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In-store services at Metro by T-Mobile 1401 Avenue Z

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in - to switch or get help with your prepaid service.

Additional information about Metro by T-Mobile 1401 Avenue Z

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 1401 Avenue Z

Frank Reyes
Aug. 18, 2026, 8:59 p.m.
“I had an incredible experience at this Metro by T-Mobile location on Avenue Z! The customer service here is top-notch. The staff was super welcoming, patient, and knowledgeable. They took the time to explain all the plan options and helped me upgrade my phone seamlessly without any hassle or hidden surprises. You can tell they truly care about their customers and providing great hospitality. Highly recommend coming to this store for all your phone needs!" View on Google
Nadiia Berezenko
Aug. 18, 2026, 4:24 p.m.
Great Service by Alex and Great Hospitality. View on Google
Semen Feldman
Aug. 7, 2026, 3:20 p.m.
Greater customer service and they gave me the best deal. The sales rep are great explaining everything and saving a lot for me. Every time they gave a good deal View on Google
Astrida Cimdins
Aug. 6, 2026, 11:33 p.m.
I went to Metro with some anxiety, to replace a very old phone. It turned out to be a very positive experience. Karthix was exemplary. He spent much time with me, very patiently answering my many inquiries. View on Google

Locations near Metro by T-Mobile 1401 Avenue Z

Authorized Retailer
Metro by T-Mobile 370 Neptune Ave
0.8 miles away
4.6
Authorized Retailer
Metro by T-Mobile 1823 Avenue U
0.8 miles away
Authorized Retailer
Metro by T-Mobile 292 Brighton Beach Ave
0.9 miles away
4.5

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.