IMPORTANT LEGAL NOTICE REGARDING THE RETIREMENT OF THE T-MOBILE 2G (GSM) NETWORK ON APRIL 2, 2024

We’re continuing to work to deliver a transformative 5G network experience from big cities to small towns and virtually everywhere in between. As part of this effort, we’ll be retiring the older T-Mobile 2G (GSM) network. We are committed to keeping our valued customers informed of network updates, and therefore we are providing you formal notice that T-Mobile is retiring its 2G (GSM) network on April 2, 2024.

As a customer with one or more 2G-dependent devices, you’ll need to replace your device before April 2, 2024 to be able to continue using your T-Mobile service without disruption, including the ability to make 911 calls depending on your location.

What does this mean for you?

• Voice – If your device is not LTE and Voice over LTE (VoLTE) capable, including VoLTE 911 capable, you will not be able to use your voice service, including making or receiving calls, with your current device.
• Data Only Devices – If your device is not LTE or 5G capable, you will not be able to use your data service with your current device.

To replace your 2G-dependent device(s) today, please visit your local Metro by T-Mobile store.

Thank you for being a Metro by T-Mobile customer,
Your Metro by T-Mobile team