Smartphone Equality

Smartphone Equality® is our way of rewarding loyal prepaid customers by providing them the ability to move to T-Mobile postpaid with no credit check required. Just pay your bill on time for 12 consecutive months to qualify. Then move to T-Mobile and get the best devices for $0 down, plus access to premium plan benefits.

1. Pay your Metro by T-Mobile bill on time for 12 consecutive months. Pro tip: Set up AutoPay so you never miss a payment.
2. Migrate to T-Mobile – no credit check required! You qualify, regardless of your credit score! Just bring your Metro number to T-Mobile and sign up for an eligible rate plan.
3. Get our best 5G smartphone deals for $0 down from top brands like Apple, Samsung, Google and more. 

Here's What You'll Need

1. Current Metro phone number
2. Metro PIN – 8-digit PIN you use to log-in
3. ID - driver’s license, state issued ID, military ID, passport, federally issued disability ID, US0 issued Alien ID, Tribal Issued ID, Puerto Rico Voters ID
4. Valid Email Address 

Ready to Switch to T-Mobile? Visit a Metro or T-Mobile store or call 1-833-796-6246.

If you are receiving a new T-Mobile device:

• Agree and sign your Equipment Installment Plan (EIP), provided via email.
• Must be done within 48 hours to avoid order cancellation.

Shipping information:

• Orders typically arrive in 2 – 3 business days. Out-of-stock devices will take a little longer.
• Check your email for Order Confirmation and Shipping & Tracking details.
• Need More Help? Visit a T-Mobile store with your temporary T-Mobile number, provided via email.

Gather what you need to transfer your number to T-Mobile. Number transfer is needed to complete migration to T-Mobile, whether you get a new device or bring your own. If you received a new T-Mobile device, a number transfer is required to retain promotional credits for that device, and not completing within 14 days of account activation will result in the full price of your new device appearing on your bill.

 

What you'll need:

• Temporary T-Mobile number (provided via email)
• Metro phone number (current number to be transferred to T-Mobile)
• Transfer PIN (follow these instructions to get your unique 6-digit Transfer PIN)
  • Download or open the myMetro® app on your Metro device and log in.
  • Select the Manage tab and find the line you want to transfer.
  • Select Manage This Line, then Request a Transfer PIN. 
  • Select Get a transfer PIN. PIN for phone number will display. 
  • Transfer PIN valid for 7 days. 
  • Need More Help? Self-serve through Metro My account, contact Care by dialing 611 from your Metro phone, ask Metro rep for help, or visit a T-Mobile store.
• Metro account number (follow these instructions to locate your current carrier 9-digit Account Number)
  • Download or open the myMetro® app on your Metro device and log in.
  • Select the Manage tab.
  • Scroll to Additional Tasks and select View Payment History.
  • Select View on any bill. 
  • Locate your account number.
  • Need More Help? Metro My Account (Account > Account Options > Account History > Review Balance & Statements > Download Statements > Locate number at top of statement), ask Metro rep for help, contact Care by dialing 611 from your Metro phone.

Once your number transfer is complete, your T-Mobile migration is complete. Your phone is active and ready to use! Additional Help: Visit a T-Mobile store.

• Check and track your T-Mobile order status here.
• Need help with T-Life? Find all the details here.
• Still need to set up your online account? Use this page to create a T-Mobile ID for easy online account access and management.
• Follow these steps to back up your phone so your current contacts, pictures, and more are ready to go. Plus, find out how to use and manage content on your new device.