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# Smartphone Equality
Learn about the Smartphone Equality program and access helpful information for completing migration to T-Mobile.
- [About Smartphone Equality](https://www.metrobyt-mobile.com#one)
- [Before transferring](https://www.metrobyt-mobile.com#before)
- [Complete migration](https://www.metrobyt-mobile.com#two)
- [Transfer your number](https://www.metrobyt-mobile.com#three)
- [Additional Resources](https://www.metrobyt-mobile.com#five)
- [Need more help](https://www.metrobyt-mobile.com#Contact)
## About Smartphone Equality
### What it is
Smartphone Equality® is our way of rewarding loyal prepaid customers by providing them the ability to move to T-Mobile postpaid with __no credit check required__. Just pay your bill on time for 12 consecutive months to qualify. Then move to T-Mobile and get the best devices for $0 down, plus access to premium plan benefits.
### How it works
1. Pay your Metro by T-Mobile bill on time for 12 consecutive months. __Pro tip__: Set up [AutoPay](https://www.metrobyt-mobile.com/support/account/payments) so you never miss a payment.
2. Migrate to T-Mobile – no credit check required! You qualify, regardless of your credit score! Just bring your Metro number to T-Mobile and sign up for an eligible rate plan.
3. Get our best 5G smartphone deals for $0 down from top brands like Apple, Samsung, Google and more.
__Here's What You'll Need__
1. Current Metro phone number
2. Metro PIN – 8-digit PIN you use to log-in
3. ID - driver’s license, state issued ID, military ID, passport, federally issued disability ID, US0 issued Alien ID, Tribal Issued ID, Puerto Rico Voters ID
4. Valid Email Address
Ready to Switch to T-Mobile? Visit a [Metro](https://www.metrobyt-mobile.com/stores/locator/) or [T-Mobile](https://www.t-mobile.com/stores/locator) store or call 1-833-796-6246.
## Need to Know Before Transferring
- ### What happens when I move from Metro to T-Mobile?
When you place your order, T-Mobile may begin setting up your new service before your Metro number transfer is complete. Your Metro service will remain active until you complete the number transfer process.
- ### Will I have to pay both Metro and T-Mobile at the same time?
Most customers can minimize overlapping charges by completing their transfer shortly after placing their order.
To help avoid service interruptions or additional Metro charges:
- Complete the “Transfer Your Number” step promptly,
- Keep your Metro account active until the transfer finishes, and
- Review whether your Metro payment due date is approaching before starting your transfer.
Your Metro service will remain active until your transfer is completed. Once your transfer finishes, transferred Metro lines will stop.
- ### What if my Metro payment due date is coming up?
If your Metro payment due date occurs before your transfer is completed, you may need to make a payment to keep your Metro lines active until the transfer finishes.
If payment is not made, Metro lines on the account may be suspended for non-payment.
- ### What happens if I already paid Metro for the month?
Metro prepaid service is not prorated and non-refundable Depending on when your transfer completes, you may lose unused service days remaining on your Metro billing cycle.
- ### Will I receive a refund or account credit for unused Metro service?
No. Unused Metro service, prepaid balances, promotional credits, or account balances do not transfer to T-Mobile and are non-refundable.
- ### What happens to a positive balance on my Metro account?
If your Metro account has a positive balance or prepaid credit remaining, those funds may be forfeited when the final line on the Metro account transfers or the Metro account closes.
- ### Do I need to do anything to transfer my number?
Yes. After placing your order, you must complete the “Transfer Your Number” step to move your Metro number to T-Mobile.
Your Metro service will not automatically cancel until the transfer is completed.
- ### What happens if I never complete the number transfer?
If you do not complete the number transfer process:
- Your Metro line may remain active,
- Metro billing may continue, and
- Your T-Mobile line may remain active with a temporary number until canceled.
You may need to contact Customer Care to cancel service if the transfer is never completed.
- ### Why did I receive a temporary T-Mobile number?
T-Mobile may assign a temporary number while your Metro number transfer is pending. Once your transfer is completed, your Metro number will replace the temporary number on your T-Mobile account.
- ### When will my Metro account cancel?
Your Metro line will cancel after the number transfer completes. If all lines on the Metro account are transferred, the Metro account will close automatically once the final line transfer is completed.
- ### What happens if I only transfer some of my Metro lines?
Any Metro Voice lines not transferred to T-Mobile will remain active on your Metro account and may continue to be billed separately. Remaining Mobile Internet lines (Watches, Tablets, Home Internet, Hotspots) will be cancelled if there are no remaining voice lines on the Metro by T-Mobile Account.
- ### Will transferring my line affect other people on my Metro account?
It may. Remaining Metro lines on the account could be impacted if payment is not maintained while transfers are pending. Customers should review their Metro account status carefully before transferring lines.
- ### When does my T-Mobile service start?
Timing may vary:
- For BYOD (Bring Your Own Device), service may begin shortly after order submission.
- For device purchases, service activation may begin once the device ships or is activated.
- ### Where can I get help completing my transfer?
