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# Metro by T-Mobile Phone Unlock Policy
__Unlocking your mobile wireless device__
When purchasing a mobile device from a wireless carrier, the device is generally programmed to operate only on that carrier’s network. To use the mobile device on with service from another carrier, it must first be unlocked.
We're committed to providing you with clear information about unlocking your mobile device.
If you purchased your device from Metro by T-Mobile or if you have a Metro by T-Mobile authorized device, please follow the steps outlined below to determine your eligibility for device unlocking and to unlock the device. To unlock a mobile wireless device which was not sold or authorized by Metro by T-Mobile, you will need to contact the mobile carrier, manufacturer, or retailer that sold you the device.
__Metro by T-Mobile’s approach to device unlocking__
Once a device becomes eligible for unlocking (eligibility requirements are described below), it will automatically be remotely unlocked within two business days by Metro by T-Mobile.
Some devices cannot be remotely unlocked by Metro by T-Mobile. In these cases, Metro by T-Mobile will send a notification to the device within two business days of it becoming eligible. The notification will explain the next steps to take to complete the unlock process.
If you received a notification that your device is eligible to be unlocked, and you need instructions for completing the unlocking process, [click here](https://www.metrobyt-mobile.com#unlock).
__Unlock eligibility requirements__
We unlock mobile devices that meet the following eligibility criteria free of charge:
- The device must be purchased from Metro by T-Mobile.
- The device must not be reported as lost, stolen or blocked.
- Three hundred sixty-five (365) days must have passed since the device’s activation date.
__Military exceptions__
Deployed military personnel who are customers in good standing are eligible to have their devices unlocked upon provision of deployment papers. Please Contact us at 888-863-8768 for more details.
Error Message Information/Troubleshooting
Device not recognized by your service provider. Please call customer care. Rooting your device will disable the unlock application.
Download the latest Metro by T-Mobile software to continue.
Data corrupted during transfer. Please try again. Error during data transfer. Please try again. Ensure the device has stable mobile signal or connect to WiFi.
Restart the device and try again.
Server not responding. Please try again later. No response is received from the server.
Try using an alternate internet connection.
Failure in processing the request. Please reboot device and try again. Ensure that your device has sufficient memory.
Restart the device and try again.
No internet connection available. Please try again when internet connection is available. No internet connection is available:
Device is not connected to 3G/4G LTE/5G.
Please use WiFi or connect to cellular network.
Unable to connect to the server at this time. Please try back again later.
Unlock Failed: This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care.
No response is received from the server.
Try using an alternate internet connection.
The device is not eligible for unlock.
Unlock Failed : System maintenance error, try again later. System Maintenance is currently underway wait and try again later.
Failure in applying the unlock settings. Please try again. The device must be connected to the mobile network (including domestic and international roaming).
Disconnect from Wi-Fi and try again.
August 11, 2025
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- ### Benefits
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- ### Devices
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- [Apple iPhones](https://www.metrobyt-mobile.com/cell-phones/brand/apple)
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- ### Plans
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- [Open Internet](https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service?INTNAV=fNav%3AOpenInternet)
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© 2026 T‑Mobile USA, Inc.