Stay connected with voice calls
to and from the smartwatch
with approved contacts
set up by you in the app.
Your child can send calls or
emergency urgent instant alert
messages to the primary contact
and other guardian contacts with
the push of a button.
To communicate with the device, must be
turned on and in an area with coverage.
Not compatible with our 600mHz signal.
Keep tabs on your child's location
in real time and set Safe Zones to
get alerts when they enter or
leave the designated area.
Location information is approximate & may not
always be available. See full terms.
In-app voice and
Communicate quickly with
recorded voice messages, typed
messages and preset messages.
Secure family network
This is the perfect device to give to
your child before they're ready for a
smartphone. Rest easy knowing they
can only communicate with contacts
approved by you in the app. Plus,
they get voice and instant messaging
without access to the Internet, apps,
or social media.
How it works
This GPS-enabled smartwatch comes with
customizable parental controls and a
simplified talk and instant messaging feature
for children. Plus, emergency alert
message and parent-approved contacts
make the TIMEX® FamilyConnect™ the
safe way to keep in touch with your kids.
Check out what's included in the box
It's time to play!
Download the TIMEX® FamilyConnect™ mobile app on your
smartphone to complete setup. Once the smartwatch is fully charged
and disconnected from the dock, you'll be prompted to open the app on
your phone. Access the Quick Reference Guide for more information.
Frequently Asked Questions
What is TIMEX® FamilyConnect™ smartwatch?
The watch is designed for kids, so it’s easy to use. Allows you to call, instant message, & voice message between the smartwatch and the parent TIMEX® FamilyConnect™ mobile app using a private, secure network. Makes it easy to know if your family is safe, secure, and accessible.
Who is eligible to get the TIMEX® FamilyConnect™at Metro® by T-Mobile?
Any new and existing customers that add a line to an existing Metro® by T-Mobile account, no standalone rate plan.
Why should I get the TIMEX® FamilyConnect™ smartwatch at Metro® by T-Mobile?
Metro by T-Mobile is the only prepaid carrier to offer the TIMEX® FamilyConnect™ smartwatch, which offers a suite of features perfect for children ages 5 --10 who aren’t ready for a phone but need to stay connected with their friends and family. The TIMEX® FamilyConnect™ mobile app offers Parents a way to see their child’s location and communicate with their kid with a fun device their children will love.
Connected Device Instant Rebate: For a limited time at participating Metro by T-Mobile stores, purchase a TIMEX FamilyConnect device and activate a new line of Metro service on that device and receive an instant $80 rebate off full retail price. Limit two (2) connected device instant rebates per account/household. Provided in form of credit against regular purchase price at time of sale and has no cash value. See store associate for complete details. Sales tax not included and is collected in accordance with state and local laws. Certain restrictions apply. Offer available while supplies last. No rain checks. Connected device service requires at least one line of Metro voice service.
Connected Device Redemption Rebate: Offer not valid in CT, RI or Miami-Dade County, FL. While supplies last, at participating Metro by T-Mobile stores, purchase a TIMEX FamilyConnect device and activate a new line of Metro service on that device and receive a $30 virtual Visa prepaid gift card after submission of a properly completed redemption form and satisfaction of all offer requirements. Limit two (2) total Connected Device Redemption Rebates per account/household. See store associate or metrobyt-mobile.com/redemption for redemption rebate forms, rebate eligibility requirements and complete details. Sales tax not included and is collected in accordance with state and local laws. No rain checks. Certain restrictions apply.
General: $15 activation fee/line. Not all phones or features available on all service plans. Certain restrictions apply. Coverage and services not available everywhere. Rates, services, coverage, and features subject to change. Phone selection and availability may vary. Screen images simulated and subject to change. Metro by T-Mobile features and services for personal use only. Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. See store or metrobyt-mobile.com for details, coverage maps, restrictions and Terms and Conditions of Service (including arbitration provision). Metro and other words, slogans, designs and devices are registered or unregistered trademarks of T-Mobile USA, Inc. All other brands, product names, company names, trademarks, service marks, and other intellectual property are the properties of their respective owners. Copyright ©2020 T-Mobile USA, Inc.