4. Enter an email address, then re-enter to confirm.
  5. Select Submit to update.
  6. Select Continue to return to the Profile home page.
  7. Once confirmed, you will receive an email verification to confirm the new email address. You have 24 hours to verify your email address. 
Update email

Troubleshooting

Resetting your PIN

  1. You will be sent a link prior to logging in to verify your identity.
  2. Once you enter the one-time PIN, you will be prompted to answer your security questions that had previously been setup.
  3. Once you've successfully answered your security questions, create a new 8-15 digit alphanumeric PIN. 

Account Recovery locked account

  1. To recover your locked account, you must set up a valid email address.
  2. You have a limited number of attempts to verify your account pin. Once all attempts are exhausted your account access will be locked.
  3. Once all attempts have been reached, please visit a local Metro retail location with a valid ID.

  • From the account login screen, select Forgot Account PIN, then select Reset Account Pin. Answer your security questions, then follow the prompts to reset it.

  • Once logged in to My Account online, select the My Account drop-down menu, then select Profile. Select PIN/Passcode. Enter new PIN, confirm new PIN. Select Submit, then select Continue to return to account home.

  • Security settings may disable online access when Web Guard is set up to restrict access. Contact the Primary Account Holder to update Web Guard settings, when appropriate.

Need more help?

Visit our Metro by T-Mobile Support site and fix the most common issues, right from your device! If you still have questions, contact us.

Metro Support Contact us
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