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Metro by T-Mobile 3027 Merle Hay Rd - 3027 Merle Hay Rd
Metro by T-Mobile 3027 Merle Hay Rd - 3027 Merle Hay Rd
Metro by T-Mobile 3027 Merle Hay Rd - 3027 Merle Hay Rd

In-store services at Metro by T-Mobile 3027 Merle Hay Rd

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Des Moines, IA to switch or get help with your prepaid service.

Additional information about Metro by T-Mobile 3027 Merle Hay Rd

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 3027 Merle Hay Rd

Randy Ward
July 15, 2026, 5:26 p.m.
Even though they are owned now by T-Mobile I still use their service. Gabriella was very helpful as there was kind of a complicated situation with giving a new phone. View on Google
Molly pasíon
July 14, 2026, 4:40 p.m.
I went inside to get my son a replacement phone and there was like no one in the store and I was really happy about that because wow it’s a nightmare when there’s too many people in there and I just had a really good experience I was in and out within like 30 minutes or so. Gabriella was the lady that assisted me today and she was wonderful. She even got me a really good coupon and I saved a lot more money than I thought so I got a phone case and a screen protector as well and I was still under the amount of money in which I was planning on spending today so I’m very happy about that. We’ll definitely return to this location again. View on Google
Shamycheal Baker
July 12, 2026, 5:32 a.m.
I had an outstanding experience thanks to Deandre and Gabriella! From the moment I walked in, they both made the entire process smooth, easy, and stress-free. Deandre took the time to understand what I was looking for, helped me choose the best phone for my needs, and made sure I got a great plan. He was knowledgeable, professional, and provided exceptional customer service every step of the way. Gabriella was just as incredible. She patiently helped transfer my phone number to my new phone and made sure everything was set up correctly before I left. She took her time, answered all of my questions, and made the entire process feel effortless. Both Deandre and Gabriella went above and beyond to make sure I was well taken care of. Their professionalism, patience, and genuine care for their customers really stood out. It’s not often you receive customer service this great, and they made my experience an excellent one from start to finish. I highly recommend this Metro by T-Mobile location because of the amazing service they provide. Thank you both for making my new phone experience such a positive one! View on Google
Felicia Sunh
June 17, 2026, 11:34 p.m.
Gabriela did a great job, so patient and very helpful with everything and explain all, she explain everything carefully and I'm more confident switching to Metro! View on Google
Barb Daniels
June 9, 2026, 4:33 p.m.
Came in for the FREE TUESDAY swag,Deondre, helped me get into a cheaper plan, a new phone and got a lot of FREE SWAG. Enjoyed the experience and Deondre was very knowledgeable and he was kind. View on Google

Locations near Metro by T-Mobile 3027 Merle Hay Rd

Authorized Retailer
Metro by T-Mobile 1016 University Ave
3.1 miles away
4.5
Authorized Retailer
Metro by T-Mobile 100 E Euclid Ave
4.1 miles away
4.3
Authorized Retailer
Metro by T-Mobile 1534 E Grand Ave
5.7 miles away
4.5

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.