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Featured products at Metro by T-Mobile 12619 Wisteria Dr
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Additional information about Metro by T-Mobile 12619 Wisteria Dr
IDs Accepted
- US State issued drivers license
- US Passport or Permanent Resident Card (Green Card)
- State ID
- International student visa with passport (Visa types: M, J, F)
- Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
- Employment Authorization Document (EAD)
- US Military ID
Featured reviews at Metro by T-Mobile 12619 Wisteria Dr
Voncia
Excellent Service and Seamless T-Mobile Tuesdays Transaction
I recently visited this T-Mobile location specifically to redeem my T-Mobile Tuesdays items, and I was genuinely impressed. The entire transaction was seamless and quick, demonstrating efficiency and great customer focus from the staff. I was in and out in no time, which is exactly what you hope for during these quick promotional visits.
Beyond the seamless redemption, the representative was highly attentive. When I mentioned the ongoing connection issues I’ve been experiencing since relocating to the East Coast, they provided clear, helpful guidance, advising me to contact customer service directly to address the network issue. This proactive and informative approach was greatly appreciated.
The only significant downfall—and this is feedback aimed at T-Mobile’s national operations rather than this specific team—is the widespread consumer confusion caused by the current structure. It became clear that every location is franchised and not directly connected to corporate, which complicates things when trying to resolve issues like mine that span network or billing departments. While the local staff did their absolute best, this corporate disconnect creates an unnecessary barrier for customers seeking comprehensive support.
Overall, the team at this store deserves five stars for their efficiency, helpfulness, and pleasant demeanor. They made my visit easy and informative, and I highly recommend this specific location for any in-store needs.
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Charmaine P
So tonight my brother & I walk in @6:45p, I thought the store closed at 8p but it actually closed @ 7p. Ms. Yamu gave use incredible customer service, was very patient w/us & explained the different plans, different phones & we ended up w/FREE Tablet!! . After a horrible experience at AT&T just a couple hours earlier to this "royal treatment" made our entire day better!!‼️ Thanks for helping w/our new Family Plan & we saved tons of money 😁 Metro PCS give that woman a raise🤑🤑
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juan camilo isaza laverde
Amazing please , they help me with everything specially Sophia and Carolina , they speak English and Spanish, that was really helpful
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David Garcia Penaranda
I recently visited this store and was really impressed with the experience. The service was top-notch—fast, reliable, and exactly what I needed. What stood out most, though, was the staff. The employees were incredibly helpful and patient, taking the time to answer all my questions and guide me through my options. They showed a genuine aptitude for problem-solving, making sure I left with a plan and device that fit my needs perfectly. It’s clear they care about their customers, and it made the whole process so easy and stress-free. Highly recommend this location for anyone looking for great service and a team that goes above and beyond!
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Locations near Metro by T-Mobile 12619 Wisteria Dr
Authorized Retailer
Metro by T-Mobile 19703 Frederick Rd
1.3 miles away
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Sat: 10:00 am - 7:00 pm
- (301) 637-9761
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19703 Frederick Rd
Germantown, MD 20876
Authorized Retailer
Metro by T-Mobile 9989 Stedwick Rd
2.9 miles away
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Sat: 10:00 am - 7:00 pm
- (301) 857-8888
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9989 Stedwick Rd
Gaithersburg, MD 20886
Authorized Retailer
Metro by T-Mobile 210 N Frederick Ave
3.7 miles away
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Sat: 10:00 am - 8:00 pm
- (240) 477-7185
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210 N Frederick Ave
Gaithersburg, MD 20877