[Skip to main content](https://www.metrobyt-mobile.com#content-main) [](https://www.metrobyt-mobile.com/) Log in [](https://www.metrobyt-mobile.com/) Search Search Submit search query Close out of search Recent Search0 recent searches Popular0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions Top Suggestions - [](https://www.metrobyt-mobile.com) undefined top suggestions - [Support](https://www.metrobyt-mobile.com/support) - [New to Metro](https://www.metrobyt-mobile.com/support/new-to-metro) New to Metro - [New to Metro](https://www.metrobyt-mobile.com/support/new-to-metro) - [Transfer number](https://www.metrobyt-mobile.com/support/metro-transfer-your-phone-number) - [Set Up Apple Watch](https://www.metrobyt-mobile.com/support/new-to-metro/apple-watch) - [myMetro app Set up](https://www.metrobyt-mobile.com/support/new-to-metro/metro-app-set-up) - [Set Up Samsung Watch](https://www.metrobyt-mobile.com/support/new-to-metro/samsung-watch) - [Account resources](https://www.metrobyt-mobile.com/support/account) Account resources - [Manage account](https://www.metrobyt-mobile.com/support/account/manage-account) - [Make a payment](https://www.metrobyt-mobile.com/support/account/payments) - [Change a number](https://www.metrobyt-mobile.com/support/account/number-change) - [Check usage](https://www.metrobyt-mobile.com/support/account/usage) - [Smartphone Equality](https://www.metrobyt-mobile.com/support/account/smartphone-equality) - [Suspend a line](https://www.metrobyt-mobile.com/support/account/suspend) - [Plans & Benefits](https://www.metrobyt-mobile.com/support/plans-add-ons) Plans & Benefits - [Change plans](https://www.metrobyt-mobile.com/support/plans-add-ons/change-plan) - [Change add ons](https://www.metrobyt-mobile.com/support/plans-add-ons/change-add-ons) - [T-Mobile Tuesdays](https://www.metrobyt-mobile.com/support/plans-add-ons/t-mobile-tuesdays) - [Scam Shield](https://www.metrobyt-mobile.com/support/plans-add-ons/scam-shield) - [Google One](https://www.metrobyt-mobile.com/support/plans-add-ons/google-one) - [T-Mobile Money](https://www.metrobyt-mobile.com/support/plans-add-ons/t-mobile-money) - [Messaging](https://www.metrobyt-mobile.com/support/plans-add-ons/messaging) - [Network Support](https://www.metrobyt-mobile.com/support/network) Network Support - [Wi-Fi Calling](https://www.metrobyt-mobile.com/support/network/wi-fi-calling) - [Network issues](https://www.metrobyt-mobile.com/support/network/network-issues) [Find a store](https://www.metrobyt-mobile.com/storelocator) [Help](https://www.metrobyt-mobile.com) Help - Chat with us - [1-888-8metro8](tel:1-888-8metro8) - [Online support](https://www.metrobyt-mobile.com/support) - [Contact us](https://www.metrobyt-mobile.com/contact-us) - [Learn about eSIM](https://www.metrobyt-mobile.com/resources/esim) - [Order tracking & activation](https://www.metrobyt-mobile.com/order-status) - [Order support](https://www.metrobyt-mobile.com/ordersupport) [Cart](https://www.metrobyt-mobile.com/shop/review) Search Search Submit search query Close out of search Recent Search0 recent searches Popular0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions Top Suggestions - [](https://www.metrobyt-mobile.com) undefined top suggestions My account [Log in](https://www.metrobyt-mobile.com/my-account/sign-in?INTNAV=tNav%3ALogIn) [Back to my account](https://www.metrobyt-mobile.com/my-account/dashboard?INTNAV=tNav%3ABackToMyAccount) - [Enroll in AutoPay](https://www.metrobyt-mobile.com/login/sign-in?callback_uri=https%3A%2F%2Fwww.metrobyt-mobile.com%2Fmy-account%2Fprofile) - [View account history](https://www.metrobyt-mobile.com/my-account/history?INTNAV=tNav%3AMyaccount%3AViewaccounthistory) - [Add a New Line](https://www.metrobyt-mobile.com/login/sign-in?flow=AAL) - [Profile](https://www.metrobyt-mobile.com/my-account/profile) - [Account