Smartphone Equality

Smartphone Equality® is our way of rewarding loyal prepaid customers by providing them the ability to move to T-Mobile postpaid with no credit check required. Just pay your bill on time for 12 consecutive months to qualify. Then move to T-Mobile and get the best devices for $0 down, plus access to premium plan benefits.

1. Pay your Metro by T-Mobile bill on time for 12 consecutive months. Pro tip: Set up AutoPay so you never miss a payment.
2. Migrate to T-Mobile – no credit check required! You qualify, regardless of your credit score! Just bring your Metro number to T-Mobile and sign up for an eligible rate plan.
3. Get our best 5G smartphone deals for $0 down from top brands like Apple, Samsung, Google and more. 

Here's What You'll Need

1. Current Metro phone number
2. Metro PIN – 8-digit PIN you use to log-in
3. ID - driver’s license, state issued ID, military ID, passport, federally issued disability ID, US0 issued Alien ID, Tribal Issued ID, Puerto Rico Voters ID
4. Valid Email Address 

Ready to Switch to T-Mobile? Visit a Metro or T-Mobile store or call 1-833-796-6246.

If you are receiving a new T-Mobile device:

• Agree and sign your Equipment Installment Plan (EIP), provided via email.
• Must be done within 48 hours to avoid order cancellation.

Shipping information:

• Orders typically arrive in 2 – 3 business days. Out-of-stock devices will take a little longer.
• Check your email for Order Confirmation and Shipping & Tracking details.
• Need More Help? Visit a T-Mobile store with your temporary T-Mobile number, provided via email.

Gather what you need and follow the step-by-step instructions to transfer your number in the T-Life app. Number transfer is needed to complete migration to T-Mobile. Number transfer may be required to retain promotional credits for your new device. Not completing the number transfer after 14 days of line activation may result in the full price of your new device appearing on your bill.

 

What you'll need:

• Temporary T-Mobile number (provided via email)
• Metro phone number (current number to be transferred to T-Mobile)
• Transfer PIN (follow these instructions to get your unique 6-digit Transfer PIN)
  • Download or open the Metro app on your Metro device and log in.
  • Select the Manage tab and find the line you want to transfer.
  • Select Manage This Line, then Request a Transfer PIN. 
  • Select Get a transfer PIN. PIN for phone number will display. 
  • Transfer PIN valid for 7 days. 
  • Need More Help? Self-serve through Metro MyAccount, contact Care by dialing 611 from your Metro phone, ask Metro rep for help, or visit a T-Mobile store.
• Metro account number (follow these instructions to locate your current carrier 9-digit Account Number)
  • Download or open the Metro app on your Metro device and log in.
  • Select the Manage tab.
  • Scroll to Additional Tasks and select View Payment History.
  • Select View on any bill. 
  • Locate your account number.
  • Need More Help? Metro My Account (Account > Account Options > Account History > Review Balance & Statements > Download Statements > Locate number at top of statement), ask Metro rep for help, contact Care by dialing 611 from your Metro phone.
• Billing ZIP code

Customers with new T-Mobile device: Power on new device. Note: The new device has a digital SIM card (eSIM). You will not need a physical SIM. 

Customers bringing your own device: BYOD to T-Mobile and received a new SIM card - Insert new SIM. Power on. SIM will auto-activate.

 

All customers follow additional steps:

1. Download or open the T-Life app on your device. 
2. Complete your account setup and log in. 
3. Accept the Terms & Conditions, and select Continue. 
4. Review additional selections, and select Accept. 
5. Select the Manage tab.
6. Scroll to Additional tasks, and select Check Number Transfer Status.
7. Select Transfer Another Number, review tips, and select Continue. 
8. Gather what you need (see instructions above), then select Ready, Let’s Go. 
9. Select Temporary T-Mobile Number from the menu, then enter Number To Transfer (i.e., Metro phone #)
10. Select Check Number.
11. Enter the Transfer PIN, current carrier (i.e., Metro) Account Number, and Billing ZIP code. 
12. Select Request Transfer.  

Once the number transfer is complete, your T-Mobile migration is complete. Your phone is active and ready to use!

 

Need additional help? Call 1-877-789-3106 from any device or visit a T-Mobile store.