You can visit the “Transfer Your Number” page in your order confirmation experience or contact Customer Care for assistance.
## Important next steps to complete your migration to T-Mobile
You’ve initiated your move to T-Mobile. Congratulations! After speaking with a Virtual Retail Representative, here’s everything you need to complete the migration smoothly and accurately set up your device.
### Before your order arrives:
If you are receiving a new T-Mobile device:
- Agree and sign your Equipment Installment Plan (EIP), provided via email.
- Must be done within 48 hours to avoid order cancellation.
Shipping information:
- Orders typically arrive in 2 – 3 business days. Out-of-stock devices will take a little longer.
- Check your email for Order Confirmation and Shipping & Tracking details.
- Need More Help? Visit a [T-Mobile store](https://www.t-mobile.com/stores/locator) with your temporary T-Mobile number, provided via email.
### After receiving your order:
Gather what you need to transfer your number to T-Mobile. __Number transfer is needed to complete migration to T-Mobile, whether you get a new device or bring your own.__ If you received a new T-Mobile device, a number transfer is required to retain promotional credits for that device, and not completing within 14 days of account activation will result in the full price of your new device appearing on your bill.
What you'll need:
- __Temporary T-Mobile number__ (provided via email)
- __Metro phone number__ (current number to be transferred to T-Mobile)
- __Transfer PIN__ (follow these instructions to get your unique 6-digit Transfer PIN)
- Download or open the [myMetro® app](https://www.metrobyt-mobile.com/support/new-to-metro/metro-app-set-up) on your Metro device and log in.
- Select the __Manage tab__ and find the line you want to transfer.
- Select __Manage This Line__, then Request a Transfer PIN.
- Select __Get a transfer PIN__. PIN for phone number will display.
- Transfer PIN valid for 7 days.
- Need More Help? Self-serve through Metro My account, contact Care by dialing 611 from your Metro phone, ask Metro rep for help, or visit a T-Mobile store.
- __Metro account number__ (follow these instructions to locate your current carrier 9-digit Account Number)
- Download or open the [myMetro® app](https://www.metrobyt-mobile.com/support/new-to-metro/metro-app-set-up) on your Metro device and log in.
- Select the __Manage tab__.
- Scroll to Additional Tasks and select __View Payment History__.
- Select __View on any bill__.
- Locate your account number.
- Need More Help? Metro My Account (Account > Account Options > Account History > Review Balance & Statements > Download Statements > Locate number at top of statement), ask Metro rep for help, contact Care by dialing 611 from your Metro phone.
## Transfer your number
__Customers with a new T-Mobile device:__
1. Power on your new device. Note, your new device has a digital SIM card (eSIM). You will not need a physical SIM.
2. Dial 1-844-816-0783 from any device. An agent will assist you in transferring your Metro number to your new T-Mobile device.
3. Provide the agent with your new T-Mobile account number, Metro account number, and transfer PIN. Instructions on how to obtain each of these can be found above.
__Customers bringing their own device to T-Mobile (received a new SIM card):__
1. Once your new SIM card arrives, dial 1-844-816-0783 from any device. An agent will assist you in transferring your Metro number.
2. Provide the agent with your new T-Mobile account number, Metro account number, and transfer PIN. Instructions on how to obtain each of these can be found above.
3. After completing the call, insert your new SIM card into your device. Power on. SIM will auto-activate.
Once your number transfer is complete, your T-Mobile migration is complete. Your phone is active and ready to use! __Important:__ You must transfer your Metro phone number to T-Mobile __first__. After you’ve successfully transferred your Metro number, you have the option to get a new T-Mobile number free of charge. See [Change your T-Mobile Number](https://www.t-mobile.com/support/account/change-your-phone-number) for more details. Need additional Help? Visit a [T-Mobile store](https://www.t-mobile.com/stores/locator).
## Additional Resources
- Check and track your T-Mobile order status [here](https://www.t-mobile.com/orders/order-status).
- Need help with T-Life? Find all the details [here](https://www.t-mobile.com/support/plans-features/t-life).
- Still need to set up your online account? Use this [page](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) to create a T-Mobile ID for easy online account access and management.
- Follow these [steps](https://www.t-mobile.com/switch/device-switch-data-transfer-guide) to back up your phone so your current contacts, pictures, and more are ready to go. Plus, find out how to use and manage content on your new device.
- Check and track your T-Mobile order status [here](https://www.t-mobile.com/orders/order-status).
- Need help with T-Life? Find all the details [here](https://www.t-mobile.com/support/plans-features/t-life).
- Still need to set up your online account? Use this [page](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) to create a T-Mobile ID for easy online account access and management.
- Follow these [steps](https://www.t-mobile.com/switch/device-switch-data-transfer-guide) to back up your phone so your current contacts, pictures, and more are ready to go. Plus, find out how to use and manage content on your new device.
## Need more help?
Visit our Metro by T-Mobile Support site and fix the most common issues, right from your device! If you still have questions, contact us.
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- ## Devices
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