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In-store services at Metro 1611 Douglas Blvd

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Roseville, CA to switch or get help with your prepaid service.

Featured reviews at Metro by T-Mobile 1611 Douglas Blvd

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Shannon Sawyer
March 7, 2024, 8:04 p.m.
I have been to this Metro in the past and have had really poor customer service. I have had the staff rush me out the door, brushed off my questions, and talk down at me making me feel like a dingdong. Not this time. I was helped by such a positive gentleman named Leo. Leo spoke with confidence and he encouraged others to speak with confidence. He has that, "You can do anything if you set your mind to it!" demeanor about himself. He made sure that I understood how to navigate smoothly with my new device. He was able to answer all the questions that I had about charging it, storage on the device, and even put the screen cover on it for me, And explained the importance of having insurance. In all the years I have never had anyone ever tell me that insurance was even an opinion. The one thing I really noticed was how helpful he was with all the other customers. He really took his time with everyone making sure they left satisfied. No question was too big or too small. However, he was able to get the folks in and out in a timely manner. Leo was so polite and so approachable. He was the only team member working during that time when customer anxieties were super high, yet he managed with grace, and positivity. It really was the best experience I have had with Metro and I have been a customer for a million years. THANK YOU LEO!!! View on Google
Diana Yang
Feb. 26, 2024, 9:37 p.m.
The customer service provided by Metro PCS is top-notch, and they consistently offer great deals! I was able to successfully transfer both my sister and my line to Metro PCS without any complications. Leo assisted us and the process was very smooth as we wait patiently. Upon waiting, Leo was able to help me and my sister secure an even better deal by saving $20 each! I was surprised and happy because these deals aren't really given unless asked, yet Leo was very generous and selfless to offer these deals as it helped me a lot especially being a broke college student. I wish him and his colleagues get the recognition they deserve and success! View on Google
Cerise Hitzemann
Jan. 19, 2024, 12:45 a.m.
Leo made my day!! What a nice man. He went above and beyond to help me. He saw that yesterday was my Birthday and even fixed my account. View on Google