Metro by T-Mobile Device Support and User Guides
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Frequently Asked Questions : MetroSMART
User Guides and Quick Start Guides
What is MetroSMART Ride?
MetroSMART Ride is a new way to make your car smarter. The MetroSMART Ride device and app will track your car’s performance, health, activity and even location, providing helpful information on driving behavior, family vehicle location, preventative maintenance alerts, and instant notifications of car trouble. Plus, MetroSMART Ride can turn your car into a Wi-Fi hotspot so you can connect up to five Wi-Fi capable devices.
How do I know MetroSMART Ride will work with my vehicle?
MetroSMART Ride works with most gasoline, diesel engines and hybrid vehicles manufactured for use in the United States since 1996. The MetroSMART Ride device is not compatible with electric (EV) and plug-in hybrid vehicles. Some diesel vehicles may not provide complete and accurate data regarding fuel efficiency. To determine if your vehicle is compatible, check out the vehicle compatibility tool. In addition, once the device is inserted into the On-Board Diagnostic (OBD) port and the app is installed, you will receive a message on your phone that provides compatibility detail. To determine if your vehicle is compatible, please visit https://www.metropcs.com/metrosmartride.
Please go to https://www.roadsidemobile.com/tac/metro to see more Allstate Motor Club benefit details and exclusions.
Is there an app that works with MetroSMART Ride?
Yes. The MetroSMART Ride uses an app called MetroSMART Ride (Developed by Mojio), which is available for download for Android devices on Google Play and for the iPhone on the Apple App Store.
Is MetroSMART Ride app easy to install?
Yes! In just a few minutes, the MetroSMART Ride app will guide you through each of the steps, including a general description of how to locate your On-Board Diagnostics (OBD) port and how to install the device. Once installed, MetroSMART Ride should start reading data from your car within 10 minutes.
Is MetroSMART Ride device easy to install?
Yes! The device plugs into your vehicle’s OBD port.
What is an OBD port and where is it located in my vehicle?
The On-Board Diagnostics (OBD) port is the same port that mechanics use to diagnose vehicle trouble and engine problems. It is usually located underneath the driver’s side dashboard, often within 18 inches of the steering wheel.
If I have more than one vehicle, can I use the device in multiple vehicles?
Yes. Each vehicle must be compatible with MetroSMART Ride and have an OBD port. The user will be required to create a vehicle profile for each vehicle associated with the users account. If the device is unplugged from a vehicle, the device will appear offline. You will need a MetroSMART Ride device in each of the vehicles in order to track each vehicle.
How do I add more vehicles to my MetroSMART Ride account?
If you have purchased new MetroSMART Ride devices and would like to install them into additional vehicles on your account, go to the ‘Settings’ menu in the app, select ‘Cars’ and then tap on ‘Add a Car’. Follow the instructions to install each of the devices.
Can I connect multiple devices to my WiFi hotspot?
Yes. You can up to five Wi-Fi capable devices, such as smartphones, tablets and laptops. Data availability will depend on your rate plan.
How secure is MetroSMART Ride?
The device, communication, and app include security protections. The MetroSMART Ride device is a read-only device. It cannot write information to your vehicle’s computer or make changes to your vehicle’s functionality. All data communication between the device and the app occurs over a private cellular Virtual Private Network (VPN), which helps protect against unauthorized third-party access to those communications. The MetroSMART Ride app protects your information using industry standard 128-bit encryption – the same technology used by financial institutions.
What data does MetroSMART Ride capture from my vehicle?
The device captures vehicle telematics data such as acceleration and braking, speed, and RPM. The device also reports vehicle location via GPS and can report on common vehicle issues called Diagnostic Trouble Codes (DTC). For more information, please refer to the Terms and Conditions.
What do you do with my data?
Can people I don’t know connect to my MetroSMART Ride Wi-Fi hotspot?
No. Just like your home Wi-Fi network, a password is required to connect to your MetroSMART Ride Wi-Fi hotspot.
