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Metro by T-Mobile 11100 Lorain Ave

★★★★★ 4.1
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Metro by T-Mobile 11100 Lorain Ave

Open - 9:00 am - 8:00 pm
4.1 ★
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Open

Thurs: 9:00 am - 8:00 pm

Fri: 9:00 am - 8:00 pm

Sat: 9:00 am - 8:00 pm

Sun: 12:00 pm - 5:00 pm

Mon: 9:00 am - 8:00 pm

Tues: 9:00 am - 8:00 pm

Wed: 9:00 am - 8:00 pm

11100 Lorain Ave Cleveland, OH 44111
    • One line unlimited 5G $20

    That's 50% off
    Unlimited 5G.

    AND no activation fees.
    Get one line of unlimited 5G for $20/mo., when you prepay for 6 months. Bring your phone and shop online or in store.
    Get the details
    50% savings versus $40 Period plan. $120 upfront payment required. If you use a lot of data, more than 35GB/mo., you may notice slower speeds when our network is busy.
    MEXICO UNLIMITED INCLUDED

    Get unlimited calls & texts from the U.S. to Mexico.

    AND get the new Samsung Galaxy A17 5G for FREE.

    AND pay no activation fees. That's like $250+ in your pocket. When you join Metro on the $40 Period plan and bring your number. Visit your Metro store for details.

    Get one line of unlimited 5G for $20/mo., when you prepay for 6 months. Bring your phone and shop online or in store.

    Get directions
    $250+ based on Metro device discount and waived activation fee. Activate in store.
    Llamadas y textos a México sin límites incluidos
    Llamadas y textos a México sin límites incluidos
    MEXICO UNLIMITED INCLUDED

    Get unlimited calls & texts from the U.S. to Mexico.

    AND get the new Samsung Galaxy A17 5G for FREE.

    AND pay no activation fees. That's like $250+ in your pocket. When you join Metro on the $40 Period plan and bring your number. Visit your Metro store for details.

    Get one line of unlimited 5G for $20/mo., when you prepay for 6 months. Bring your phone and shop online or in store.

    $250+ based on Metro device discount and waived activation fee. Activate in store.

    Featured products at Metro by T-Mobile 11100 Lorain Ave

    iPhone 13
    Apple
    iPhone 13
    4163
    $49.99 $629.99
    Generally carried
    Galaxy A17 5G
    Samsung
    Galaxy A17 5G
    $0.00 $229.99
    Generally carried
    iPhone 16e
    Apple
    iPhone 16e
    $99.99 $599.99
    Generally carried
    Galaxy A16 5G
    Samsung
    Galaxy A16 5G
    $0.00 $189.99
    Generally carried
    moto g - 2026
    Motorola
    moto g - 2026
    $0.00 $189.99
    Generally carried
    moto g play - 2026
    Motorola
    moto g play - 2026
    $0.00 $139.99
    Generally carried
    Shop all products
    Metro by T-Mobile 11100 Lorain Ave - 11100 Lorain Ave

    In-store services at Metro by T-Mobile 11100 Lorain Ave

    Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Cleveland, OH to switch or get help with your prepaid service.

    No activation fees. Metro has your back.

    Join Metro at your local Metro store and enjoy taxes and fees included with your plan.
    Get directions
    If you use a lot of data, more than 35GB/mo., you may notice slower speeds when our network is busy. Video streams in SD.

    Additional information about Metro by T-Mobile 11100 Lorain Ave

    IDs Accepted
    • US State issued drivers license
    • US Passport or Permanent Resident Card (Green Card)
    • State ID
    • International student visa with passport (Visa types: M, J, F)
    • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
    • Employment Authorization Document (EAD)
    • US Military ID

    Featured reviews at Metro by T-Mobile 11100 Lorain Ave

    Leave a review Google
    Lorenzo Allen
    May 27, 2026, 5:24 p.m.
    Adam is one of the best salesman I’ve been with I highly recommend. Quick, good customer service, Great overall experience View on Google
    Clientele Holdings
    May 27, 2026, 3:07 p.m.
    The 2 reviews below mine are not real reviews! I witnessed this whole situation and this is why I have come on here! Adam is a very helpful young man! The man came in frustrated about his tablet being broken and not repairable adam gave him a ipad for 100$! YES 100$ and the man continued to complain and disrespected adam. Adam asked him nicely to leave because he was being disrespectful and he did not want to leave and adam threated to call 911 if he did not want to leave. the man threated adam with bad google reviews so that is why i came on here to protect adams name! Adam is a really good guy and looks out for the whole community! View on Google
    Ratt Woods
    May 21, 2026, 1:52 a.m.
    If I could give this place a 10 star I would!! Adam is above & beyond the FREAKIN' BEST!! I had a small issue with my phone, he helped me & fixed it in just a few minutes!! He also put all my apps, so that I can easily access them, without me even asking!! There is also a nice gentleman working there that opened the door for me before I even reached the door.. Very positive, experience at this business!! This is the only store that I will come to from now on, & I will tell my friends, & anyone who needs a phone store, about this place!! Adam you ROCK 🐭 View on Google
    Erica Hannon
    May 19, 2026, 6:07 p.m.
    My phone ended up almost completely destroyed inside and Adam helped me for a week straight to try and fix it before I had to get a new one. He really went above and beyond to help me out and I really appreciate it. His customer service is top notch even on a busy day. View on Google

    Locations near Metro by T-Mobile 11100 Lorain Ave

    Authorized Retailer
    Metro by T-Mobile 9745 LORAIN AVE
    0.7 miles away
    4.6
    View
    Authorized Retailer
    Metro by T-Mobile 13604 Lorain Ave
    1.3 miles away
    4.8
    View
    Authorized Retailer
    Metro by T-Mobile 12504 Detroit Ave
    1.6 miles away
    View

    Got Questions about Metro by T-Mobile Stores?

    Metro by T-Mobile has multiple ways to make your payment, including: 

    • In-store 
    • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
    • Using the MyMetro app 
    • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
    • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

    If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

    Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

    Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

    Check out our latest deals at https://www.metrobyt-mobile.com/deals.

    Please check with your local Metro by T-Mobile store or view our online inventory.

    You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

    Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

    You can find accessories for your phone at your local Metro by T-Mobile store.

    Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.