Information on Billing for Third-Party Services
Certain third parties besides Metro by T-Mobile have the ability to place charges on your account for services. You may access these services and authorize the payment of these charges through your phone or online account.
We make it easy to know what charges on your statement are from third parties.
Metro by T-Mobile also provides customers, at no additional cost, with the ability to block the placement of charges for third-party services on your account.
Blocking Options for Third-Party Services
Metro by T-Mobile provides customers with the ability to block the placement of charges for third-party services on your account at no additional cost:
To block purchases from third parties call us at (888) 863–8768.
You should, at all times, protect all passwords and Personal Identification Numbers ("PINs") associated with your account.
The above options are available to you at any time and at no additional cost. Please contact customer care at (888) 863–8768 if you have any questions or want help taking advantage of the blocking options.
Frequently Asked Questions for Third-Party Services
Q: What third-party services may I access using my account?
A: In addition to the high-quality voice, text, and data services provided by Metro by T-Mobile, you can access other features and services provided by third parties to which Metro by T-Mobile extends billing privileges.
Q: I am not interested in being able to purchase third-party services using my account. Is there a way to block access and thereby prevent these charges from appearing on my bill?
A: To block purchases from third parties call us at (888) 863–8768.
Q: Is there a charge for these blocking options?
A: No. These options are available to you at any time and at no additional cost.
Q: Who do I contact to implement a blocking option?
A: Please call customer care at (888) 863–8768 if you have any questions or want help taking advantage of the blocking options.
Q: Is there anything else that I can do to prevent unauthorized charges?
A: You should always protect all passwords and PINs associated with your account.