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# Smartphone Equality
Learn about the Smartphone Equality program and access helpful information for completing migration to T-Mobile.
- [About Smartphone Equality](https://www.metrobyt-mobile.com#one)
- [Complete your migration](https://www.metrobyt-mobile.com#two)
- [Transfer your number](https://www.metrobyt-mobile.com#three)
- [Additional Resources](https://www.metrobyt-mobile.com#five)
- [Need more help](https://www.metrobyt-mobile.com#Contact)
## About Smartphone Equality
### What it is
Smartphone Equality® is our way of rewarding loyal prepaid customers by providing them the ability to move to T-Mobile postpaid with __no credit check required__. Just pay your bill on time for 12 consecutive months to qualify. Then move to T-Mobile and get the best devices for $0 down, plus access to premium plan benefits.
### How it works
1. Pay your Metro by T-Mobile bill on time for 12 consecutive months. __Pro tip__: Set up [AutoPay](https://www.metrobyt-mobile.com/support/account/payments) so you never miss a payment.
2. Migrate to T-Mobile – no credit check required! You qualify, regardless of your credit score! Just bring your Metro number to T-Mobile and sign up for an eligible rate plan.
3. Get our best 5G smartphone deals for $0 down from top brands like Apple, Samsung, Google and more.
__Here's What You'll Need__
1. Current Metro phone number
2. Metro PIN – 8-digit PIN you use to log-in
3. ID - driver’s license, state issued ID, military ID, passport, federally issued disability ID, US0 issued Alien ID, Tribal Issued ID, Puerto Rico Voters ID
4. Valid Email Address
Ready to Switch to T-Mobile? Visit a [Metro](https://www.metrobyt-mobile.com/stores/locator/) or [T-Mobile](https://www.t-mobile.com/stores/locator) store or call 1-833-796-6246.
## Important next steps to complete your migration to T-Mobile
You’ve initiated your move to T-Mobile. Congratulations! After speaking with a Virtual Retail Representative, here’s everything you need to complete the migration smoothly and accurately set up your device.
### Before your order arrives:
If you are receiving a new T-Mobile device:
- Agree and sign your Equipment Installment Plan (EIP), provided via email.
- Must be done within 48 hours to avoid order cancellation.
Shipping information:
- Orders typically arrive in 2 – 3 business days. Out-of-stock devices will take a little longer.
- Check your email for Order Confirmation and Shipping & Tracking details.
- Need More Help? Visit a [T-Mobile store](https://www.t-mobile.com/stores/locator) with your temporary T-Mobile number, provided via email.
### After receiving your order:
Gather what you need to transfer your number to T-Mobile. __Number transfer is needed to complete migration to T-Mobile, whether you get a new device or bring your own.__ If you received a new T-Mobile device, a number transfer is required to retain promotional credits for that device, and not completing within 14 days of account activation will result in the full price of your new device appearing on your bill.
What you'll need:
- __Temporary T-Mobile number__ (provided via email)
- __Metro phone number__ (current number to be transferred to T-Mobile)
- __Transfer PIN__ (follow these instructions to get your unique 6-digit Transfer PIN)
- Download or open the [myMetro® app](https://www.metrobyt-mobile.com/support/new-to-metro/metro-app-set-up) on your Metro device and log in.
- Select the __Manage tab__ and find the line you want to transfer.
- Select __Manage This Line__, then Request a Transfer PIN.
- Select __Get a transfer PIN__. PIN for phone number will display.
- Transfer PIN valid for 7 days.
- Need More Help? Self-serve through Metro My account, contact Care by dialing 611 from your Metro phone, ask Metro rep for help, or visit a T-Mobile store.
- __Metro account number__ (follow these instructions to locate your current carrier 9-digit Account Number)
- Download or open the [myMetro® app](https://www.metrobyt-mobile.com/support/new-to-metro/metro-app-set-up) on your Metro device and log in.
- Select the __Manage tab__.
- Scroll to Additional Tasks and select __View Payment History__.
- Select __View on any bill__.
- Locate your account number.
- Need More Help? Metro My Account (Account > Account Options > Account History > Review Balance & Statements > Download Statements > Locate number at top of statement), ask Metro rep for help, contact Care by dialing 611 from your Metro phone.
## Transfer your number
__Customers with a new T-Mobile device:__
1. Power on your new device. Note, your new device has a digital SIM card (eSIM). You will not need a physical SIM.
2. Dial 1-877-789-3106 from any device. An agent will assist you in transferring your Metro number to your new T-Mobile device.
3. Provide the agent with your new T-Mobile account number, Metro account number, and transfer PIN. Instructions on how to obtain each of these can be found above.
__Customers bringing their own device to T-Mobile (received a new SIM card):__
1. Once your new SIM card arrives, dial 1-877-789-3106 from any device. An agent will assist you in transferring your Metro number.
2. Provide the agent with your new T-Mobile account number, Metro account number, and transfer PIN. Instructions on how to obtain each of these can be found above.
3. After completing the call, insert your new SIM card into your device. Power on. SIM will auto-activate.
Once your number transfer is complete, your T-Mobile migration is complete. Your phone is active and ready to use! __Important:__ You must transfer your Metro phone number to T-Mobile __first__. After you’ve successfully transferred your Metro number, you have the option to get a new T-Mobile number free of charge. See [Change your T-Mobile Number](https://www.t-mobile.com/support/account/change-your-phone-number) for more details. Need additional Help? Visit a [T-Mobile store](https://www.t-mobile.com/stores/locator).
## Additional Resources
- Check and track your T-Mobile order status [here](https://www.t-mobile.com/orders/order-status).
- Need help with T-Life? Find all the details [here](https://www.t-mobile.com/support/plans-features/t-life).
- Still need to set up your online account? Use this [page](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) to create a T-Mobile ID for easy online account access and management.
- Follow these [steps](https://www.t-mobile.com/switch/device-switch-data-transfer-guide) to back up your phone so your current contacts, pictures, and more are ready to go. Plus, find out how to use and manage content on your new device.
## Need more help?
Visit our Metro by T-Mobile Support site and fix the most common issues, right from your device! If you still have questions, contact us.
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- ### Devices
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- ### Plans
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