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In-store services at Metro 67 S Airport Dr

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Highland Springs, VA to switch or get help with your prepaid service.

Featured reviews at Metro by T-Mobile 67 S Airport Dr

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Amanda Renee Franklin
March 20, 2024, 1:09 a.m.
Today my mother had a very disappointing experience at Metro PCS in Highland Springs, specifically with a store manager named Jimmy, that I feel compelled to share to warn others. My mother, who relies on a limited income due to severe disability, was instructed to return her router to the store for an upgrade. She was informed there would be a modest transfer fee of $24. Upon her arrival at the store, she was shockingly told by Jimmy that the fee would be $100, and it had to be paid in cash. Without realizing she was being misled, she complied and handed over the cash. To add insult to injury, she received a text receipt shortly after leaving, showing the charge should have only been $24. This situation reeks of exploitation and dishonesty, targeting those who may not realize they're being taken advantage of until it's too late. What's even more appalling is the response from corporate, indicating that nothing could be done because the transaction was in cash. This experience has left us feeling cheated and deeply concerned about how many other customers might have been victims of similar unethical practices under Jimmy's management. It's distressing to think of a trusted brand allowing such deceitful behavior, especially towards customers on a tight budget due to disability. It’s a stark reminder of the importance of vigilance and the need for corporate accountability in ensuring fair treatment for all customers. View on Facebook
Deives Collins
Nov. 7, 2023, 9:51 p.m.
Beth went incredibly above and beyond to try to help us get our phone service working for over an hour. It was honestly inspiring View on Google
Hans
Aug. 17, 2023, 8:23 p.m.
Great network love it 5G everywher View on Google
Kiki Brittian
Aug. 12, 2023, 3:19 p.m.
Close. View on Google