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# Wi-Fi Calling
Wi-Fi Calling lets you call or text on Wi-Fi networks with your Metro by T-Mobile phone number, extending your coverage and keeping you connected!
- [Set up Wi-Fi Calling](https://www.metrobyt-mobile.com#Section1)
- [Prevent unexpected usage](https://www.metrobyt-mobile.com#Section2)
- [Contact us](https://www.metrobyt-mobile.com#Section5)
## Set up Wi-Fi Calling
### To begin using Metro by T-Mobile Wi-Fi Calling:
1. Make sure you have an active account: The service connects through Metro by T-Mobile service and uses your phone number, so your account must be active.
2. Set up your E911 address. Before you can use Wi-Fi Calling, you need to set up an e911 address on your account in case your location doesn't show up automatically to a 911 dispatcher. [Log in to My Account online](https://www.metrobyt-mobile.com/login/sign-in "Log in to My Account"), select __My Account drop-down__, select __Profile__. Select the __expand arrow__ in the Home Address field. Enable the checkbox “This is my e911 address", then select __Submit__.
3. Verify your device supports Wi-Fi Calling in your device Settings. Most devices include Wi-Fi calling through Metro by T-Mobile.
4. Connect to an available Wi-Fi network.
5. You must be able to stay connected to the internet on a Wi-Fi network.
[Set up E-911 address , opens in a new window](https://www.metrobyt-mobile.com/login/sign-in)
## To begin using Metro by T-Mobile Wi-Fi Calling:
## Prevent unexpected charges
### Need to know: If your Wi-Fi connection drops for a moment or you move outside its range, your calls may switch to cellular networks. This means unexpected charges may occur.
- Make sure your device shows a Wi-Fi Calling icon in its status bar before making calls or sending messages.
- Try one of the following, if your device supports it:
- Set Wi-Fi Calling to handle all calls, which will turn off the device's cellular connection. Review device procedures for Wi-Fi Calling - check for Wi-Fi only or Never use Cellular Network setting.
- Set Airplane mode to on, then turn on Wi-Fi and Wi-Fi Calling.
- Turn off roaming data in device settings.
- You will lose service when moving out of the Wi-Fi range.
- This does not prevent charges from international VPN networks and VPN connections.
## Need to know: If your Wi-Fi connection drops for a moment or you move outside its range, your calls may switch to cellular networks. This means unexpected charges may occur.
## Need more help?
Visit our Metro by T-Mobile Support site and fix the most common issues, right from your device! If you still have questions, contact us.
[Metro Support](https://www.metrobyt-mobile.com/support) [Contact us , opens in a new window](https://www.metrobyt-mobile.com/contact-us)
## Need more help?
Survey Link
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- ### About
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- [Why Metro?](https://www.metrobyt-mobile.com/benefits)
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- ### Support
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- [Account Protection](https://www.metrobyt-mobile.com/support/security/how-to-avoid-account-takeover-fraud)
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- [Keeping Customers Safe](https://www.metrobyt-mobile.com/resources/keeping-customers-safe-connected)
- ### Legal
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- ### Benefits
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- ### Devices
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- [Apple iPhones](https://www.metrobyt-mobile.com/cell-phones/brand/apple)
- [Android Phones](https://www.metrobyt-mobile.com/cell-phones/osy/android#INTNAV=fNav:Devices:AndroidPhones)
- [Tablets](https://www.metrobyt-mobile.com/tablets)
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- ### Plans
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- [Accessibility](https://www.t-mobile.com/responsibility/consumer-info/accessibility-policy?INTNAV=fNav%3AAccessibility)
- [Open Internet](https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service?INTNAV=fNav%3AOpenInternet)
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- [Consumer Health Data Privacy Policy](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice.html?INTNAV=fNav%3AConsumerHealthDataPrivacyPolicy#health-data-privacy-notice)
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© 2026 T‑Mobile USA, Inc.
## To begin using Metro by T-Mobile Wi-Fi Calling:
## Need to know: If your Wi-Fi connection drops for a moment or you move outside its range, your calls may switch to cellular networks. This means unexpected charges may occur.
## Need more help?