Will MetroSMART Ride drain my vehicle’s battery?
The MetroSMART Ride device goes into sleep mode when your vehicle is not in use, which conserves battery drain. However, we recommend unplugging the device if you plan to park your vehicle for several weeks at a time to help avoid battery drain.
Can I use a different SIM or cellular network with the device?
For security reasons, the MetroSMART Ride device is locked to the MetroPCS network and only accepts legitimate MetroPCS Micro-Sim cards purchased from MetroPCS or an authorized MetroPCS dealer. This is good.
Does MetroSMART Ride include Roadside Assistance?
Yes! MetroSMART Ride customers with qualifying plans and accepted Allstate’s terms and conditions will receive Roadside Assistance provided by Allstate at no additional cost.
What are the benefits that I get from Allstate Motor Club roadside assistance?
Services include Fuel delivery (not the cost of fuel), lockout service, battery boost, tire change and tow. For full details of what is included please visit Allstate.
Do I have to be the owner of the vehicle that the MetroSMART Ride is in to get roadside assistance?
No, but the vehicle does have to be associated with the account holder and if someone else owns the vehicle but has opted to provide you a MetroSmart Ride device the vehicle must have the plugged into OBD-II port and the user must have opted into Allstate’s terms and conditions.
Are there limits to what is covered under roadside assistance and if so what are they?
Yes, there is an annual limit on total benefits that can be used. Please see Allstate Motor Club for benefit details, exclusions, and limits at https://www.roadsidemobile.com/tac/metro.
What type of vehicles are or are not covered for roadside assistance? Will Allstate’s Roadside Assistance cover my motorcycle?
First, there has to be an OBD-II port for the MetroSMART Ride to be installed in. Motorcycles don’t have these and are therefore not eligible. To determine if your vehicle is compatible, check out the vehicle compatibility tool. Medium and heavy-duty class vehicles may not be compatible. 1996 and older vehicles not compatible.
What is the contact information for more questions?
FOR 24-HOUR TOLL-FREE EMERGENCY ROAD SERVICE- Call 1- 855-721-0072. For customer service, call 1-855-721-0072 7 a.m. to 7 p.m. CST Monday – Friday 8 a.m. to 3:30 p.m. CST Saturday.
For more information about Roadside Assistance from Allstate® Motor Club, please visit: https://www.roadsidemobile.com/tac/metro.
How many vehicles does MetroSMART Ride support on one account?
MetroSMART Ride supports a maximum of 24 vehicles per account. All vehicles can be easily accessed via the multi-vehicle selector drop-down menu on the home screen, or by tapping on ‘Cars’ in the ‘Settings’ menu.
NOTE: For the optimal MetroSMART Ride experience, it is strongly recommended that you only use one device per vehicle, per account. That means (1) MetroSMART Ride device installed for every vehicle that is on your account.
Which vehicle do I see when I launch the app?
The next time you launch MetroSMART Ride (after closing the app), you will be presented with the last vehicle that was selected. If you need to select another vehicle, simply use the drop-down vehicle selector menu or go to ‘Settings’ and choose the car from the list.
How does the multi-vehicle map feature work?
It’s really easy. Just tap on the map from the home screen and enter full screen map mode. The vehicle that is selected will be the dominant vehicle on the map but all of the other vehicles on your account will also be shown. You can use the drop-down vehicle selector to switch vehicles or you can just tap on the vehicle you want to engage with.
How do you set up multiple geofences and notifications?
Under the ‘Settings’ menu, tap on Geofences. From there, you can create new geofences or manage existing ones that you’ve already save.
How do you pull detailed trip reports?
From the home screen, move down the screen and tap on the ‘Trip History’ card. This will take you to your account’s Trip History section. To view a more detailed trip report, tap on a specific trip.
How do notifications work?
Notifications are managed on the phone in the ‘Settings’ section of the app. When a notification is set to on, every phone that is signed in with that account will receive the notification. Additional controls for notifications can be found by going into phone settings for app level controls.