Two-way calling
Stay connected with voice calls
to and from the smartwatch
with approved contacts
set up by you in the app.
SOS alert
Your child can send calls or
emergency urgent instant alert
messages to the primary contact
and other guardian contacts with
the push of a button.
To communicate with the device, must be
turned on and in an area with coverage.
Not compatible with our 600mHz signal.
Real-time
location sharing
Keep tabs on your child's location
in real time and set Safe Zones to
get alerts when they enter or
leave the designated area.
Location information is approximate & may not
always be available. See full terms.
In-app voice and
instant messaging
Communicate quickly with
recorded voice messages, typed
messages and preset messages.
Secure family network
This is the perfect device to give to
your child before they're ready for a
smartphone. Rest easy knowing they
can only communicate with contacts
approved by you in the app. Plus,
they get voice and instant messaging
without access to the Internet, apps,
or social media.
How it works
This GPS-enabled smartwatch comes with
customizable parental controls and a
simplified talk and instant messaging feature
for children. Plus, emergency alert
message and parent-approved contacts
make the TIMEX® FamilyConnect™ the
safe way to keep in touch with your kids.
Check out what's included in the box
It's time to play!
Download the TIMEX® FamilyConnect™ mobile app on your
smartphone to complete setup. Once the smartwatch is fully charged
and disconnected from the dock, you'll be prompted to open the app on
your phone. Access the Quick Reference Guide for more information.
Frequently Asked Questions
What is TIMEX® FamilyConnect™ smartwatch?
The watch is designed for kids, so it’s easy to use. Allows you to call, instant message, & voice message between the smartwatch and the parent TIMEX® FamilyConnect™ mobile app using a private, secure network. Makes it easy to know if your family is safe, secure, and accessible.
Who is eligible to get the TIMEX® FamilyConnect™at Metro® by T-Mobile?
Any new and existing customers that add a line to an existing Metro® by T-Mobile account, no standalone rate plan.
Why should I get the TIMEX® FamilyConnect™ smartwatch at Metro® by T-Mobile?
Metro by T-Mobile is the only prepaid carrier to offer the TIMEX® FamilyConnect™ smartwatch, which offers a suite of features perfect for children ages 5 --10 who aren’t ready for a phone but need to stay connected with their friends and family. The TIMEX® FamilyConnect™ mobile app offers Parents a way to see their child’s location and communicate with their kid with a fun device their children will love.
Qualifying Customer Rebate Offer: Available only to customers informed of their eligibility for offer by Metro By-T-Mobile. For a limited time at participating Metro by T-Mobile stores, purchase a TIMEX FamilyConnect device and activate a new line of service on that device and receive an instant $40 rebate off full retail price Limit one (1) per account/household.
Instant Rebates: Provided in form of credit against regular purchase price at time of sale and have no cash value. See store associate for complete details. Sales tax not included and is collected in accordance with state and local laws. Certain restrictions apply. No rain checks. Offer available while supplies last.
TIMEX FamilyConnect: For most features, qualifying service, the TIMEX app, & a compatible smartphone are required. To communicate with the TIMEX device it must be turned on and in an area with coverage; not compatible with our 600MHz signal. Not intended for use outside US/CA/MX. Location information is approximate & may not always be available. Intended to be used by a child and monitored by a parent or legal guardian; use as intended and only for lawful purposes. You agree TIMEX can collect and use information from the device and app as described in the TIMEX Privacy Policy. Terms and conditions of service (including arbitration provision) at Metrobyt-mobile.com.
General: $15 activation fee per line. Not all devices or features available on all service plans. Coverage and services not available everywhere. Rates, services, coverage, and features subject to change. Phone selection and availability may vary. Screen images simulated and subject to change. Metro features and services for personal use only. See store or metrobyt-mobile.com for details, coverage maps, restrictions and Terms and Conditions of Service (including arbitration provision). Metro and other words, slogans, designs and devices are registered or unregistered trademarks of T-Mobile USA, Inc. All other brands, product names, company names, trademarks, service marks, and other intellectual property are the properties of their respective owners. Certain assets (c) 2019 Timex Group USA, Inc. TIMEX and FAMILY CONNECT are trademarks of Timex Group USA, Inc. © 2020 T-Mobile USA, Inc.