history](https://www.metrobyt-mobile.com/my-account/history) - [Logout](https://www.metrobyt-mobile.com/my-account/sign-out) - [Upgrade](https://www.metrobyt-mobile.com/login/start?flow=UPG) [](https://www.metrobyt-mobile.com) # Network or Signal Issues Use these helpful troubleshooting steps to resolve some common issues that may impact your network signal. - [Try this first](https://www.metrobyt-mobile.com#Section1) - [Next steps](https://www.metrobyt-mobile.com#Section2) - [Report location](https://www.metrobyt-mobile.com#Section3) - [Contact us](https://www.metrobyt-mobile.com#Section4) ## Try this first ### Check the following common causes 1. Your line is active. 2. You're in a [covered area](https://www.metrobyt-mobile.com/coverage/coverage-map "Coverage map"). 3. Airplane mode is turned off. 4. Wi-Fi Calling is turned off. If the problem happens when Wi-Fi calling is on, follow [Wi-Fi Calling](http://www.metrobyt-mobile.com/support/network/wi-fi-calling "Wi-Fi Calling support") problems instead. 5. The copper plating on your SIM card has no chips or discoloration. If it does, [contact us](https://www.metrobyt-mobile.com/contact-us "Contact Metro customer service") from a device that has service if you have one, or visit a Metro store for a replacement. If your device meets the criteria and you still have no signal, proceed with the next troubleshooting steps. ## Check the following common causes ## Next steps ### Troubleshoot signal and service errors 1. Restart your device and check for signal bars. 2. Change Wi-Fi Calling preferences to Cellular Preferred or Cellular Only to prevent Wi-Fi Calling issues from interfering with the signal. 3. Turn off Wi-Fi to make sure you're using the cellular network. 4. Set the device Network mode to Auto. 5. Remove any cases or covers from the device. 6. (Apple only) Reset network settings (select Settings > General > Reset > Reset Network Settings) and verify the T-Mobile Carrier Settings are up-to-date. You can do this over Wi-Fi. [Update your carrier settings on your iPhone or iPad - Apple Support.](https://support.apple.com/en-us/HT201270 "Apple Support: update carrier settings ") 7. Update the device software to the latest version. You can do this over Wi-Fi. 8. Perform a manual network selection for networks your device can connect to. If you experience: - Registered to T-Mobile network, but no signal: The problem is likely low or no coverage. If the coverage map showed good coverage, try switching to 2G or turning off LTE. - T-Mobile network is not available: The problem is likely no coverage. If the coverage map showed good coverage, perform a master reset. - T-Mobile network is available but cannot connect: We'll need to check your SIM card when you contact us. - Network selection gets stuck or gives error: Perform a master reset. If that doesn't help, we'll check your SIM card when you contact us. 9. Check for signal. If the phone still has no signal bars or shows a "no service" error after you've worked through these troubleshooting steps, [contact us](https://www.metrobyt-mobile.com/contact-us "Contact Metro Customer Service") from a device that has service, or visit a Metro store. ## Troubleshoot signal and service errors ## Report location ### Is your location without service? Restart your device. If that doesn't help, follow the troubleshooting steps on this page to take care of any other potential problems. If you're still experiencing issues, [contact us](https://www.metrobyt-mobile.com/contact-us "Contact Metro Customer Service") from a device that has service if you have one, or visit a Metro store to report the problem. ## Is your location without service? ## Need more help? Visit our Metro by T-Mobile Support site and fix the most common issues, right from your device! If you still have questions, contact us. 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